$16 - $21.75/hr
Strong organizational skills with a proactive, customer-focused mindset.
$16 - $21.75/hr
Strong organizational skills with a proactive, customer-focused mindset.
$16 - $21.75/hr
Strong organizational skills with a proactive, customer-focused mindset.
$16 - $21.75/hr
Strong organizational skills with a proactive, customer-focused mindset.
$17.50 - $23.75/hr
Strong organizational skills with a proactive, customer-focused mindset.
$17.50 - $23.75/hr
Strong organizational skills with a proactive, customer-focused mindset.
Remote Customer Service/Sales Representative
Methuen, MA · On-site +1
$65K - $70K/yr
Provide attentive customer service and any necessary administrative support in response to members' needs * Respond to and resolve client questions and concerns regarding their benefits * Ensure that ...
New
Remote Customer Service/Sales Representative
Methuen, MA · On-site +1
$65K - $70K/yr
Provide attentive customer service and any necessary administrative support in response to members' needs * Respond to and resolve client questions and concerns regarding their benefits * Ensure that ...
New
Remote Customer Experience Coordinator
Boston, MA · Remote
$19.50 - $25.50/hr
Customer Experience Coordinator (Remote) We are looking for a motivated and customer-focused ... In this role, you will support clients by coordinating services, answering questions, and ensuring ...
Remote Customer Experience Coordinator
Boston, MA · Remote
$19.50 - $25.50/hr
Customer Experience Coordinator (Remote) We are looking for a motivated and customer-focused ... In this role, you will support clients by coordinating services, answering questions, and ensuring ...
Customer Service Representative
Boston, MA · Remote
$17.50/hr
Description Fully REMOTE Customer Service Representative opening for a Financial Services customer. The Customer Service Representative (CSR) provides exceptional service to insureds, carriers, and ...
Customer Service Representative
Boston, MA · Remote
$17.50/hr
Description Fully REMOTE Customer Service Representative opening for a Financial Services customer. The Customer Service Representative (CSR) provides exceptional service to insureds, carriers, and ...
Customer Service Representative
Somerville, MA · Remote
$19.81 - $28.30/hr
Associate's Degree in related field or Healthcare Management preferred * Exceptional Customer ... September 21, 2026 Remote Type Remote Work Location 399 Revolution Drive Pay Range $19.81 - $28.30 ...
Customer Service Representative
Somerville, MA · Remote
$19.81 - $28.30/hr
Associate's Degree in related field or Healthcare Management preferred * Exceptional Customer ... September 21, 2026 Remote Type Remote Work Location 399 Revolution Drive Pay Range $19.81 - $28.30 ...
Customer Service Representative
Boston, MA · Remote
$19.81 - $28.30/hr
Associate's Degree in related field or Healthcare Management preferred * Exceptional Customer ... September 21, 2026 Remote Type Remote Work Location 399 Revolution Drive Pay Range $19.81 - $28.30 ...
Customer Service Representative
Boston, MA · Remote
$19.81 - $28.30/hr
Associate's Degree in related field or Healthcare Management preferred * Exceptional Customer ... September 21, 2026 Remote Type Remote Work Location 399 Revolution Drive Pay Range $19.81 - $28.30 ...
*Remote* Customer Experience & Operations Assistant
MA · On-site +1
$18/hr
Company Description We are a small, growing company that fosters remote, independent work while ... Customer service experience * Proficiency with Excel/Google Sheets and Word/Google Docs.
*Remote* Customer Experience & Operations Assistant
MA · On-site +1
$18/hr
Company Description We are a small, growing company that fosters remote, independent work while ... Customer service experience * Proficiency with Excel/Google Sheets and Word/Google Docs.
Licensed Customer Service Representative - Remote
MA · Remote
$17.50 - $23.75/hr
Associate degree in a business-related field preferred or equivalent experience required. * A minimum of 6 months' related work experience is required with customer service experience preferred.
Licensed Customer Service Representative - Remote
MA · Remote
$17.50 - $23.75/hr
Associate degree in a business-related field preferred or equivalent experience required. * A minimum of 6 months' related work experience is required with customer service experience preferred.
