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Remote Customer Service Associate Jobs in Franklin, KY

gfimpact

Associate PFT & FT (Remote)

Nashville, TN · Remote

$65K - $85K/yr

... Customer service, leadership and management backgrounds are preferred - Must pass a background ... As an Associate, you will serve as a key contact and liaison for clients to ensure their total ...

HMG Careers

Remote Sales and Service Advisor

Orlinda, TN · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Auburn, KY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Portland, TN · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Customer Service Associate information

See Franklin, KY salary details

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How much do remote customer service associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote customer service associate in Franklin, KY is $14.94, according to ZipRecruiter salary data. Most workers in this role earn between $12.16 and $16.78 per hour, depending on experience, location, and employer.

What is a remote customer service associate?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

How to get hired for remote customer service associate?

To get hired as a remote customer service associate, candidates should have strong communication skills, basic computer proficiency, and experience with customer support tools like live chat or CRM software. A high school diploma or equivalent is typically required, and some employers prefer prior customer service experience or relevant certifications. Preparing a professional resume and demonstrating reliability and problem-solving abilities can improve chances of being hired.

How do remote customer service associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What are the key skills and qualifications needed to thrive as a remote customer service associate?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Franklin, KY?

The most popular types of Remote Customer Service jobs in Franklin, KY are:

What cities near Franklin, KY are hiring for Remote Customer Service Associate jobs?

Cities near Franklin, KY with the most Remote Customer Service Associate job openings:

Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in Franklin, KY as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $31,076 per year, or $14.9 per hour.

Virtual Client Service Representative | Entry Level | Remote

American Income Life Insurance Company

Nashville, TN • On-site, Remote

$90K - $120K/yr

Full-time

Posted 7 days ago

Job description

Join a mission-driven organization dedicated to helping families protect what matters most. AO Globe Life is expanding its remote workforce and seeking motivated professionals who want meaningful work, flexibility, and long-term career growth while supporting individuals and families across the country.
All consultations are scheduled with clients who have requested information-no cold outreach or prospecting required.
What You'll Gain
100% remote work environment from anywhere in the United States
Flexible scheduling designed to support work-life balance
Pre-qualified client consultations provided - no cold outreach required
Comprehensive training and licensing support
Monthly and quarterly performance bonuses
Equity opportunities for qualifying team members
Long-term income potential through vested renewals
Clear advancement opportunities into leadership roles
Supportive and collaborative team culture
What You'll Do
Conduct scheduled virtual consultations with families through Zoom
Explain available life, accident, and supplemental benefit options
Guide clients through the enrollment process with professionalism and clarity
Maintain accurate documentation and ensure compliance with company standards
Participate in weekly team meetings, training sessions, and development calls
Build professional relationships that support long-term client satisfaction
Who Thrives in This Role
Strong communicators comfortable presenting information through video meetings
Organized professionals with strong attention to detail
Individuals motivated by personal growth and professional development
Candidates who work well independently while collaborating with a remote team
Customer service or client-facing experience is helpful but not required
Requirements
Authorized to work in the United States
Reliable internet connection
Windows-based laptop or desktop computer with webcam
About AO Globe Life
For more than 70 years, AO Globe Life has provided supplemental benefits to working-class families across the United States. The organization proudly partners with unions, credit unions, and veteran organizations to help families access financial protection and peace of mind.
Through a remote-first workforce and a culture built on mentorship, service, and integrity, AO Globe Life continues to offer meaningful career opportunities for professionals who want to make a real impact.
Apply today to begin building a flexible remote career helping families nationwide.

Apply