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Remote Csr Jobs in Angier, NC (NOW HIRING)

Guidebook

Customer Support Representative

Raleigh, NC · On-site +1

$50K - $55K/yr

A great Customer Support Representative is a true product expert who enjoys sharing their knowledge ... Skilled at collaborating with a remote team working across multiple time zones * Experience with ...

Guidebook

Customer Support Representative

Raleigh, NC · Remote

$50K - $55K/yr

A great Customer Support Representative is a true product expert who enjoys sharing their knowledge ... Skilled at collaborating with a remote team working across multiple time zones * Experience with ...

GRADE POTENTIAL, LLC

CUSTOMER SERVICE ASSOCIATE

Raleigh, NC · Remote

$35K - $55K/yr

We are a fully remote company, which allows us to recruit top talent from across the country. Grade ... You understand that customer service is not a department but a philosophy that you live everyday. A ...

Liveops

Remote Spanish Bilingual Customer Service

Sanford, NC · Remote

$13.50 - $17.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Apex, NC · Remote

$11.75 - $14.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Cary, NC · Remote

$14.25 - $18/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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Remote Csr information

See Angier, NC salary details

$6

$13

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How much do remote csr jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote csr in Angier, NC is $13.06, according to ZipRecruiter salary data. Most workers in this role earn between $10.67 and $14.52 per hour, depending on experience, location, and employer.

What is a remote CSR?

A Remote Customer Service Representative (CSR) job involves assisting customers with inquiries, troubleshooting issues, and providing support via phone, email, or chat from a remote location. CSRs handle customer concerns, process orders, and ensure customer satisfaction while working from home or another remote setting. Strong communication skills, problem-solving abilities, and a reliable internet connection are essential for this role.

What are the key skills and qualifications needed to thrive as a remote CSR?

To thrive as a Remote CSR (Customer Service Representative), you need strong communication skills, proficiency in problem-solving, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and remote teamwork tools is often required. Empathy, patience, and the ability to work independently are crucial soft skills for this position. These competencies enable you to provide efficient, high-quality service and support to customers while working remotely.

What are some common challenges faced by remote CSRs and how are they managed?

Remote CSRs often encounter challenges such as staying engaged without in-person supervision, managing high call volumes, and effectively resolving customer issues through digital channels. To address these, companies usually provide thorough onboarding, regular virtual team meetings, and access to knowledgeable supervisors for support. Remote CSRs also utilize well-established communication and ticketing systems to track customer interactions and solutions. Staying organized, proactive communication, and time management help ensure continued success and job satisfaction in this remote role.

Are remote customer service representative jobs easy to get?

Remote customer service representative jobs are generally accessible but can be competitive, often requiring good communication skills, basic computer knowledge, and customer service experience. Employers typically look for candidates who can handle inquiries efficiently and may require familiarity with customer support tools like live chat or CRM software.

What are popular job titles related to Remote Csr jobs in Angier, NC?

For Remote Csr jobs in Angier, NC, the most frequently searched job titles are:

What job categories do people searching Remote Csr jobs in Angier, NC look for?

The top searched job categories for Remote Csr jobs in Angier, NC are:

What cities near Angier, NC are hiring for Remote Csr jobs?

Cities near Angier, NC with the most Remote Csr job openings:

Remote Csr jobs near you
Infographic showing various Remote Csr job openings in Angier, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $27,167 per year, or $13.1 per hour.

Customer Support Representative

Guidebook

Raleigh, NC • On-site, Remote

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Job Description
About Guidebook
Guidebook is the leading mobile app platform for events and engagement with a strong focus on higher education. Universities and colleges use Guidebook to run admissions events, orientation programs, and campus engagement to bring their student communities together. We are an ambitious team building a category-defining product, and we love working with people who care about education, technology, and bringing people together.
About the job
We are looking for a Customer Support Representative to own frontline support. In this role, you will troubleshoot issues and serve as a calm, capable voice when our customers need it most.
A great Customer Support Representative is a true product expert who enjoys sharing their knowledge & creativity to drive customer retention. They find satisfaction in solving a hard ticket, in making a frustrated customer feel heard, and fine-tuning our AI-first operations to deliver consistently great customer experiences.
Please note: A short video is required with your application. See the "What to provide with your application" for details.
Key responsibilities
  • Technical Support - Own a queue of customer tickets, hopping on a phone/video call when needed, resolving issues, escalating thoughtfully, and writing clear, warm responses
  • Product Expertise - Become fluent in Guidebook's Builder CMS and the broader product suite
  • Customer Advocacy - Identify trends in the customer experience and surface opportunities for improvement to Product and Engineering
  • Weekend Support - Monitor the queue for critical issues on assigned weekends
  • AI Optimization - Improve our AI tooling by evaluating its answers, maintaining documentation, and giving feedback to make it better
Your first 12 months
Within 3 months, you'll:
  • Achieve a strong working knowledge of our customer base, Guidebook's Builder CMS, and our AI tools so you own the queue of customer tickets - resolving the majority without escalation
  • Build collaborative relationships across Customer Success, Sales, Product, and Engineering

Within 6 months, you'll:
  • Be a resident expert on our platform across customer use-cases and make meaningful improvements to the documentation informing our AI tools
  • Advocate for customers by translating issues & insights into actionable recommendations

Within 12 months, you'll:
  • Be an EDU domain expert
  • Serve as a consultative advisor to drive customer success
About you
You are genuinely curious about how things work. When something breaks, your instinct is to figure out why and pursue a real solution. You are comfortable working with all clients: from the most tech-minded & forward-thinking, to those using a smartphone for the first time. You are excited about making our AI tooling smarter, with a good instinct for when a human conversation matters more than an automated one.
Characteristics of the ideal candidate
  • 1+ years of professional experience in SaaS support, customer success, or similar customer-facing role
  • Outstanding written and verbal communication skills
  • High attention to detail and strong organization skills
  • Exceptional time & task management across multiple systems and tools
  • Skilled at collaborating with a remote team working across multiple time zones
  • Experience with the following tools is a plus, but not required: Zendesk, Fin (Intercom), Claude, Slack, Jira, Salesforce, and any modern CMS
  • Familiarity with the events industry, higher education space is a plus, but not required
Compensation
  • Annual On-Target Earnings (OTE): $50,000-$55,000 depending on experience, with variable based on support and business performance
Perks
  • 100% paid benefits: medical, dental, and vision
  • Short-term and long-term disability
  • Unlimited vacation time
  • 401(k) program with matching benefits
  • Stock options
  • Awesome company culture and fun virtual hangouts
  • MacBook and accessories to make you comfortable working from home
  • Awesome annual company retreats
What to provide with your application
  • Resume
  • Cover letter
  • A video no longer than 5 minutes with the following:
    • State your name, the role you're applying for, and the company you're applying to
    • Tell us what drew you to this role and our mission
    • Tell us about a customer interaction you are especially proud of. What was the situation, and how did you help the customer?
    • What is a school event, conference, or other event experience you will never forget? What made it great?
Equal Opportunity Employer
At Guidebook, we're committed to cultivating an inclusive work environment for everyone - and we know that's best achieved, in part, with a diverse workforce. We're working on increasing diversity across the company. If you're looking to join a team that is smart, highly motivated, and also values work/life balance, we can't wait to hear how you can add to our growing culture!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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