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Remote Customer Service Alight Jobs (NOW HIRING)

Alight Solutions

Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in ... Gathering information about the reason the customer is seeking support or care * Educating members ...

Alight Solutions

Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in ... Gathering information about the reason the customer is seeking support or care * Educating members ...

Alight Solutions

Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in ... Gathering information about the reason the customer is seeking support or care * Educating members ...

Express Employment

Remote Customer Service

Noble, OK · Remote

$16/hr

Remote Customer Service Representative Location: Noble, Oklahoma (Training will be onsite in Noble, OK at a facility for 6 weeks. Training will not be remote) Salary: $16.00 per hour Work Hours:

Alight Solutions

Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in ... Gathering information about the reason the customer is seeking support or care * Educating members ...

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Remote Customer Service Alight information

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$9

$18

$26

How much do remote customer service alight jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote customer service alight in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Representative at Alight, and why are they important?

To excel as a Remote Customer Service Representative at Alight, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and proficiency in using office productivity tools is often required. Outstanding interpersonal skills, patience, and adaptability help you provide empathetic support and resolve client concerns efficiently. These competencies are vital for delivering excellent service, ensuring client satisfaction, and maintaining Alight's reputation in a virtual environment.

What are some common challenges faced by Remote Customer Service Representatives at Alight, and how can they be addressed?

Working as a Remote Customer Service Representative at Alight often involves managing high call volumes, troubleshooting complex client issues, and maintaining consistent communication with team members across different locations. Adapting to a virtual work environment can be challenging, especially when it comes to staying engaged and feeling connected to the broader team. To address these challenges, it's important to establish a dedicated workspace, leverage Alight’s training resources, participate actively in virtual meetings, and use internal collaboration tools to stay in touch with colleagues and supervisors.

What is a Remote Customer Service role at Alight?

A Remote Customer Service role at Alight involves assisting customers with their inquiries, issues, and requests related to Alight’s services, often in the areas of benefits, payroll, and HR solutions. Employees work from home, using digital communication tools like phone, email, and chat to resolve customer concerns efficiently. The role requires strong communication skills, problem-solving abilities, and a customer-focused approach. Training is provided to ensure representatives are familiar with Alight’s systems and processes. Working remotely offers flexibility, but also requires self-motivation and reliable internet connectivity.

What is the difference between Remote Customer Service Alight vs Remote Customer Support Specialist?

AspectRemote Customer Service AlightRemote Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer support experience
Work EnvironmentRemote, home-based with flexible hoursRemote, home-based with flexible hours
Industry UsageCommonly employed in insurance, retail, and service sectorsUsed across various industries including tech, retail, and healthcare
Job FocusHandling customer inquiries, policy info, billingTroubleshooting, technical support, product assistance

Both roles involve remote customer interaction, but Customer Service Alight typically focuses on policy and billing inquiries, while Customer Support Specialists often handle technical troubleshooting and product support. Both require similar credentials and work environments, making them closely related but distinct in their primary responsibilities.

Infographic showing various Remote Customer Service Alight job openings in the United States as of June 2026, with employment types broken down into 33% Full Time, and 67% Contract. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Remote Customer Service Representative

Remote Customer Service Representative

Annuity Health

Reading, PA • Remote

$16 - $23/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Annuity Health rating

6.4

Company rating: 6.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

292nd of 426 rated business services

Job description

Description

The  Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical billson behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.


To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable

with technology and can easily understand and learn the technical requirements of the position.


Duties/Responsibilities

  • Provide exceptional patient service in the name of the client
  • Contact patients via telephone to collect payment on medical bills
  • Communicates accurate information to patients in a clear, concise and professional manner
  • Review patient accounts and documents patients' interaction and feedback
  • Negotiates appropriate and reasonable payments with customers
  • Sets up patient payments via check, electronic transfer or credit card
  • Responsible for understanding and complying with all policies and procedures
  • Meets or exceeds established goals
  • Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
  • All other duties as assigned by management


Required Skills/Knowledge

  •  Customer/Client Focus
  •  Communication Proficiency
  •  Confidentiality/Integrity
  •  Teamwork Orientation
  •  Basic computer skills necessary


Education/Experience

  • Customer service experience preferred
  • Prior medical billing or healthcare revenue cycle experience strongly preferred
  • High school diploma or General Education Development (GED) Certificate required
  • One to two years of college preferred

Benefits

Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).

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