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Remote Customer Service Associate Jobs in Morris County, NJ

AppleOne

Customer Service Representative

Newark, NJ · On-site +1

$19/hr

Customer Service Representative REMOTE - CANDIDATE RESIDING IN NJ CAN ONLY APPLY Start Date: Sep 21st Pay: $18/hr on w2 / $19/hr on w2 for bilingual candidates (Spanish) Duration: assignments are ...

Team Green Marketing

Customer Service Telecommute

Paramus, NJ · On-site +1

$16.25 - $22/hr

We need upbeat, motivated and accountable team players to join our marketing team in a joint marketing and customer service function. This is a great opportunity for individuals who need flexible ...

Crum & Forster

Premium Audit CSR - Remote

Morristown, NJ · On-site +1

$51K - $62K/yr

Associate's or Bachelor's degree in Business, Accounting, or a related field is preferred ... Customer Focus: Provides quality/timely service to internal and external customers * Additionally ...

Crum & Forster

Premium Audit CSR - Remote

Morristown, NJ · On-site +1

$51K - $62K/yr

Associate's or Bachelor's degree in Business, Accounting, or a related field is preferred ... Customer Focus: Provides quality/timely service to internal and external customers * Additionally ...

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All JobsCustomer Service Associate JobsRemote Customer Service Associate JobsRemote Customer Service Associate Jobs in Morris County, NJ

Remote Customer Service Associate information

See Morris County, NJ salary details

$9

$17

$28

How much do remote customer service associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote customer service associate in Morris County, NJ is $17.59, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.76 per hour, depending on experience, location, and employer.

What is a remote customer service associate?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a remote customer service associate?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

How do remote customer service associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Morris County, NJ?

The most popular types of Remote Customer Service jobs in Morris County, NJ are:

What cities near Morris County, NJ are hiring for Remote Customer Service Associate jobs?

Cities near Morris County, NJ with the most Remote Customer Service Associate job openings:

Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in Morris County, NJ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $36,588 per year, or $17.6 per hour.

Customer Service Specialist I #Full Time #Remote

61st Street Service Corporation

Fort Lee, NJ • On-site, Remote

$23.56 - $28.85/hr

Full-time

Medical, PTO

Posted 29 days ago

61st Street Service Corporation rating

4.9

Company rating: 4.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Top Healthcare Provider Network
The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors . This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors� practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.
This position is primarily remote, candidates must reside in the Tri-State area.
Note: There may be occasional requirements to visit the office for training, meetings, and other business needs.
Opportunity to grow as part of a Revenue Cycle Career Ladder!
Job Summary:
The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers and or physician offices. Responsibilities will include collections of outstanding patient balances, establishing payment arrangements, updating patient and guarantor account with new demographic and insurance coverage information. The Customer Service Specialist must exhibit professional and courteous behavior at all times during patient and/or client interaction.
Job Responsibilities:
  • Handle large volume of calls and perform work in a timely manner.
  • Attempts to collect full payment from patient or guarantor in a professional and courteous manner.
  • Establishes payment arrangements per guidelines. Documents terms in billing system.
  • Applies of payments collected over the phone to each date of service.
  • Handles customer inquiries, disputes and complaints. Escalates contentious complaints to supervisor or higher management.
  • Obtains all insurance, demographic, guarantor information and updates patient profile as well as bill third party payers as appropriate.
  • Clearly documents in system summary of work and follow up steps after each call.

Job Qualifications:
  • High school graduate or GED certificate is required.
  • A minimum of 6 months� experience in a physician billing or third party payer environment.
  • Must demonstrate an understanding of contracts, insurance benefits, exclusions and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations.
  • Candidate must demonstrate the ability to understand and navigate the payer adjudication process.
  • Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred.
  • Knowledge of medical terminology is preferred.
  • Previous call center/claims experience is preferred.
  • Previous experience in an academic healthcare setting is preferred.

Hourly Rate Ranges: $23.56 - $28.85
Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.
61st Street Service Corporation
At 61 st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.

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