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Remote Customer Service Associate Jobs in Andover, MA

HB Travels

Customer Support Agent - Remote

Nashua, NH · Remote

$19 - $25.25/hr

Excellent customer service and interpersonal skills * Strong attention to detail * Organized and ... Remote Environment: Complete your responsibilities from a remote setting * Flexible Scheduling:

HB Travels

Customer Support Agent - Remote

Nashua, NH · Remote

$30K - $70K/yr

Excellent customer service and interpersonal skills * Strong attention to detail * Organized and ... Remote Environment: Complete your responsibilities from a remote setting * Flexible Scheduling:

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Remote Customer Service Associate information

See Andover, MA salary details

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How much do remote customer service associate jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for remote customer service associate in Andover, MA is $17.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $19.47 per hour, depending on experience, location, and employer.

What is a remote customer service associate?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a remote customer service associate?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

How do remote customer service associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Andover, MA?

The most popular types of Remote Customer Service jobs in Andover, MA are:

What cities near Andover, MA are hiring for Remote Customer Service Associate jobs?

Cities near Andover, MA with the most Remote Customer Service Associate job openings:

Remote Customer Service Associate jobs near you

Associate Customer Service Representative

MA • On-site, Remote

Liberty Mutual Insurance
Insurance Services • 10K+ employees
Learn more about Liberty Mutual Insuranceexternal

$38K/yr

Full-time

Re-posted 14 days ago

Liberty Mutual rating

8.7

Company rating: 8.7 out of 10

Based on 162 frontline employees who took The Breakroom Quiz

Job description

Description
Premium Audit Services and CSO Involuntary Market are inbound service environments that perform a variety of customer support duties. These duties include, but are not limited to, handling inbound calls and emails and serving as a primary contact for support and service related to commercial audits and involuntary market workers' compensation policies.
The Associate Customer Service Representative will address questions and concerns from policyholders, agents, business partners, and third parties in an accurate and timely manner. This role provides support across a highly diverse, cross-functional product set, technology platforms, and applications. Employees in this role must be able to follow detailed procedures, apply problem-solving skills, and complete both routine and non-routine tasks and duties.
This is a metric-based role and includes, but is not limited to, performance expectations around talk time behaviors, after-call work, schedule adherence, offline work behaviors, and service tracking.
Job Responsibilities
  • Acts as the first point of contact for routine customer requests and inquiries related to commercial audits and involuntary workers' compensation policies, requiring extensive phone and email interaction with policyholders, agents, business partners, and third parties.
  • Establishes and maintains professional relationships with both external and internal customers while developing an understanding of service needs.
  • Coordinates request activities with various departments to ensure efficient and quality service, including but not limited to Underwriting, Billing, Premium Audit, and Claims.
  • Completes basic research related to customer inquiries and requests. If unable to resolve the issue, identifies and engages the appropriate department, individual, or escalation path.
  • Provides clear and detailed explanations to customers regarding audit results, policy-related inquiries, and other service needs.
  • Collects, sends, routes, and documents forms, submissions, and other materials necessary to support customer requests.
  • Routes requests and submissions using appropriate systems for assignment and resolution.
  • Accurately and timely documents required transactions and customer interactions.
  • Identifies workflow gaps and makes recommendations for process improvement.
  • Upholds customer care standards by achieving individual goals related to work quality, phone and email handle time, adherence, and reliability.
  • Cross-trains among other departments as business needs dictate.

Schedule Expectations
Our hours of operation are Monday through Friday, 8:00 a.m. to 8:00 p.m. EST. Employees must be flexible to work within these hours, as well as some holidays. Most employees will work no later than 7:00 p.m. local time and will not start prior to 8:00 a.m. local time.
Attendance is critical to success in this role and is 100% mandatory for the duration of training. Participation, performance, schedule adherence, and attendance will be continually assessed throughout training and throughout employment.
We are currently unable to consider candidates residing in AK, CA, HI, IL, NY, NV, or WA.
Qualifications
  • Minimum of 1-2 years of relevant customer service or administrative experience preferred.
  • Excellent oral, written, and interpersonal communication skills.
  • Ability to multitask in a fast-paced, structured team environment.
  • Ability to communicate effectively with individuals at all levels both within and outside the organization.
  • Intermediate skill level in Microsoft Office applications, including the ability to open, create, and modify documents, spreadsheets, and email, and to enter/retrieve information using various applications and systems.
  • Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of departmental policies and procedures.
  • Must be able to acquire and maintain company and department Work at Home (W@H) requirements, including a dedicated room with a desk, a safe and quiet professional work environment, and wired high-speed internet through cable, fiber, or DSL service.

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

What Liberty Mutual employees say

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About Liberty Mutual

Sourced by ZipRecruiter

Since 1912, we've grown into the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. ​At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. We are headquartered in Boston, but our people, our customers and our reach span the globe. So to better serve our global customers and employees, we are organized into three business units.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

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