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Remote Customer Service Associate Jobs in Exton, PA

Lifeworks

Customer Success Associate

Philadelphia, PA · Remote

$26K - $34K/mo

Respond to client inquiries & service requests pertaining to their programs and services ... Remote #LifeAtTELUS #HiringNow A bit about us We're a people-focused, customer-first, purpose ...

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Remote Customer Service Associate information

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$8

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How much do remote customer service associate jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote customer service associate in Exton, PA is $16.54, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $18.56 per hour, depending on experience, location, and employer.

What are Remote Customer Service Associates?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

How do Remote Customer Service Associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Associate, and why are they important?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Exton, PA? The most popular types of Remote Customer Service jobs in Exton, PA are:
What are popular job titles related to Remote Customer Service Associate jobs in Exton, PA? For Remote Customer Service Associate jobs in Exton, PA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Associate jobs in Exton, PA look for? The top searched job categories for Remote Customer Service Associate jobs in Exton, PA are:
What cities near Exton, PA are hiring for Remote Customer Service Associate jobs? Cities near Exton, PA with the most Remote Customer Service Associate job openings:
Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in Exton, PA as of July 2026, with employment types broken down into 1% As Needed, 65% Full Time, 32% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,404 per year, or $16.5 per hour.
Remote Solutions Administrator - STAT

Remote Solutions Administrator - STAT

MRO Corporation

Norristown, PA • Remote

$16 - $22/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Posted 29 days ago

MRO Corp rating

7.5

Company rating: 7.5 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

179th of 451 rated business services

Job description

Overview

The Remote Solutions Admin- STAT is responsible for fielding inbound inquiries regarding release of information (ROI) requests for medical records needed within a 1 hour time frame, while maintaining consistent excellent customer service standards.  The Remote Solutions Admin- STAT provides issue resolution, status updates concerning STAT requests for medical records, and posts corrective actions in the corporate database to facilitate timely release of information processing. The Remote Solutions Admin- STAT will work within ROI Online and various Electronic Medical Systems. 

Shifts for this position: 

Part time: Wedesnday 4-11, Sat/Sun 7:30-4pm (23hrs)Full Time: Thursday & Friday 6pm - 11pm EST & Sat & Sun 3:30pm-11pm EST (30hrs)Part Time: Friday - Sunday 11:30pm - 8am EST (24hrs) 

Responsibilities
  • Receives inbound phone inquiries from requesters regarding STAT medical records.
  • Answers questions regarding status of the request.  Ensures that calls are answered promptly and courteously within prescribed standards and metrics.
  • Monitor fax queues and process the medical records request within the clients required time frame.
  • Works with Supervisor to escalate complex elevated issues.
  • Maintains and ensures positive relationships with clients (hospitals) and requestors of ROI (attorneys, insurance companies, state disability offices, record copy services, peer organizations, doctor's offices, and others).
  • Maintains strong knowledge of HIPAA, HITECH, state/federal rulings, and statutes, as well as facility requirements and nuances.
  • Participates in weekly customer service meetings to assess, discuss, and analyze trends, training opportunities, skill enhancement and client/requester issues.
  • Access and navigate through multiple EMR(s) systems to check status of inbound phone inquiries from requesters.
  • Performs other duties as assigned by management.
Qualifications
  • High School Diploma or equivalent required.
  • College courses beneficial but not required.
  • Experience with MRO daily processes and model. 6 months' experience preferred.
  • Ability to make independent decisions and apply critical thinking based on practical knowledge and business acumen.
  • Computer knowledge.  Accurate data entry skills and attention to detail.
  • Prior customer service experience strongly preferred. 
  • Strong problem-solving skills.
  • Exceptional interpersonal skills and capacity to build effective relationships with co-workers and requesters.
  • Ability to work effectively and independently in high volume production environments.
  • Demonstrated proficiency in verbal communication. 
  • This job function requires the ability to sit, while using a computer, for extended periods of time.

*This job description reflects management's assignment of essential functions.  It does not prescribe or reflect the tasks that may be assigned.

Total CompensationBase pay is one element of the total compensation package. Eligible employees may also receive access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary Range It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

 

Applicant Privacy Notice

Pay RangeUSD $16.00 - USD $22.00 /Hr.Employment Type: PART_TIME

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