Remote Customer Service Associate Jobs in Raleigh, NC

Description

Westwood Professional Services, Inc. is seeking a Senior Remote Sensing Technician to join our team. Westwood's growing Geospatial Department provides professional-level products to its clients, leveraging the latest in industry technology. Westwood has a highly experienced, dynamic team dedicated to providing high-level professional services to our clients.

The Senior Remote Sensing Technician is responsible for post-processing aerial data to final deliverables supporting multiple markets and users. This role involves ensuring the accuracy and reliability of all deliverables created from LiDAR and imagery data from both manned and unmanned aircraft, troubleshooting technical issues, and conducting quality control checks. The Senior Remote Sensing Technician will work closely with Remote Sensing Project Leads and other stakeholders to support the successful execution of projects.

Requirements

Duties and Responsibilities:

• Work closely with Remote Sensing Leadership and Project Leads to meet project expectations.
• Perform post-processing procedures according to internal guidelines and industry best practices.
• Create final deliverables based on project scope for various markets ready for the client as final deliverables.
• Troubleshoot technical issues related aerial datasets.
• Conduct thorough quality control checks to ensure the accuracy and reliability from junior technicians.
• Stay updated on the latest advancements and best practices in remote sensing.
• Assist in the development and implementation of standard operating procedures for aerial deliverables.
• Collaborate with software vendors to address issues and obtain necessary support.
• Participate in training programs and workshops to enhance technical knowledge and skills.
• Assist with testing and implementation of new software.

Required Experience:

• Minimum 5+ years of experience or Associate degree or equivalent in a related field (e.g., geomatics, surveying, remote sensing).
• Minimum 3+ years in a senior technician role.
• ASPRS certifications highly desired.
• Strong understanding of LiDAR and remote sensing principles and data processing.
• Proficiency in using Remote Sensing software and tools, such as, TerraSolid, RiProcess, MicroStation, MetaShape, Photoshop, PLS-CADD, TopoDOT.
• In depth knowledge of coordinate systems and projections.
• Industry experience in power generation and delivery, DOT, and renewables.
• Scripting and light programming knowledge to support automation.
• Familiarity with surveying techniques and equipment for project control understanding.
• Excellent problem-solving and troubleshooting skills.
• Strong attention to detail and ability to work with precision.
• Effective communication and teamwork skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Willingness to adapt to changing technologies and industry trends.

Note: This job description is a general outline of the key responsibilities and qualifications of a Remote Sensing Calibration Technician. It is not exhaustive and may be subject to change based on the specific needs of the organization and projects.

About Westwood Professional Services, Inc. (Westwood)

At Westwood, our purpose is to create a better world for people through our work. We transform the energy grid, design resilient infrastructure, and develop communities that will flourish today and for future generations. With over 50 years of experience and a legacy of innovation, we stand at the forefront of our industry, dedicated to understanding the unique needs of the markets we serve.

Join us in creating a better world.

In 2024, Zweig Group ranked Westwood nationally at #13 and #40, respectively, on its Hot Firms and Best Firms to Work for lists. Zweig also awarded Westwood one national 1st place award for Marketing Excellence. Westwood was recently recognized as #83 in the ENR Top 500 Firms in 2024. The firm consistently ranks on the industry's top 25 lists and receives recognition for its involvement in award-winning projects nationwide.

Westwood provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We believe that diverse backgrounds strengthen our business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.