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Remote Cryptocurrency Customer Service Jobs in Springfield, OH

Navia Benefit Solutions

Participant Advocate

Moraine, OH · On-site +1

$18/hr

We take pride in offering industry-leading customer service, communications, and technology ... remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL ...

HMG Careers

Remote Sales Specialist

Springfield, OH · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Specialist

Fairborn, OH · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Specialist

Springfield, OH · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Specialist

Dayton, OH · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

ESM

Senior Unix Administrator - Remote

Dayton, OH · Remote

$115K - $125K/yr

This role requires strong technical proficiency combined with excellent customer service skills ... This is primarily a remote position; however, candidates must reside within a reasonable commuting ...

ESM

Senior Unix Administrator - Remote

Dayton, OH · On-site +1

$115K - $125K/yr

This role requires strong technical proficiency combined with excellent customer service skills ... This is primarily a remote position; however, candidates must reside within a reasonable commuting ...

InsuraTec

Sales Representative (Remote)

Xenia, OH · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Piqua, OH · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Urbana, OH · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Troy, OH · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

London, OH · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Dayton, OH · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

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Remote Cryptocurrency Customer Service information

See Springfield, OH salary details

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$24

How much do remote cryptocurrency customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote cryptocurrency customer service in Springfield, OH is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $18.85 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Cryptocurrency Customer Service representative, and why are they important?

To thrive as a Remote Cryptocurrency Customer Service representative, you need a solid understanding of cryptocurrency fundamentals, customer support experience, and often a relevant degree or certification. Familiarity with help desk platforms (like Zendesk or Freshdesk), ticketing systems, and basic blockchain tools is typically required. Exceptional communication, problem-solving abilities, and patience are critical soft skills for effectively assisting users in a fast-evolving industry. These skills ensure accurate, timely support and foster trust, which is essential for customer satisfaction and retention in the digital asset space.

What are some common challenges faced by remote cryptocurrency customer service representatives, and how can they be addressed?

Remote cryptocurrency customer service representatives often encounter challenges such as handling complex technical inquiries, staying updated with rapidly changing industry regulations, and managing high volumes of support requests across different time zones. To address these challenges, it is important to regularly participate in training, leverage internal knowledge bases, and maintain clear communication with technical teams. Effective time management and strong problem-solving skills are essential for providing timely and accurate assistance to customers in this dynamic environment.

What is a Remote Cryptocurrency Customer Service job?

A Remote Cryptocurrency Customer Service job involves assisting customers with inquiries and issues related to cryptocurrency products, such as wallets, exchanges, or transactions, all while working from a remote location. Responsibilities typically include troubleshooting account problems, explaining crypto concepts, guiding users through security procedures, and providing support via chat, email, or phone. This role requires knowledge of cryptocurrencies, excellent communication skills, and the ability to solve problems efficiently. As the crypto industry operates globally, flexibility in working hours is often needed. Many employers also look for candidates who are comfortable with rapidly changing technologies and security protocols.

What is the difference between Remote Cryptocurrency Customer Service vs Remote Blockchain Support Specialist?

AspectRemote Cryptocurrency Customer ServiceRemote Blockchain Support Specialist
CredentialsBasic knowledge of cryptocurrencies, customer service experienceIn-depth blockchain technology understanding, technical troubleshooting skills
Work EnvironmentRemote, customer-facing roles, communication via chat, email, callsRemote, technical support, often involves analyzing blockchain data or software
Employer & IndustryCrypto exchanges, wallets, fintech companiesBlockchain platforms, development firms, crypto tech companies
Search & Comparison IntentCustomer service roles in crypto, support jobsTechnical blockchain support, troubleshooting roles

Remote Cryptocurrency Customer Service focuses on assisting users with account issues, transactions, and general inquiries related to cryptocurrencies. In contrast, a Remote Blockchain Support Specialist handles technical problems, software troubleshooting, and blockchain-specific issues. Both roles are remote and industry-related but differ in technical depth and daily responsibilities.

