Remote Customer Service Associate Jobs in Scranton, PA

We anticipate the application window for this opening will close on - 18 Aug 2026
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
This field-based role is responsible for the execution of US Aortic field inventory strategies and initiatives to achieve Service, Inventory, Scrap, Obsolescence, Gains and Losses (SOGL) and Freight goals in the Eastern PA (Scranton, Wilkes barre, and up to Buffalo NY area.
Serve as the primary district liaison for all inventory-related activities, bridging communication and driving alignment between field-based teams (Sales Representatives, Clinical Specialists, District Managers), customers, and key internal partners, including Global Supply Chain, Distribution, Customer Care, Marketing, Logistics, and IT. Partner across functions to proactively resolve inventory challenges, optimize product availability, and ensure seamless support for customer and business needs while reporting directly to the US Aortic Field Inventory Analyst organization.
Drive results through strong analytical thinking, organization, and execution in a dynamic, fast-paced environment. Prioritize competing demands, manage multiple initiatives simultaneously, and quickly adapt to evolving field and business requirements. Leverage cross-training opportunities within the cardiovascular clinical specialist role to expand expertise, increase field impact, and build toward a broader cardiovascular clinical career path.
The ideal candidate would reside near Pittsburgh, PA
This role is 100% field-based, and candidates will be travelling locally for the majority of job duties. Candidates must be able to support overnight/long distance travel when required (25-50%)
Must have valid driver's license with clean record and subject to regular driver's license review for compliance purposes
At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts.
Field Inventory Management

• Own district inventory performance by driving strategic inventory decisions and serving as the critical link between customers, field teams, and internal business partners.
• Anticipate, identify, and resolve inventory challenges to ensure uninterrupted product availability and support urgent patient and customer needs.
• Lead inventory optimization efforts, including inventory redeployment, emergent case support, field order fulfillment, short-dated inventory mitigation, stagnant inventory reduction, cycle count execution, and inventory accuracy improvement.
• Ensure the right product is available at the right place and right time by partnering closely with District Service Managers, Clinical Specialists, Sales Representatives, and District Managers to deliver a flawless customer and patient experience.
• Mobilize inventory rapidly during supply constraints to minimize disruption, mitigate risk, and maintain business continuity across the district.
• Drive cross-functional execution with Customer Care Supply Chain Analysts and Field Inventory Program Managers to accelerate inventory movement and achieve critical business objectives.
• Build, influence, and strengthen stakeholder relationships that enable collaboration, trust, and successful business outcomes.
• Challenge the status quo and champion win-win solutions that balance customer needs, business priorities, and inventory management strategies.
• Leverage data to drive action, uncover trends, identify risks, escalate issues, and implement solutions before they impact customers or business performance.
• Take ownership of continuous improvement opportunities by developing business cases, recommending solutions, and leading implementation efforts.
• Influence adoption and execution of inventory initiatives across sales and field organizations through clear communication, collaboration, and accountability.

Account Consignment Inventory Management

• Own inventory health and performance across customer consignment accounts to maximize availability, accuracy, and compliance.
• Conduct, reconcile, and resolve cycle count activities to maintain inventory integrity and support accurate business decisions.
• Proactively identify and eliminate inventory risks by managing expired and short-dated product, coordinating returns, and ensuring timely replacement with viable inventory.
• Investigate and resolve inventory discrepancies by identifying root causes, implementing corrective actions, and preventing recurrence.
• Serve as a trusted inventory advisor to customers, educating and influencing best practices for inventory management, product handling, inventory maintenance, ordering, returns, and replenishment activities.
• Partner with Customer Care, Supply Chain, and Customer Service teams to drive accurate order fulfillment and deliver exceptional customer support.
• Support commercial growth and operational compliance by driving completion of Consignment Agreements and Inventory Schedules with customers and field sales teams.

Operational Excellence & Business Support

• Respond with urgency during critical business events by providing on-call support and ensuring continuity of customer service and inventory operations.
• Engage directly with customers and field teams through regular travel, building strong partnerships and resolving operational challenges firsthand.
• Champion quality and compliance excellence by adhering to FDA regulations, SOPs, training requirements, and quality standards while identifying opportunities to strengthen processes.
• Maintain deep product, system, and operational expertise to deliver informed recommendations and effective solutions.
• Lead process improvement initiatives that streamline operations, enhance efficiency, reduce risk, and improve customer outcomes.
• Drive accountability for results, consistently meeting commitments, resolving obstacles, and communicating proactively to keep stakeholders aligned.
• Adapt and execute effectively in dynamic environments, balancing competing priorities while maintaining a relentless focus on business objectives.

Requisition Qualifications

• Bachelors degree required
• Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience

Preferred Qualifications

• Demonstrates exceptional problem-solving ability, quickly diagnosing issues and implementing effective solutions in complex environments.
• Builds strong partnerships and influences stakeholders through outstanding communication, relationship management, and customer-focused execution.
• Applies supply chain and inventory management expertise to improve inventory performance, operational efficiency, and customer satisfaction.
• Thrives in an autonomous field-based role, taking initiative and driving results with minimal supervision.
• Successfully manages multiple priorities simultaneously while maintaining accuracy, quality, and attention to detail.
• Leverages technology and data to identify trends, inform decisions, and improve operational outcomes.
• Demonstrates the ambition and capability to advance into clinical, sales, or field leadership roles.
• Exercises sound business judgment, drives action independently, and remains calm and effective under pressure.
• Navigates regulated environments confidently, ensuring compliance while continuously improving processes and controls.
• Consistently delivers measurable results, influencing outcomes and exceeding expectations through proactive execution.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
U.S. Work Authorization & Sponsorship
At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Recruitment Fraud Alert
We are aware of phishing scams targeting job seekers. Please keep the following in mind:
Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.
Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.
If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.
If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Salary ranges for U.S (excl. PR) locations (USD):$67,200.00 - $100,800.00
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Or