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Remote Customer Service Associate Jobs in Lynn, MA

System One

Customer Service Representative

Canton, MA · Remote

$20/hr

Customer Service Representative Location: Canton, MA Type: Contract Compensation: $20/Hour - based ... Ability to work a hybrid schedule (4 days onsite, 1 day remote) System One, and its subsidiaries ...

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Remote Customer Service Associate information

See Lynn, MA salary details

$9

$17

$28

How much do remote customer service associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote customer service associate in Lynn, MA is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.86 per hour, depending on experience, location, and employer.

What is a remote customer service associate?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a remote customer service associate?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

How do remote customer service associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Lynn, MA?

The most popular types of Remote Customer Service jobs in Lynn, MA are:

What cities near Lynn, MA are hiring for Remote Customer Service Associate jobs?

Cities near Lynn, MA with the most Remote Customer Service Associate job openings:

Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in Lynn, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,766 per year, or $17.7 per hour.

Customer Service Representative

System One

Canton, MA • Remote

$20/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

Job description

Job Title: Customer Service Representative Location: Canton, MA Type: Contract Compensation: $20/Hour - based on experience Contractor Work Model: Hybrid (4 days onsite) Hours: 8a-4:45p, M-F Responsibilities
  • Process customer orders via phone, email, fax, and mail and ensure timely delivery
  • Arrange and expedite product shipments and provide order status updates
  • Act as a liaison between customers, sales, and plant personnel to resolve issues
  • Respond to customer inquiries and handle concerns in a professional manner
  • Coordinate returns, credits, debits, and related documentation
  • Work with Accounts Receivable to resolve billing, payment, and invoice issues
  • Promote customer satisfaction by following established policies and procedures
  • Support sales initiatives and encourage use of system-based ordering
  • Communicate customer issues to management as needed
Qualifications
  • High school diploma required; college degree preferred
  • 1–2 years of customer service experience preferred
  • A strong background in customer experience is essential, and prior call center experience is preferred
  • Strong communication, organization, time management, and problem-solving skills
  • Proficiency with Microsoft Office, order entry systems, and email
  • Ability to handle difficult customers and stressful situations professionally
  • SAP experience a plus
  • Ability to work a hybrid schedule (4 days onsite, 1 day remote)

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M1 Ref: #562-Joule Staffing - Edison

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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