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Remote Customer Service Associate Jobs in Carmichael, CA

Pearson

Associate, Scoring Service

Sacramento, CA · On-site +1

$20/hr

This flexible, remote opportunity allows educators and fluent language professionals to apply their ... We combine world-class educational content and assessment, powered by services and technology, to ...

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Remote Customer Service Associate information

See Carmichael, CA salary details

$9

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$29

How much do remote customer service associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote customer service associate in Carmichael, CA is $18.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.91 per hour, depending on experience, location, and employer.

What is a remote customer service associate?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a remote customer service associate?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

How do remote customer service associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Carmichael, CA?

The most popular types of Remote Customer Service jobs in Carmichael, CA are:

What cities near Carmichael, CA are hiring for Remote Customer Service Associate jobs?

Cities near Carmichael, CA with the most Remote Customer Service Associate job openings:

Remote Customer Service Associate jobs near you

Associate, Scoring Service

Pearson

Sacramento, CA • On-site, Remote

$20/hr

Part-time

Re-posted 12 days ago

Job description

Use your language expertise to help evaluate the next generation of educators.
Evaluation Systems of Pearson is seeking part-time, remote scorers to evaluate teacher candidate responses for language assessments. Scorers apply established scoring standards, participate in training and calibration activities, and help support the quality and consistency of teacher licensure assessments.
This flexible, remote opportunity allows educators and fluent language professionals to apply their expertise while supporting high professional standards for future educators. Scorers can connect with other professionals, stay engaged in their field, and contribute to the quality of teacher licensure assessments.
Current Language Opportunities
We are actively recruiting qualified candidates for current and future remote scoring opportunities in the following languages for programs supported by our California office.
  • Vietnamese

Why Join Pearson as a Scorer?
  • Work remotely from anywhere in the United States.
  • Select available scoring sessions that fit your schedule.
  • Apply your language and educational expertise in meaningful assessment work.
  • Stay connected to your profession and collaborate with other educators and language experts.
  • Help maintain high professional standards for future educators.

What You'll Do
  • Evaluate responses to test questions completed by Illinois and New York teacher candidates using established scoring criteria.
  • Complete required scorer training and calibration activities before scoring begins.
  • Internalize scoring standards, participate in discussions, and engage with other scorers in consensus-scoring activities.
  • Recognize and mitigate potential sources of scoring bias, including implicit bias, cultural bias, leniency bias, central tendency bias, and the halo effect.
  • Meet quality and productivity requirements established for the scoring program, including passing a qualifying test before scoring.

Qualifications
Minimum Requirement
  • Bachelor's degree or higher.

In addition, applicants must meet at least one of the following criteria:
K-12 Educators
  • Hold a current teaching certification in the language for which they are applying; and
  • Currently teach, or have taught, in a public or private school within the last three years, including regular substitute teaching assignments.

Higher Education Faculty or Advisors
  • Current or former college or university educators may qualify if they hold a degree in a content-relevant field and/or have taught or advised in a content-relevant field within the last three years.

Native or Fluent Language Speakers
  • Are native or fluent speakers of the language for which they are applying, with demonstrated ability to read, write, and speak the language proficiently.

Active and Recently Retired Professionals
  • We welcome applications from both active and recently retired educators, faculty members, and language professionals who meet the qualification requirements.

Other Requirements
  • Basic computer skills, including use of a keyboard and mouse.
  • Ability to sit for extended periods of time.
  • Ability to maintain a confidential work environment.
  • Must be authorized to work in the United States.

Schedule and Working Conditions
  • Part-time, project-based work offered on an intermittent basis, typically two to three times per year.
  • Scoring sessions take place Monday through Friday.
  • A typical scoring day runs from 8:30 a.m. to approximately 4:30 p.m., including training.
  • Required training takes place before scoring begins, and a brief orientation meeting may occur before the scoring day.
  • Applications are accepted on an ongoing basis.

Compensation and Benefits Eligibility
  • Starting rate: $20 per hour.
  • This position is not eligible for bonuses or benefits.

For information and guidelines on benefits offered by Pearson, visit the Pearson U.S. benefits website.
About Pearson
We are the world's learning company, with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes, so do people.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Evaluation
Job Family: LEARNING_&_CONTENT_DELIVERY
Organization: Assessment & Qualifications
Schedule: PART_TIME
Workplace Type: Remote
Req ID: 25774

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