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Remote Customer Service Associate Jobs in Enfield, CT

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How much do remote customer service associate jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for remote customer service associate in Enfield, CT is $17.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $19.52 per hour, depending on experience, location, and employer.

What are Remote Customer Service Associates?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

How do Remote Customer Service Associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Associate, and why are they important?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Enfield, CT? The most popular types of Remote Customer Service jobs in Enfield, CT are:
What are popular job titles related to Remote Customer Service Associate jobs in Enfield, CT? For Remote Customer Service Associate jobs in Enfield, CT, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Associate jobs in Enfield, CT look for? The top searched job categories for Remote Customer Service Associate jobs in Enfield, CT are:
What cities near Enfield, CT are hiring for Remote Customer Service Associate jobs? Cities near Enfield, CT with the most Remote Customer Service Associate job openings:
Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in Enfield, CT as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,164 per year, or $17.4 per hour.
NOL Customer Service Representative

NOL Customer Service Representative

Crum & Forster

Glastonbury, CT • On-site, Remote

$26K/mo

Other

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Crum & Forster Company Overview
Travel Insured International, a Crum & Forster company, is hiring for an NOL Customer Service Representative.
Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.
This is an entry to mid-level position designed to allow the appropriate candidate to grow and develop skills and expertise and transition to more complex responsibilities. Works under general supervision and reports to a supervisor. Achieve superior customer service and Notice of Loss Intake skills at the most reasonable cost/efficiency by completing essential tasks including collecting required claim data and entering into correct system/form based on type of claim being reported and interacting with appropriate colleagues as it relates to claim type.
Job Description
What you will do:
  • Provide Daily phone coverage for the Notice of Loss 800 number while adhering to scripts and best practices related to all customer interactions.
  • Assist customers by setting up claim first notices.
  • Keep accurate records of all customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken.
  • Provide accurate and timely answers to routine claim inquiries and update claims in the appropriate claim system while following standard call flows.
  • Serve as a customer advocate in all interactions to provide an outstanding customer experience.
  • Perform other related duties as needed to fulfill job and unit needs.
  • Embrace and practice Pete's Principles.

What YOU will bring to C&F:
  • Knowledge of principles and processes for providing quality customer service. This includes assessing customer needs, meeting quality standards for services and evaluating customer satisfaction.
  • Strong active listening skills demonstrated by giving full attention to what other people are saying.
  • Ability to communicate information verbally and in writing so that others will understand the message being conveyed.
  • Demonstrated great teamwork skills: willingness to help others, adaptability to team goals, building and leveraging relationships, capable of training others.

Requirements:
  • Demonstrated knowledge of and familiarity with Microsoft Office software.
  • One to two years of prior customer service experience preferred.
  • Familiarity with claims, imaging and workflow systems is a plus.
  • High School Degree or GED required.

What C&F will bring to you
What C&F will bring to YOU:
  • Competitive compensation package
  • Generous 401K employer match
  • Employee Stock Purchase plan with employer matching
  • Generous Paid Time Off
  • Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness including your physical, mental and financial wellbeing
  • A core C&F tenant is owning your career development so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path
  • A dynamic, ambitious, fun and exciting work environment
  • We believe you do well by doing good and want to encourage a spirit of social and community responsibility, a matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG
We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require special accommodation, please let us know.
For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.
Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $26,900 to a maximum of $50,600. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.
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