What are popular job titles related to Remote Cryptocurrency Customer Service jobs in Springfield, OH? For Remote Cryptocurrency Customer Service jobs in Springfield, OH, the most frequently searched job titles are:
What job categories do people searching Remote Cryptocurrency Customer Service jobs in Springfield, OH look for? The top searched job categories for Remote Cryptocurrency Customer Service jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Remote Cryptocurrency Customer Service jobs? Cities near Springfield, OH with the most Remote Cryptocurrency Customer Service job openings:
Remote Cryptocurrency Customer Service jobs near you
Participant Advocate

Participant Advocate

Navia Benefit Solutions

Moraine, OH • On-site, Remote

$18/hr

Full-time

Retirement

Posted 16 days ago

Job description

This position Pays $18/Hr
This is remote opportunity
About the Company
Navia is a national, consumer-directed benefits provider serving 10,000+ employers across all 50 states. The company provides comprehensive health, finance, lifestyle, and compliance solutions to employers and consumers. We take pride in offering industry-leading customer service, communications, and technology.
Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation's premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Lifestyle, 401K, Benefit Administration, Education, COBRA, and much more.
Position Summary
The Participant Services Associate effectively responds to incoming participant calls and e-mails and professionally assists participants using available resources and sound judgment.
Essential Functions
  • Respond to participant inquiries via phone calls, e-mails and voicemails within standard service level agreements.
    • Answer incoming call within 60 seconds
    • Emails received before 2pm must be answered the same day
    • Emails received after 2pm must be answered by 10am the following day
    • Voicemails received before 4pm must be responded to the same day
  • Comfortable navigating multiple internal software programs while troubleshooting participant issues.
  • Deescalate calls using available resources.
  • Identify and escalate issues that require additional research.
    • Place the caller on hold while a ticket is entered to be submitted to the research team for investigation
  • Complete ongoing training to become well versed in different plan areas.
  • Backup other Contact Center team members.
  • Assist with updating processes and procedures.
  • Assist with additional activity as needed.
  • Act as a team player.
Exceptional attendance is required to ensure participant's calls are answered in a timely manner and work is distributed fairly amongst team members.
Requirements
  • High School Diploma or GED.
  • Some college preferred, equivalent experience accepted.
  • Provide Excellent Customer Service:
    • Patience - The ability to stay patient when the participant is confused and frustrated meanwhile taking the time to truly figure out what they want
    • Attentiveness - The ability to really listen to the participant is crucial for providing great service
    • Clear Communication Skills - The ability to get to the problem at hand quickly, and clearly communicate with customers, keep it simple and leave nothing to doubt
    • Positive Attitude - Maintain an optimistic persona despite dealing with people who may be pessimistic
  • Competent and Effective on internal skills: Able to effectively handle inbound calls and emails in at least 1-2 service areas.
  • Effective Delivery of Varied Communication Styles: Ability to understand your own natural style of communication and adapt that style to varied communications styles of others to ensure effective communication occurs.
  • Multitasking: The ability to approach multiple tasks and clearly establish which task is more important than others, then immersing yourself in your immediate task, but not forgetting about what remains to be done next.
  • Effective Writing: The ability to craft a succinct response that addresses simple to complete inquiries in a tone that is appropriate for the intended audience, using proper organization, phrasing and grammar. Typing speed of at least 35 WPM.
  • Team Player: The ability to willingly work in cooperation with others. This means being accountable, the team counts on each member to be at work every day for work to be distributed fairly and to maximize customer service. Punctuality, this includes arriving to work on time and taking breaks and lunches on time to ensure that no individual team member is being inundated with calls because someone didn't take their break on time. Maintain an encouraging and optimistic attitude, negative energy spreads like wildfire. Maintaining an encouraging and optimistic attitude is key to creating a collaborative and thriving environment.

Please visit our career page and apply directly: www.naviabenefits.com/workatnavia
Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.

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