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Remote Customer Service Associate Jobs in Novato, CA

TeamCivX

Client Services Associate

Orinda, CA · Remote

$40/hr

... Service Team: creating client and public-facing materials, ensuring they are on-message, on-time ... Experience with remote work and comfort working in a fully remote environment * Must be able to ...

Thuma

Customer Experience Associate

San Francisco, CA · On-site +1

$3.0K/wk

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Experience Associate, you'll deliver exceptional 6-star service to our customers ... This role is flexible and can be based in San Francisco or remote. The schedule for this position ...

Thuma

Customer Experience Associate

San Francisco, CA · Remote

$20 - $28/hr

As a Customer Experience Associate, you'll deliver exceptional 6-star service to our customers ... This role is flexible and can be based in San Francisco or remote. The schedule for this position ...

Thuma

Customer Experience Associate

San Francisco, CA · On-site +1

$3.0K/wk

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Experience Associate, you'll deliver exceptional 6-star service to our customers ... This role is flexible and can be based in San Francisco or remote. The schedule for this position ...

Getaway Travel Agency

Customer Representative Agent

Napa, CA · Remote

$18.25 - $24.75/hr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

HMG Careers

Sales and Service Agent Remote

Tara Hills, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Canyon, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Kentfield, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Petaluma, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Napa, CA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Service Associate JobsRemote Customer Service Associate JobsRemote Customer Service Associate Jobs in Novato, CA

Remote Customer Service Associate information

See Novato, CA salary details

$10

$20

$32

How much do remote customer service associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote customer service associate in Novato, CA is $20.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.60 per hour, depending on experience, location, and employer.

What is a remote customer service associate?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

How to get hired for remote customer service associate?

To get hired as a remote customer service associate, candidates should have strong communication skills, basic computer proficiency, and experience with customer support tools like live chat or CRM software. A high school diploma or equivalent is typically required, and some employers prefer prior customer service experience or relevant certifications. Preparing a professional resume and demonstrating reliability and problem-solving abilities can improve chances of being hired.

How do remote customer service associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What are the key skills and qualifications needed to thrive as a remote customer service associate?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Novato, CA?

The most popular types of Remote Customer Service jobs in Novato, CA are:

What cities near Novato, CA are hiring for Remote Customer Service Associate jobs?

Cities near Novato, CA with the most Remote Customer Service Associate job openings:

Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in Novato, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,852 per year, or $20.1 per hour.

Client Services Associate

TeamCivX

Orinda, CA • Remote

$40/hr

Full-time

Re-posted 27 days ago

Job description

Client Services Team Job Description

 

About TeamCivX

TeamCivX is California's leader in election strategy and communications for public agencies.

  • We create and execute informational communication strategies for public agencies
  • We help develop revenue measures for the ballot to meet the needs of our clients and the communities they serve
  • We run privately-funded political campaigns to win voter approval for taxes, bonds and other public funding, as well as affordable housing and other needed developments
  • We help elected officials and qualified candidates who reflect our values make their case to their constituents when running for election

We are a fully remote company, with partners and staff throughout California. Applicants must reside in California.

Client Services Associate (CSA)

The primary focus of TeamCivX Client Services Associate is to support the Client Service Team: creating client and public-facing materials, ensuring they are on-message, on-time and error-free, and helping TeamCivX Partners, Client Services Managers (CSMs) and their clients implement communications, outreach and campaign plans on time and as directed.

A typical day for a CSA will involve producing first drafts of messaging materials and supporting CSMs in creating client-specific deliverables, as well as working with our Art and Field Teams to produce direct mail and other materials, and support client and volunteer campaign needs.

Requirements & Qualifications

  • Bachelor's Degree in Political Science, Communications or related field, or equivalent experience
  • Must be California Resident, or willing to relocate upon hire
  • Strong written and verbal communication skills
  • Experience with remote work and comfort working in a fully remote environment
  • Must be able to obtain California Drivers license and be able to travel for client meetings as needed
  • Ability to manage multiple projects simultaneously
  • Experience managing multiple and competing deadlines in a fast-paced work environment
  • Close attention to detail and strong proofreading skills

Roles and responsibilities include:

  • Messaging Development
    • Crafting and finalizing poll-tested, on-message text for handouts, mailers, websites, social media and other materials
    • Overseeing the graphic design or production of these materials, as needed and directed, by graphic designers, web developers, video producers or social media content developers, to ensure timeliness and appropriate messaging
    • Carefully proofreading materials and reviewing all drafts to ensure client-readiness
    • Supporting CSMs in the client review process for all materials to ensure timeliness and secure approvals
  • Client Management Support
    • Adding all relevant client documents to Google Drive and keeping it organized
    • Supporting Partners and CSMs in general client and campaign committee support and responsiveness, as needed and directed
  • Art & Production 
    • Supporting overall management of art and design process, to ensure deadlines are met, final materials are on-time, mistake-free, on-message and approved in writing by all required parties
    • Helping create drafts for mail and social media as needed
    • Proofreading all documents before sending to client or production
    • Working with Art Team to execute edits and changes to mailers
    • Reviewing printer proofs
  • Field
    • Supporting Field Team activities to ensure all grassroots efforts, including walking, texting, phone banks, relational outreach and related efforts, are conducted on time, with mistake-free materials, to the correct targeted voters
    • Reviewing and finalizing draft materials, in coordination with CSMs
    • Providing clear and timely direction to Field Team regarding needed scripts, lists, trainings and other documents

Apply