Licensed Customer Service Representative - Remote
MA · On-site +1
$38K/yr
Associate degree in a business-related field preferred or equivalent experience required. * A minimum of 6 months' related work experience is required with customer service experience preferred.
Licensed Customer Service Representative - Remote
MA · On-site +1
$38K/yr
Associate degree in a business-related field preferred or equivalent experience required. * A minimum of 6 months' related work experience is required with customer service experience preferred.
Customer Service Specialist | Remote Career Transition
Boston, MA · On-site +1
$100K - $120K/yr
Customer Service Specialist | Remote Career Transition What if the skills you've developed helping people could give you the opportunity to build something different for yourself? If you're someone ...
Customer Service Specialist | Remote Career Transition
Boston, MA · On-site +1
$100K - $120K/yr
Customer Service Specialist | Remote Career Transition What if the skills you've developed helping people could give you the opportunity to build something different for yourself? If you're someone ...
Customer Service
Boston, MA · On-site +1
$17.50 - $23.75/hr
Past customer service experience (in any field) Past call center experience Bi-lingual is a huge plus!
Customer Service
Boston, MA · On-site +1
$17.50 - $23.75/hr
Past customer service experience (in any field) Past call center experience Bi-lingual is a huge plus!
Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!
Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!
Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!
Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!
Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!
Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!
Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!
Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!
Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!
Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!
Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!
Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!
Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!
Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home!
Remote Customer Service Associate information
See Massachusetts salary details
$8.22 - $10.25
2% of jobs
$10.25 - $12.27
4% of jobs
$12.27 - $14.30
15% of jobs
$14.58 is the 25th percentile. Wages below this are outliers.
$14.30 - $16.32
27% of jobs
The median wage is $16.54 / hr.
$16.32 - $18.35
20% of jobs
$19.81 is the 75th percentile. Wages above this are outliers.
$18.35 - $20.37
10% of jobs
$20.37 - $22.40
9% of jobs
$22.40 - $24.42
5% of jobs
$24.42 - $26.45
4% of jobs
$26.45 - $28.47
2% of jobs
$28.47 - $30.50
2% of jobs
$8
$18
$30
How much do remote customer service associate jobs pay per hour?
As of Aug 21, 2026, the average hourly pay for remote customer service associate in Massachusetts is $18.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $20.67 per hour, depending on experience, location, and employer.
What is a remote customer service associate?
Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.
What are the key skills and qualifications needed to thrive as a remote customer service associate?
To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.
How do remote customer service associates typically stay connected with their teams and supervisors while working from home?
Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.
What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?
| Aspect | Remote Customer Service Associate | Remote Call Center Agent |
|---|---|---|
| Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; customer service experience |
| Work Environment | Home office or remote setup, often with flexible hours | Home or remote, typically in a call center setting or remote call center |
| Industry Usage | Customer service, retail, tech support | Telecommunications, tech support, sales |
| Job Focus | Handling customer inquiries, resolving issues, providing support | Answering calls, troubleshooting, upselling or sales |
Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.
What are the most commonly searched types of Remote Customer Service jobs in Massachusetts?
The most popular types of Remote Customer Service jobs in Massachusetts are:
What cities in Massachusetts are hiring for Remote Customer Service Associate jobs?
Cities in Massachusetts with the most Remote Customer Service Associate job openings:
$16 - $21.75/hr
Full-time
This job post has expired 1 day ago. Applications are no longer accepted.
Job description
-No prior industry experience required
-Meet with clients on Zoom to help them enroll in benefit programs
-Explain options in a clear, simple, and relatable way
-Help clients complete online enrollment forms accurately
-Schedule and manage virtual appointments
-Use basic computer skills (email, Zoom, online systems) daily
-Follow a proven process with training and support provided
-Work independently while being part of a supportive team
Industry leaders will train all new canidates, but you must be:
-
Coachable and demonstrate high integrity
-
Your have a desire to help others
-
Excellent written and verbal communication skills
-
Strong organizational skills with a proactive, customer-focused mindset.