ASRC Federal is seeking aย ServiceNowย Developerย to support the design, development, and implementation ofย ServiceNow-based solutions for the Defense Contract Audit Agency (DCAA). This role is responsible for configuring and customizing theย ServiceNowย platform to meet mission and business requirements, streamline IT service management processes, and enhance system functionality.
Key Responsibilities:
- Design, develop, and implementย ServiceNowย solutions including workflows, forms, and integrations
- Configure and customize coreย ServiceNowย modules such as ITSM, ITOM, ITBM, and/or HRSD
- Develop and maintain business rules, client scripts, UI policies, workflows, and Flow Designer solutions
- Integrateย ServiceNowย with external systems using REST, SOAP, and other APIs
- Support automation of business processes and service delivery functions
- Collaborate with stakeholders, business analysts, and system administrators to gather and refine requirements
- Troubleshoot and resolve defects, performance issues, and system enhancements
- Maintain system documentation, including technical designs and configuration details
- Ensure compliance with DoD cybersecurity, data protection, and governance standards
- Participate in testing, deployment, and continuous improvement activities
Minimum Qualifications:
- Bachelorโs degree in Computer Science, Information Systems, or related field. Equivalent combination of education and experience will be considered.ย
- 5+ years of experience developing and configuringย ServiceNowย solutions
- Active Secret Clearance Required
- Hands-on experience withย ServiceNowย platform development (e.g., scripting in JavaScript, Glide APIs)
- Experience withย ServiceNowย modules such as ITSM, ITOM, or equivalent
- Knowledge of web technologies including HTML, CSS, and JavaScript
- Experience with REST/SOAP integrations and API development
- Strong problem-solving and analytical skills
Preferred Qualifications:
- ServiceNowย Certified System Administrator (CSA) and/or Certified Application Developer (CAD)
- Experience with advancedย ServiceNowย capabilities (e.g., Flow Designer, IntegrationHub, Performance Analytics)
- Familiarity with Agile development methodologies
- Experience supporting federal or DoD environments
- Knowledge of ITIL framework and service management best practices