Remote Customer Service Associate Jobs in Nevada

We are looking for an experienced Customer Service Specialist to act as a primary resource for our solar customers. In this role, you will be the main point of contact for homeowners, handling a consistent flow of inbound calls and emails. We aren’t just looking for someone to answer phones—we require a professional who explicitly understands the solar industry and can provide clear, accurate guidance to our clients.

Please Note: Prior professional experience in the solar energy sector is strictly required for this position. Candidates without a solar background will not be considered.

Responsibilities

• Manage high-volume inbound phone and email inquiries with professionalism and a focus on first-call resolution.

• Troubleshoot technical solar issues and complex billing inquiries, escalating cases only when necessary.

• Coordinate seamlessly with Sales, Operations, and Billing departments to ensure customer requests are handled across all stages of their project.

• Maintain detailed and accurate logs of all customer interactions and case updates within our CRM.

Requirements

• You must have at least 2+ years of direct, hands-on experience in the solar sector to be considered for this role.

• You must be fully available to work from 9:00 AM to 5:00 PM PST on either a Monday–Friday or Wednesday–Sunday shift.

• You need exceptional communication skills to explain technical concepts to non-technical customers clearly and patiently.

• You must possess technical aptitude with CRM systems and the ability to manage multiple digital communication channels simultaneously.

Core Competencies

• You take full responsibility for a customer’s issue from the initial contact until it is fully resolved.

• You maintain a calm, helpful demeanor even during high-volume periods or challenging conversations.

• You are comfortable working in a fast-paced, remote environment and can manage your time effectively without direct supervision.

• Customer Service
• Solar Energy (2 years of experience is required)
• Customer Relations
• Computer Proficiency

Qualifications
• Years of experience: 2 years
• Experience level: Experienced

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At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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