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Remote Csr Jobs in Rosedale, MD (NOW HIRING)

ZOLL Medical

Patient Service Representative

Baltimore, MD · On-site

$17.50 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

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How much do remote csr jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for remote csr in Rosedale, MD is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $20.05 per hour, depending on experience, location, and employer.

What is a Remote CSR job?

A Remote Customer Service Representative (CSR) job involves assisting customers with inquiries, troubleshooting issues, and providing support via phone, email, or chat from a remote location. CSRs handle customer concerns, process orders, and ensure customer satisfaction while working from home or another remote setting. Strong communication skills, problem-solving abilities, and a reliable internet connection are essential for this role.

What are some common challenges faced by Remote CSRs and how are they managed?

Remote CSRs often encounter challenges such as staying engaged without in-person supervision, managing high call volumes, and effectively resolving customer issues through digital channels. To address these, companies usually provide thorough onboarding, regular virtual team meetings, and access to knowledgeable supervisors for support. Remote CSRs also utilize well-established communication and ticketing systems to track customer interactions and solutions. Staying organized, proactive communication, and time management help ensure continued success and job satisfaction in this remote role.

What are the key skills and qualifications needed to thrive in the Remote Csr position, and why are they important?

To thrive as a Remote CSR (Customer Service Representative), you need strong communication skills, proficiency in problem-solving, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and remote teamwork tools is often required. Empathy, patience, and the ability to work independently are crucial soft skills for this position. These competencies enable you to provide efficient, high-quality service and support to customers while working remotely.

What are popular job titles related to Remote Csr jobs in Rosedale, MD? For Remote Csr jobs in Rosedale, MD, the most frequently searched job titles are:
What job categories do people searching Remote Csr jobs in Rosedale, MD look for? The top searched job categories for Remote Csr jobs in Rosedale, MD are:
What cities near Rosedale, MD are hiring for Remote Csr jobs? Cities near Rosedale, MD with the most Remote Csr job openings:
Remote Csr jobs near you
Infographic showing various Remote Csr job openings in Rosedale, MD as of June 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $37,500 per year, or $18 per hour.
Customer Service Representative (Call Center)

Customer Service Representative (Call Center)

Johns Hopkins HealthCare

Hanover, MD • On-site

$21.87/hr

Other

Posted 5 days ago

Johns Hopkins Medicine rating

7.5

Company rating: 7.5 out of 10

Based on 202 frontline employees who took The Breakroom Quiz

226th of 875 rated healthcare providers

Job description

Overview
Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.
Johns Hopkins Health Plan (JHHP) in Hanover, MD is hiring Customer Service Representatives (CSR) for their Call Center department.
Schedule:
  • 12 hour shifts
  • Rotating work days: Sunday-Saturday, 8am-8pm
Location:
  • 100% Remote position
  • Equipment will be provided
  • Employee will need to have effieciently working wi-fi
    • wi-fi will need to pass minimum speed test during interview process
  • Applicants must hold their permanent residence in one of the following locations to be considered for this position:
    • Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida
Pay rate: $21.87 per hour
Responsibilities
The Customer Service Representative (CSR) is a professional role responsible for responding to inquiries from Johns Hopkins Health Plans members, providers, and internal stakeholders. The CSR listens actively, provides accurate information, resolves issues, and documents interactions in JHHP's systems.
  • Answer inbound calls from Medicare Advantage members, representatives, and providers with empathy and professionalism.
  • Handle a variety of call types including benefit eligibility, enrollment, and claims status.
  • Conduct thorough research using available resources to resolve inquiries within CMS guidelines and internal policies.
  • Demonstrate strong listening skills and patience to understand and address member needs.
  • Work independently while collaborating with team members to ensure first-call resolution and a positive member experience.
  • Navigate multiple systems to resolve complex issues and advocate for members.
  • Exhibit a passion for delivering exceptional customer service that positively impacts STAR ratings.
  • Make outbound calls as needed for surveys and to resolve outstanding issues.
  • Communicate clearly and concisely, both verbally and in writing.
  • Adapt to changes and demonstrate flexibility in a dynamic environment.
Qualifications
  • High school diploma or equivalent.
  • Inbound call center experience required, preferably in health insurance.
  • Medicare Advantage experience strongly preferred.
  • Strong problem-solving and communication skills.
  • Proficient in Microsoft Office (Word, Excel, Outlook).
  • Ability to handle confidential information professionally.
  • EPIC experience a plus; training available.
  • Applicants must hold their permanent residence in one of the following locations to be considered for this position:
    • Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

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