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Remote Customer Service Associate Jobs in Boston, MA

1840 & Company

Customer Service Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Customer Service Representative We are seeking a Customer Service Representative with excellent ... BPO) and remote talent solutions, dedicated to propelling businesses forward through our ...

1840 & Company

Customer Service Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Customer Service Representative We are seeking a Customer Service Representative with excellent ... BPO) and remote talent solutions, dedicated to propelling businesses forward through our ...

Zinier

Customer Support Associate (Remote)

Boston, MA · Remote

$18 - $24.50/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... You'll work cross-functionally with Engineering, Product, Professional Services, and Customer ...

VODA.ai

Customer Success Manager

Boston, MA · Remote

VODA.ai is seeking a full-time, remote Customer Success Manager. As part of the team, you will be ... Qualifications * 3+ years of experience in Customer Success, Account Management, Client Services ...

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All JobsCustomer Service Associate JobsRemote Customer Service Associate JobsRemote Customer Service Associate Jobs in Boston, MA

Remote Customer Service Associate information

See Boston, MA salary details

$9

$18

$29

How much do remote customer service associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote customer service associate in Boston, MA is $18.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.91 per hour, depending on experience, location, and employer.

What is a remote customer service associate?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

How to get hired for remote customer service associate?

To get hired as a remote customer service associate, candidates should have strong communication skills, basic computer proficiency, and experience with customer support tools like live chat or CRM software. A high school diploma or equivalent is typically required, and some employers prefer prior customer service experience or relevant certifications. Preparing a professional resume and demonstrating reliability and problem-solving abilities can improve chances of being hired.

How do remote customer service associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What are the key skills and qualifications needed to thrive as a remote customer service associate?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Boston, MA? The most popular types of Remote Customer Service jobs in Boston, MA are:
What cities near Boston, MA are hiring for Remote Customer Service Associate jobs? Cities near Boston, MA with the most Remote Customer Service Associate job openings:
Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,727 per year, or $18.6 per hour.

Remote Licensed Insurance Customer Service & Sales Specialist

NTI

Westwood, MA • Remote

$17 - $20/hr

Full-time

Medical, Dental, Vision, Life

Re-posted yesterday

Job description

Pay: $17.55 - $20.00 per hour
Job description:
Remote Licensed Insurance Customer Service & Sales Specialist
Full-Time | $17.55–$20.00/hr + Monthly Bonuses | 100% Work-from-Home
Make an Impact From Home – Use Your License to Grow Your Career
Are you a licensed Life & Health Insurance professional looking for a stable, rewarding remote opportunity? Join our growing team as a Licensed Insurance Customer Service & Inbound Sales Specialist, where your experience is valued, your performance is rewarded, and your career can thrive — all from home.
What We Offer:
  • Competitive Pay: $17.55–$20.00 per hour.
  • Monthly Bonuses: $500–$1,000+ based on performance.
  • Top Performers Earn Up to $66,000/year.
  • Work From Home: 100% remote, full-time role.
  • No Nights or Weekends: Predictable weekday schedule.
  • Comprehensive Benefits: Medical, dental, vision.
  • Paid Training: Get the tools and support to succeed.
  • Career Advancement: Clear path to grow into leadership or specialized roles.

What You’ll Do:
  • Handle 40–50+ inbound calls per day from policyholders and potential clients.
  • Provide support with billing, claims, policy changes, and product questions.
  • Use consultative sales techniques to recommend tailored insurance solutions.
  • Meet or exceed performance goals in quality, conversion, and customer satisfaction.
  • Maintain accurate records in our CRM system.
  • Deliver a high-quality customer experience that builds trust and loyalty.
What You Need to Be Considered:
  • Active Life & Health Insurance License in one of the following states:
    • MI, WI, IN, FL, GA, NC, SC, or TX
      (Applicants without a license or outside these states will not be considered)
  • 1+ year experience in customer service, call center, or sales.
  • Excellent verbal communication and problem-solving skills.
  • Ability to work in a fast-paced, performance-driven environment.
  • High-speed internet and a landline or VoIP phone (no mobile phones or hotspots)
  • Must pass a federal background check.
  • Must reside in an eligible state (excluding Dallas, Euless, or San Antonio)

Schedule and Training:
  • Training Start Date: October 2025
  • Training Hours: Monday to Friday, 8:30 AM – 5:00 PM ET
  • Regular Schedule: Weekdays only, between 7:45 AM – 7:00 PM ET
  • No weekends or evening shifts

Why Join Us?
We’re more than just a workplace — we’re a people-first, performance-driven company that believes in recognizing talent, rewarding results, and helping our team members build meaningful careers. You’ll be supported from day one and empowered to achieve your professional goals in a collaborative remote environment.
Apply Now

If you’re a licensed insurance professional ready for a new challenge, a better work-life balance, and real opportunities to grow, we encourage you to apply today.
Job Type: Full-time
Work Location: Remote (Select U.S. States Only)
Benefits:
  • Health, dental, and vision insurance
  • Paid training and licensing
  • Monthly performance bonuses
  • Flexible schedule
  • Long-term career growth opportunities
  • 100% remote work environment
Job Type: Permanent
Benefits:
  • Dental insurance
  • Health insurance
  • Work from home
Work Location: Remote