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Remote Customer Service Associate Jobs in Utah (NOW HIRING)

Yessio LLC

Customer Service Representative

Sandy, UT ยท On-site +1

$15.25 - $20.75/hr

ABOUT YESSIO With offices in Sandy UT, you have the ability to be remote! We can hire remotely ... Yessio is a leading provider of customer sales and professional services. We are committed to bring ...

Yessio LLC

Customer Service Representative

Santa Clara, UT ยท On-site +1

$14.25 - $19.50/hr

ABOUT YESSIO With offices in Sandy UT, you have the ability to be remote! We can hire remotely ... Yessio is a leading provider of customer sales and professional services. We are committed to bring ...

Yessio LLC

Customer Service Representative

Sandy, UT ยท On-site +1

$15.25 - $20.75/hr

ABOUT YESSIO With offices in Sandy UT, you have the ability to be remote! We can hire remotely ... Yessio is a leading provider of customer sales and professional services. We are committed to bring ...

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Remote Customer Service Associate information

What is a remote customer service associate?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a remote customer service associate?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

How do remote customer service associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Utah?

The most popular types of Remote Customer Service jobs in Utah are:

What cities in Utah are hiring for Remote Customer Service Associate jobs?

Cities in Utah with the most Remote Customer Service Associate job openings:

Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative

Murray, UT โ€ข On-site, Remote

Inside Real Estate
Real Estateย โ€ขย 1 - 10 employees
Learn more about Inside Real Estateexternal

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Inside Real Estate is a fast-growing, independently-owned real estate software firm that serves as a trusted technology partner to over 500,000 top brokerages, agents, and teams. Their branded portfolio, BoldTrail, includes BoldTrail (Front Office), BoldTrail BackOffice and BoldTrail Recruit, solutions that create a complete tech ecosystem for clients, and deliver seamless end-to-end operations to scale success at any level. With an accomplished leadership team and its talented staff, Inside Real Estate brings the resources, scale, and vision to deliver ongoing innovation and success to their growing customer base.
We are seeking a full-time Customer Service Representative for our Referral Network Team. This position is fully remote. In this role, you will engage with inbound leads from a variety of digital sources, including website forms, inbound calls, and text message responses. You will help connect consumers with the real estate agent best suited to their buying or selling needs, while considering factors such as agent performance and ranking, paid membership status, service area coverage, price range, and overall fit.
This is a fast-paced, high-volume customer service role that requires consistent communication and follow-up. You will manage inbound and outbound interactions through phone, text, and email to maintain consumer engagement, support our real estate partners, and proactively obtain status updates throughout the referral process.
Success in this role requires excellent written and verbal communication skills, strong attention to detail, and the ability to confidently navigate technology and multiple software platforms. An interest in real estate and comfort communicating with consumers, peers, and real estate professionals are essential.
As a Customer Service Representative, you will also:
  • Respond to and qualify inbound consumer leads through phone, text, email, and digital channels.
  • Match consumers with the best-fit real estate agent based on ranking, service area, membership tier, price range, and other assignment criteria.
  • Manage high-volume inbound and outbound follow-up with consumers and real estate partners to maintain engagement and obtain status updates.
  • Analyze CRM and third-party data to validate lead information, determine qualification, and capture relevant details.
  • Accurately document referral activity, updates, and consumer information within the CRM.
  • Navigate agent, opportunity, and account profiles to respond to referral-specific questions and provide ongoing support.

A fit for this role will include:
  • Must be able to work 8:00 am -5:00 pm PST
  • High school diploma required.
  • Coachable, eager to learn, and able to effectively apply call scripts, processes, and customer service best practices.
  • Strong active listening and communication skills with the ability to build rapport and engage customers.
  • Excellent attention to detail, organization, and time management skills.
  • Results-oriented, self-motivated, and accountable for meeting individual and team goals.
  • Strong computer skills, including software navigation, multitasking, typing, and accurate data entry.
  • Confident and professional phone presence

Preferred experience includes:
  • Associate's or Bachelor's Degree
  • Familiarity with Salesforce Sales Cloud.
  • At least 1 year of experience in a contact center, customer service, inside sales, or real estate ISA role.

Compensation: $15/ hr
We offer a competitive total rewards package including:
  • Competitive salary
  • 3 Medical plans to choose from - 1 PPO and 2 HDHPs
  • 2 Dental plans to choose from
  • Vision
  • HSA - company-funded
  • FSAs - healthcare, limited purpose, dependent care
  • Short-Term Disability - company-paid
  • Long-Term Disability - company-paid
  • Basic Employee Life Insurance - company-paid
  • Voluntary Dependent Life Insurance
  • Voluntary Accident Insurance
  • Voluntary Critical Illness
  • Voluntary Hospital Indemnity
  • ID Protection
  • Pet Insurance
  • 401(k) Retirement Savings with company match
  • Paid PTO/Vacation/Sick Time
  • 11 company-recognized holidays
  • Company-paid Parental/Disability Leave

In addition, at IRE, we focus on driving top results providing:
  • Opportunities to grow within our company;
  • Potential to work in a remote setting;
  • Exciting/energetic work environment and fun, creative culture.

IRE EEO Statement - We believe that the unique contributions of all Insiders are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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