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Remote Customer Service Associate Jobs in Berkeley, CA

TEKsystems

Email Customer Service Reps

San Mateo, CA · Remote

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada ... remote position. Application Deadline This position is anticipated to close on Aug 14, 2026. About ...

TEKsystems

Email Customer Service Reps

San Mateo, CA · Remote

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada ... remote position. Application Deadline This position is anticipated to close on Aug 26, 2026. About ...

srecruiting

Entry Level Customer Service

Fremont, CA · On-site +1

Calling and receiving calls from clients/Customer Satisfaction Scheduling appointments with clients who request our benefits, or who they referred Advising, presenting and explaining products ...

TeamCivX

Client Services Associate

Orinda, CA · Remote

$40/hr

... Service Team: creating client and public-facing materials, ensuring they are on-message, on-time ... Experience with remote work and comfort working in a fully remote environment * Must be able to ...

TeamCivX

Client Services Associate

Orinda, CA · Remote

$40/hr

... Service Team: creating client and public-facing materials, ensuring they are on-message, on-time ... Experience with remote work and comfort working in a fully remote environment * Must be able to ...

Noctrix Health, Inc.

Customer Care Specialist

Pleasanton, CA · On-site +1

$19 - $25/hr

Associate or bachelor's degree in biology or health related field encouraged and preferred for many ... Proven customer service excellence with a strong ability to empathize and effectively communicate ...

Thuma

Customer Experience Associate

San Francisco, CA · On-site +1

$3.0K/wk

As a Customer Experience Associate, you'll deliver exceptional 6-star service to our customers ... This role is flexible and can be based in San Francisco or remote. The schedule for this position ...

Thuma

Customer Experience Associate

San Francisco, CA · Remote

$20 - $28/hr

As a Customer Experience Associate, you'll deliver exceptional 6-star service to our customers ... This role is flexible and can be based in San Francisco or remote. The schedule for this position ...

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All JobsCustomer Service Associate JobsRemote Customer Service Associate JobsRemote Customer Service Associate Jobs in Berkeley, CA

Remote Customer Service Associate information

See Berkeley, CA salary details

$10

$20

$33

How much do remote customer service associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote customer service associate in Berkeley, CA is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.56 per hour, depending on experience, location, and employer.

What is a remote customer service associate?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a remote customer service associate?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

How do remote customer service associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Berkeley, CA?

The most popular types of Remote Customer Service jobs in Berkeley, CA are:

What cities near Berkeley, CA are hiring for Remote Customer Service Associate jobs?

Cities near Berkeley, CA with the most Remote Customer Service Associate job openings:

Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in Berkeley, CA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $43,647 per year, or $21 per hour.

Phone Enrollment Sales Rep (CSR)

British Swim School of Bay Area

Millbrae, CA • Remote

$20/hr

Part-time

Retirement, PTO

Re-posted 22 days ago

Job description

Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off

Status: Part-time, Non-Exempt, potential to become full-time
Location: Remote

Service Representatives at British Swim School Bay Area focus on customer experience, engagement, customer enrollment, and managing all customer inquiries and concerns. The CSR focus is to deliver exceptional solution-oriented customer service, process enrollment requests as needed and answer questions while making experiences personable and memorable verbally and electronically.
Knowledge, Skills and Ability

  • Enthusiastic, assertive personality with customer service skills
  • Strong listener with a sense of urgency to resolve issues or provide solutions
  • Effectively communicate with customers and employees, bi-lingual is a plus
  • Disciplined to follow schedules, policies, and procedures of British Swim School
  • Able to multi-task using phone systems and appropriate computer programs.
Qualifications

  • Minimum of two years of customer service and sales experience
  • High School or some college education or equivalent experience.
  • Must have quiet space without distractions for work
Job Type: Part-time
Salary: $20.00 per hour
Expected hours: No less than 20 per week
Experience level:
  • 2 years
Shift:
  • Day shift
  • Evening shift
  • Rotating shift
Schedule day range:
  • Must have weekend availability 
Work setting:
  • Remote
Work Location: Remote

This is a remote position.