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Remote Customer Service Associate Jobs in Lacey, WA

The Unconventional

Distance Learning Instructor-Remote

WA · On-site +1

... services to Government customers. Our leadership team is composed primarily of Veterans who are now ... Distance Learning Associate Language Instructor will assist an ongoing requirement for live virtual ...

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Remote Customer Service Associate information

See Lacey, WA salary details

$9

$18

$29

How much do remote customer service associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote customer service associate in Lacey, WA is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.96 per hour, depending on experience, location, and employer.

What is a remote customer service associate?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

How to get hired for remote customer service associate?

To get hired as a remote customer service associate, candidates should have strong communication skills, basic computer proficiency, and experience with customer support tools like live chat or CRM software. A high school diploma or equivalent is typically required, and some employers prefer prior customer service experience or relevant certifications. Preparing a professional resume and demonstrating reliability and problem-solving abilities can improve chances of being hired.

How do remote customer service associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What are the key skills and qualifications needed to thrive as a remote customer service associate?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Lacey, WA? The most popular types of Remote Customer Service jobs in Lacey, WA are:
What cities near Lacey, WA are hiring for Remote Customer Service Associate jobs? Cities near Lacey, WA with the most Remote Customer Service Associate job openings:
Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in Lacey, WA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,822 per year, or $18.7 per hour.

Distance Learning Instructor-Remote

The Unconventional

WA • On-site, Remote

Temporary

Re-posted 17 days ago

Job description

ABOUT THE ORGANIZATION Yorktown Systems Group, Inc., and its wholly-owned subsidiaries, are a committed team of dedicated former military and civilian professionals who believe in providing ethical and quality services to Government customers. Our leadership team is composed primarily of Veterans who are now serving in a corporate environment rather than in uniform. Our customer's missions become our own and we are committed to working as a team to achieve success. Because of the depth and experiences of our corporate leadership, we can assure all our customers that "we will do what we say we can do" and will focus on our customer's missions rather than corporate goals. Our business model is based on a personal commitment from our leaders to maintain contact with our customers to continually and consistently gauge our performance. Yorktown Systems Group was founded on the idea that providing quality and ethical services with a laser focus on our customer's goals is an effective long-term business model. Our mission, therefore, is to help our customers meet their requirements and goals. The contractor will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. This provision shall not apply to instances in which an employee who has access to the compensation information of other employees or applicants as a part of such employee's essential job functions discloses the compensation of such other employees or applicants to individuals who do not otherwise have access to such information, unless such disclosure is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or is consistent with the contractor's legal duty to furnish information. The Unconventional, LLC is a wholly-owned subsidiary of Yorktown Systems Group, Inc.
Job Title
Distance Learning Instructor-Remote
Location
Remote TU Support - Joint Base Lewis-McChord, WA 98433 US (Primary)
Job Description
Summary:
Distance Learning Associate Language Instructor will assist an ongoing requirement for live virtual Distance Learning (DL) foreign Language, Regional Expertise, and Cultural (LREC) instruction and LREC program support services.
Specific duties may include, but are not limited to:
  • Provide virtual language instruction to improve foreign language proficiency skills across the modalities of Listening, Reading, and Speaking (L/R/S) as measured by the Defense Language Proficiency Test (DLPT), ACTFL or Oral Proficiency Interview (OPI).
  • Provide virtual instruction on regional and culture subjects, using modern communicative and blended-learning methodologies.
  • Provide instruction based on designated POI.
  • Develop lesson plans or other learning material, as required.
  • Possess the ability to assess, develop a lesson plan, and deliver instruction based on student interest and levels varying from ILR 0+ - 3,
  • Review, correct, and grade assignments, discuss and provide feedback.
  • Maintain a positive and professional virtual learning environment, telephonic environment, chat message environment address student behavior/attendance concerns with site lead, and utilize designated materials mentioned in POI and other products approved by GOVT to support instruction.
  • Collaborate with Site Lead, POI analyst, or Language Instructional Developer to address student and curriculum gaps.

Job Requirements
Requirements
  • Must be a US Citizen
  • Educated native speaker of the foreign language or a near-native foreign language capability in listening, reading, and speaking with ILR 3/3/3 or equivalent.
  • Experience in providing various levels of foreign language instruction through a virtual environment.
  • Understanding of the cultural, social, and political environment of the foreign language region.
  • Experience in creating blended learning lessons and the ability to tailor existing materials to fit the customer's needs and expectations.
  • Instructor must have access to a Windows based computer, webcam, headset with a microphone, a phone or smart tablet, and a high-speed internet connection

Desired Qualifications:
  • Experience using online platforms, such as CL-150 or Blackboard
  • Bachelor's Degree

Clearance: None.
Location: Remote
Travel: No travel required
Security Clearance
Travel
Some travel may be required
Job Type
Temporary
Exemption Type
Non-Exempt
Category
Contractors
EEO STATEMENT Yorktown Systems Group, Inc., and its wholly-owned subsidiaries, are an Equal Opportunity Employer. No employee or applicant for employment is denied equal opportunity because of race, color, sex, national origin, religion, age, disability, marital status, pregnancy, sexual orientation, gender identity, genetic information, any other non-merit-based factor, or other characteristics protected by law. As part of the company's equal employment opportunity policy, Yorktown Systems Group, Inc., and its subsidiaries, will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities. The Unconventional, LLC. is a wholly-owned subsidiary of Yorktown Systems Group, Inc.

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