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Remote Customer Service Associate Jobs in Concord, NC

OnHires

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Remote Customer Support Agent - $14/hr | Paid Training

Salisbury, NC · Remote

$14/hr

We're hiring Remote Customer Support Agents to join a growing customer care team supporting transportation-related services. This is a full-time work-from-home opportunity for candidates who live ...

Global Contact Services

Customer Care Associate

NC · Remote

$14/hr

Provide accurate and outstanding customer service. What You Get * ✅ Full-Time Position * ✅ 100 ... associates * ✅ Opportunity to grow with an established company ???? What You DON'T Need * ❌ ...

TEKsystems

Customer Service Representative

Mooresville, NC · Remote

$15/hr

... remote position. Application Deadline This position is anticipated to close on Sep 11, 2026. About ... services. We accelerate business transformation for our customers. Our expertise in strategy ...

New

Liveops

Remote Spanish Bilingual Customer Service

Concord, NC · Remote

$14.50 - $18.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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All JobsCustomer Service Associate JobsRemote Customer Service Associate JobsRemote Customer Service Associate Jobs in Concord, NC

Remote Customer Service Associate information

See Concord, NC salary details

$8

$15

$25

How much do remote customer service associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote customer service associate in Concord, NC is $15.96, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.93 per hour, depending on experience, location, and employer.

What is a remote customer service associate?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a remote customer service associate?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

How do remote customer service associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Concord, NC?

The most popular types of Remote Customer Service jobs in Concord, NC are:

What cities near Concord, NC are hiring for Remote Customer Service Associate jobs?

Cities near Concord, NC with the most Remote Customer Service Associate job openings:

Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in Concord, NC as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,201 per year, or $16 per hour.

Remote Customer Support Agent - $14/hr | Paid Training

OnHires

Salisbury, NC • Remote

$14/hr

Full-time

Medical

Posted 24 days ago

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Job description

We’re hiring Remote Customer Support Agents to join a growing customer care team supporting transportation-related services.

This is a full-time work-from-home opportunity for candidates who live within 50 miles of Salisbury, North Carolina. Previous call center experience is not required — paid training is provided.

If you’re dependable, comfortable speaking with customers by phone, and have previous verifiable work experience, we’d like to hear from you.


What You’ll Do

  • Answer inbound customer calls
  • Help customers with transportation-related questions and requests
  • Provide accurate, friendly, and professional support
  • Enter and update customer information in company systems
  • Follow established procedures and quality standards
  • Maintain reliable attendance during training and scheduled shifts
  • Communicate calmly and professionally with customers


What We Offer

  • $14 per hour
  • Full-time, 40-hour-per-week employment
  • W-2 employment
  • Work-from-home position
  • Approximately three weeks of fully paid training
  • Multiple schedule options
  • Evening and overnight shift opportunities
  • Health insurance and other benefits for eligible full-time employees
  • Training and ongoing support
  • Opportunity to grow with an established customer service organization


Who Can Apply

You may be a good fit if you:

  • Live within a 50-mile straight-line radius of Salisbury, North Carolina
  • Live in either North Carolina or South Carolina
  • Are available to work 40 hours per week
  • Have previous verifiable employment experience
  • Have reliable high-speed internet
  • Have a quiet, distraction-free home workspace
  • Communicate clearly and professionally by phone
  • Are dependable and able to maintain consistent attendance
  • Are comfortable participating on camera during remote training
  • Can attend one required in-person training day in Salisbury, NC


Previous experience in call centers, customer service, travel, or transportation is helpful but not required.

Experience from other industries — including retail, hospitality, restaurants, warehouses, administrative work, delivery, sales, and similar roles — may qualify.

Paid Training

New hires complete approximately three weeks of paid instructor-led remote training.

Training covers the systems, procedures, and customer service skills required for the role.

Please note:

  • Camera participation is required during virtual training
  • One in-person training day in Salisbury, North Carolina is mandatory


Important Location Requirement

This is a remote position, but it is not open nationwide.

Applicants must currently live within approximately 50 miles of Salisbury, NC, measured in a straight line.

Applicants from both North Carolina and South Carolina may qualify.

If you live directly on or very close to the 50-mile boundary, you are still encouraged to apply.

Ready to Apply?

Submit your application today to be considered for an upcoming training class.

Qualified applicants will receive instructions to complete the official application through the company’s ADP career portal.

Applications must ultimately be completed through ADP in order to be considered for employment.