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Remote Csr Jobs in Rochester, IN (NOW HIRING)

InsuraTec

Sales Representative (Remote)

Plymouth, IN · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Peru, IN · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Wabash, IN · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Warsaw, IN · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

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See Rochester, IN salary details

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How much do remote csr jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for remote csr in Rochester, IN is $17.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.42 per hour, depending on experience, location, and employer.

What is a Remote CSR job?

A Remote Customer Service Representative (CSR) job involves assisting customers with inquiries, troubleshooting issues, and providing support via phone, email, or chat from a remote location. CSRs handle customer concerns, process orders, and ensure customer satisfaction while working from home or another remote setting. Strong communication skills, problem-solving abilities, and a reliable internet connection are essential for this role.

What are the key skills and qualifications needed to thrive in the Remote Csr position, and why are they important?

To thrive as a Remote CSR (Customer Service Representative), you need strong communication skills, proficiency in problem-solving, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and remote teamwork tools is often required. Empathy, patience, and the ability to work independently are crucial soft skills for this position. These competencies enable you to provide efficient, high-quality service and support to customers while working remotely.

What are some common challenges faced by Remote CSRs and how are they managed?

Remote CSRs often encounter challenges such as staying engaged without in-person supervision, managing high call volumes, and effectively resolving customer issues through digital channels. To address these, companies usually provide thorough onboarding, regular virtual team meetings, and access to knowledgeable supervisors for support. Remote CSRs also utilize well-established communication and ticketing systems to track customer interactions and solutions. Staying organized, proactive communication, and time management help ensure continued success and job satisfaction in this remote role.
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Remote Csr jobs near you
Infographic showing various Remote Csr job openings in Rochester, IN as of May 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 80% Physical, and 20% Hybrid job distribution, with an average salary of $36,352 per year, or $17.5 per hour.

Customer Care Representative - Garage Door Industry Experience

Safe Way Garage Doors LLC

Warsaw, IN • On-site, Remote

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 27 days ago

Job description

Customer Care Representative
Midwest Region | Remote
(Onboarding/Training will be provided in our Warsaw, Indiana facility, candidate must be willing to travel)
About the Role
Safe-Way Garage Door is seeking an experienced Customer Care Representative to support our Midwest customers. This role is ideal for candidates with garage door industry experience who understand order flow, product configurations, and dealer or distributor relationships-and who have successfully worked in a remote or hybrid customer service environment.
Depending on your experience and skill level, this position may be hired at Level I, II, or III, with responsibilities and complexity aligned accordingly.
What You'll Do
  • Serve as a primary point of contact between customers, distribution centers, sales managers, and internal teams
  • Answer incoming calls and emails in a courteous, accurate, and timely manner
  • Process garage door orders and quotes with a strong focus on accuracy and turnaround time
  • Prepare orders for invoicing and complete invoicing as required
  • Calculate CODs and freight charges when applicable
  • Maintain strong working relationships with Midwest customers and distribution centers
  • Support issue resolution related to pricing, quality, order changes, or delivery timing
  • Communicate customer feedback, complaints, and order updates to the appropriate departments
  • Maintain activity goals and productivity standards
  • Provide peer support to other Customer Care team members as needed
Leveling Overview (Based on Experience)
  • Level I: Order invoicing, door section orders/quotes, customer support assistance
  • Level II: Full call and email handling, basic complete door orders, freight/COD calculations
  • Level III: Complex order quotes, technical product support, complaint resolution, and cross-functional coordination
What We're Looking For
Required Qualifications:
  • High School Diploma or GED
  • Minimum two (2) years of customer service experience
  • Strong computer skills, including Microsoft Office
  • Ability to work independently and manage priorities in a remote environment

Preferred Qualifications:
  • Garage door industry experience (manufacturing, distribution, dealer support, or sales support)
  • Experience processing garage door orders, quotes, or technical configurations
  • Familiarity with inventory, manufacturing, or order processing systems
  • Prior experience working in a remote or hybrid customer service role
Skills That Will Help You Succeed
  • Strong customer focus and professional communication skills
  • High attention to detail and commitment to order accuracy
  • Ability to manage multiple priorities in a fast-paced, remote setting
  • Problem-solving mindset with the ability to resolve customer issues efficiently
  • Dependability, accountability, and strong follow-through
Work Environment & Physical Requirements
  • Remote-friendly role supporting Midwest customers and distribution centers
  • Prolonged periods of sitting, phone use, and computer work
  • Occasional lifting up to 15 pounds
  • Reasonable accommodations available for qualified individuals
Why Join Safe-Way Garage Door
  • Opportunity to apply your garage door industry expertise in a stable, growing organization
  • Remote-capable role with Midwest market focus
  • Collaborative team environment with clear performance expectations
  • Level-based structure that aligns responsibility with experience

Safe-Way Garage Door, LLC is an Equal Opportunity Employer
We value diversity and are committed to creating an inclusive environment for all employees.
We offer a full benefits package which includes: Medical, Dental, Vision, Life Insurance, Disability, Retirement plan and more.
Pay is Dependent on Experience. Starting at $20.00 per hour.

Apply