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Remote Customer Service Associate Jobs in West Virginia

parmaroil

Customer Service Associate

Fairmont, WV · On-site +1

$13.50 - $18.75/hr

Customer Service Associate Reports to: Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will ...

Liveops

Remote Customer Service Agent

Huntington, WV · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Morgantown, WV · Remote

$16 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Charleston, WV · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

shentel

Customer Service Representative

Welch, WV · Remote

$15.75 - $21.50/hr

Shentel is hiring a Remote Customer Service Representative to join our call center team to support our growing business. You must reside in Virginia, West Virginia, Maryland, Pennsylvania, Ohio ...

McQuade Organization

... motivated individuals to join our remote Customer Success team. We work with union members ... Customer service, hospitality, retail, sales, or call center experience preferred * Comfortable ...

McQuade Organization

... motivated individuals to join our remote Customer Success team. We work with union members ... Customer service, hospitality, retail, sales, or call center experience preferred * Comfortable ...

HMG Careers

Remote Customer Service and Sales

Madison, WV · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

McQuade Organization

... motivated individuals to join our remote Customer Success team. We work with union members ... Customer service, hospitality, retail, sales, or call center experience preferred * Comfortable ...

McQuade Organization

... motivated individuals to join our remote Customer Success team. We work with union members ... Customer service, hospitality, retail, sales, or call center experience preferred * Comfortable ...

McQuade Organization

... motivated individuals to join our remote Customer Success team. We work with union members ... Customer service, hospitality, retail, sales, or call center experience preferred * Comfortable ...

McQuade Organization

... customer ... service -Has strong communication skills (we'll help you improve even more) -Is dependable ...

McQuade Organization

... customer ... service -Has strong communication skills (we'll help you improve even more) -Is dependable ...

McQuade Organization

... customer ... service -Has strong communication skills (we'll help you improve even more) -Is dependable ...

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All JobsCustomer Service Associate JobsRemote Customer Service Associate JobsRemote Customer Service Associate Jobs in West Virginia

Remote Customer Service Associate information

See West Virginia salary details

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How much do remote customer service associate jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for remote customer service associate in West Virginia is $13.61, according to ZipRecruiter salary data. Most workers in this role earn between $10.91 and $15.19 per hour, depending on experience, location, and employer.

What are Remote Customer Service Associates?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

How do Remote Customer Service Associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Associate, and why are they important?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in West Virginia? The most popular types of Remote Customer Service jobs in West Virginia are:
What are popular job titles related to Remote Customer Service Associate jobs in West Virginia? For Remote Customer Service Associate jobs in West Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Associate jobs in West Virginia look for? The top searched job categories for Remote Customer Service Associate jobs in West Virginia are:
What cities in West Virginia are hiring for Remote Customer Service Associate jobs? Cities in West Virginia with the most Remote Customer Service Associate job openings:
Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in West Virginia as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $28,315 per year, or $13.6 per hour.

Customer Service Associate

Trojan Battery Company

Charleston, WV • Remote

$13.50 - $18.50/hr

Full-time

Re-posted 20 days ago

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

Position: Associate, Customer Service

Report to Title:Supervisor, Customer Service

Location:U.S. Remote

Position Overview
The Associate, Customer Service is responsible for ensuring that all customer requests and requirements are met and responded to professionally and in a timely manner. Position assures external and internal customers receive efficient and courteous service by administering, coordinating and controlling specific customer programs and processes within the framework of established company policies, ISO procedures and work instructions.

Areas of Focus

Ensure all customer service requests are met. Administer customer programs and processes within established company policies, ISO procedure and work instructions.

Responsibilities

  • Responsible for receiving, retrieving and processing purchase orders and customer forecasts in the order entry system as designated (PLEX)
  • Provides timely and accurate information to external and internal customers regarding order status, inventory, quotations, post-shipment status and other issues by conferring with the appropriate department, such as Materials & Warehouse personnel
  • Respond to in-coming telephone calls and web requests immediately. Responds to order related questions, such as confirmations, pricing, order status, etc., within 24 hours of order receipt, not to exceed 48 hours
  • Resolves scheduling conflicts with appropriate department or freight forwarders to meet customer needs
  • Communicates with internal cross-functional personnel at all levels of the organization to meet and exceed customer's expectations
  • Keeps manager informed of issues and improvement opportunities
  • Manages complex situations for domestic and export customer accounts (last minute changes, freight forwarder & credit coordination, etc.)
  • Works closely with appropriate departments to resolve credits, returns, customer complaints, and invoice issues
  • Maintains customer files, profiles, and all records of order activity
  • Works with Sales Representatives and/or other departments to resolve customer order and related issues
  • Displays a positive attitude to ensure customer satisfaction
  • Reports data inaccuracies and customer problems to manager immediately
  • Prepares memos, correspondence, reports and other documents
  • Follows quality system procedures
  • Good written and verbal communication skills are essential

Basic Qualifications

  • Associates degree in Business Administration or related field preferred
  • Minimum of 2 to 4 years of experience working in a Customer Service/Inside Sales role
  • Experience working in a Customer Service/Inside Sales role with a multi-site distribution and/or manufacturing company required. Distribution experience and an export or import background
  • Excellent telephone skills: position communicates with many individuals, both internally and externally
  • Must have the demeanor and temperance to work effectively in a customer service and fast-paced environment
  • Must work well in a team environment
  • Must possess effective problem-solving skills, exceptional organizational and multi-tasking abilities
  • Excellent decision-making skills and ability to perform complicated tasks, attention to detail
  • Excellent PC and working knowledge of order fulfillment/Enterprise Resource Planning systems (ERP) is preferred
  • Knowledge of Sales Force is a plus
  • Export/Import logistics and battery knowledge a plus
  • Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel

#LI-REMOTE

if you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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