Remote Customer Service Associate Jobs in Quincy, MA

Account Manager (Healthcare)

Location: Remote position - candidate must be located in Massachusetts

Salary Range: $100,000 - $120,000

About CEFALY Technology

Founded in 2008, CEFALY Technology is transforming migraine care with innovative, drug-free, and non-invasive therapeutic solutions. Our mission is to solve the persistent problem of migraine through advanced neuro-therapeutic technology.

Our flagship device, the CEFALY DUAL, is an external Trigeminal Nerve Stimulator (eTNS) that delivers controlled electrical impulses through a self-adhesive electrode placed on the forehead to stimulate the trigeminal nervehelping reduce the frequency and intensity of migraine attacks.

In 2020, CEFALY DUAL became the first device of its kind available over-the-counter (OTC) in the United States. To date, CEFALY has helped treat over 2 billion migraines worldwide, and we continue to expand access to safe, effective, drug-free migraine care.

Position Overview

The Account Manager serves as the primary point of contact for VA and Medical Center customers, providing end-to-end account support, order processing, and relationship management. This role engages with healthcare partners through phone, email, video conferencing, live chat, and in-person interactions to ensure a seamless and high-quality customer experience.

In addition to account manager responsibilities, the associate travels on-site to deliver professional training to healthcare providers and represents CEFALY Technology at medical conferences and trade shows. The role works collaboratively with other Account Managers, Product Management, Customer Service, Marketing, and Regulatory/Quality Management to ensure consistent service delivery, effective education, and alignment with evolving business needs. Other duties may be assigned as required to support organizational objectives.

Key Responsibilities

• Serve as the main interface for institutional customers through phone, email, and video conferencing.
• Act as the primary customer contact for assigned accounts.
• Conduct customer discovery and coordinate follow-up training (cold calling).
• Conducts and executes strategic sales to drive revenue growth and market expansion.
• Travel on-site to provide high-quality training to healthcare providers.
• Work collaboratively with Customer Service to resolve questions, issues, and complaints.
• Convert prospects into active customers.
• Represent CEFALY Technology at trade shows and medical conferences.
• Generate new leads and maintain accurate contact information in Salesforce.
• Responsible for maintaining and growing territory account specific targets.
• Manage and maintained specific territory accounts throughout the entire sales cycle (prospecting, connecting, training, closing, follow-ups).
• Adapt to evolving business needs and take on other duties as required.

Knowledge, Skills, and Abilities

• Strong business acumen and sound professional judgment.
• Excellent communication skills in written and spoken English, including grammar and professional tone.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Solid organizational and time-management skills.
• Existing relationships and work experience with Boston or nearby medical institutions is a major plus.
• Use initiative to improve personal skills and departmental processes.
• Experience using a CRM system; Salesforce preferred.
• Ability to navigate remote customer environments and facility endpoints.
• Experience working with VA Medical Centers/Medical Institutions a plus.
• Educational background or exposure to Biology, Anatomy, Neurology, or medical devices is helpful but not required.
• Familiarity with migraine treatment, clinical environments, or medical terminology is beneficial.

Personal Attributes

• Reliable, dependable, punctual, and detail oriented.
• Showcasing ability to learn and adapt quickly and succeed while working independently.
• Highly organized, with demonstrated ability to manage multiple priorities and meet deadlines.
• Strong interpersonal and communication skills.
• Solution-oriented, accountable, and collaborative.
• Motivated and eager to learn; open to ongoing training and development.
• Demonstrated initiative and willingness to take ownership of tasks.

Education & Experience

• Bachelor's degree or equivalent experience in a medical, life sciences, or related healthcare field.
• Medical sales experience is required, including experience in medical devices, pharmaceuticals, or healthcare sales, or prior clinical experience.
• Experience in the clinical/medical environment is a plus.
• 3+years of medical sales experience or working in a clinical environment patient facing is preferred.
• Proven understanding of clinical environments and medical terminology
• Candidates with relevant internships or strong transferable skills will also be considered.

Travel Requirements

• Remote position with 75% travel required, as needed.
• Travel to Headache Centers, VA Facilities, and other medical offices.
• The candidate must be located near a major transportation hub for ease of travel.

Compensation & Benefits

• Salary range is $100,000-$120,000 annually based on experience.
• Eligible for quarterly commission based on territory account performance.
• Health insurance (80% employer-paid).
• Employer-paid Dental and Vision.
• IRA with company match (no vesting period)
• Paid PTO
• Paid company holidays