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Remote Crm Developer Jobs in Alabaster, AL (NOW HIRING)

Soft source inc

Customer service representative

Birmingham, AL · Remote

$16.50 - $22.25/hr

Experience supporting customers in a remote or virtual environment. * Experience using CRM and customer support platforms. * Bilingual or multilingual communication skills are a plus. * Experience in ...

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All JobsCrm Developer JobsRemote Crm Developer JobsRemote Crm Developer Jobs in Alabaster, AL

Remote Crm Developer information

See Alabaster, AL salary details

$17.9K

$105.9K

$162.5K

How much do remote crm developer jobs pay per year?

As of Jul 30, 2026, the average yearly pay for remote crm developer in Alabaster, AL is $105,936.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,100.00 and $139,500.00 per year, depending on experience, location, and employer.

What is the difference between Remote Crm Developer vs Remote Salesforce Developer?

AspectRemote Crm DeveloperRemote Salesforce Developer
Required CredentialsCRM platform certifications, programming skillsSalesforce certifications (e.g., Salesforce Certified Platform Developer)
Work EnvironmentVarious CRM systems (e.g., HubSpot, Microsoft Dynamics)Primarily Salesforce platform
Employer & Industry UsageMarketing, sales, customer service across industriesBusinesses using Salesforce CRM
Common Search & ComparisonYesYes

While both roles involve CRM customization and development, a Remote Crm Developer works across multiple CRM platforms, whereas a Remote Salesforce Developer specializes specifically in Salesforce. Salesforce developers often hold specific certifications and focus on Salesforce's ecosystem, making their skills more specialized within Salesforce-centric organizations.

What are the most commonly searched types of Crm Developer jobs in Alabaster, AL? The most popular types of Crm Developer jobs in Alabaster, AL are:
What are popular job titles related to Remote Crm Developer jobs in Alabaster, AL? For Remote Crm Developer jobs in Alabaster, AL, the most frequently searched job titles are:
What job categories do people searching Remote Crm Developer jobs in Alabaster, AL look for? The top searched job categories for Remote Crm Developer jobs in Alabaster, AL are:
What cities near Alabaster, AL are hiring for Remote Crm Developer jobs? Cities near Alabaster, AL with the most Remote Crm Developer job openings:
Remote Crm Developer jobs near you
Infographic showing various Remote Crm Developer job openings in Alabaster, AL as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $105,936 per year, or $50.9 per hour.

Customer service representative

Soft source inc

Birmingham, AL • Remote

$16.50 - $22.25/hr

Full-time

Medical, Dental, Vision, PTO

Posted 10 days ago

Job description

Job Description – Remote Customer Service RepresentativePosition Summary

We are seeking a customer-focused Remote Customer Service Representative to provide exceptional support to customers through phone, email, chat, and other digital communication channels. The ideal candidate is an excellent communicator with strong problem-solving skills, a positive attitude, and the ability to deliver outstanding customer experiences while working in a remote environment.

Key Responsibilities

  • Respond to customer inquiries via phone, email, live chat, and other communication channels in a timely and professional manner.

  • Resolve customer issues, complaints, and service requests while ensuring a positive customer experience.

  • Provide accurate information about products, services, policies, and account-related inquiries.

  • Document customer interactions, updates, and resolutions within the CRM system.

  • Process orders, returns, exchanges, cancellations, and account updates accurately.

  • Escalate complex issues to the appropriate department while maintaining ownership of customer concerns.

  • Follow established service standards, workflows, and company policies.

  • Monitor customer satisfaction and identify opportunities to improve the overall customer experience.

  • Collaborate with cross-functional teams to resolve customer issues efficiently.

  • Meet or exceed key performance indicators (KPIs) including response time, resolution time, customer satisfaction (CSAT), and quality metrics.

  • Participate in training sessions and stay current on product knowledge and company updates.

  • Maintain confidentiality of customer information and comply with company security policies.

  • Support continuous process improvement initiatives to enhance service quality and operational efficiency.

Required Qualifications

  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.

  • 1–3 years of customer service, call center, help desk, or client support experience.

  • Excellent verbal and written communication skills.

  • Strong interpersonal, problem-solving, and conflict-resolution abilities.

  • Ability to work independently in a remote environment while managing multiple tasks.

  • Strong organizational skills with high attention to detail.

  • Comfortable learning new systems and technologies.

Preferred Qualifications

  • Experience supporting customers in a remote or virtual environment.

  • Experience using CRM and customer support platforms.

  • Bilingual or multilingual communication skills are a plus.

  • Experience in e-commerce, SaaS, healthcare, financial services, or technology industries.

Technical Skills

  • Zendesk

  • Salesforce Service Cloud

  • HubSpot CRM

  • Freshdesk

  • Intercom

  • Microsoft Office 365

  • Google Workspace

  • Slack

  • Microsoft Teams

  • Zoom

  • RingCentral

  • Five9

  • Aircall

  • Jira

  • Confluence

Core Competencies

  • Customer Service Excellence

  • Customer Relationship Management (CRM)

  • Problem Solving

  • Conflict Resolution

  • Active Listening

  • Verbal & Written Communication

  • Multitasking

  • Time Management

  • Data Entry

  • Order Processing

  • Customer Retention

  • Complaint Resolution

  • Attention to Detail

  • Adaptability

  • Team Collaboration

  • Remote Communication

  • Product Knowledge

  • Empathy

  • Decision Making

  • Process Improvement

What We Offer

  • Fully remote work environment

  • Competitive salary and performance incentives

  • Health, dental, and vision insurance

  • Paid time off and company holidays

  • Home office support (where applicable)

  • Paid training and professional development

  • Collaborative, inclusive, and supportive team culture

  • Opportunities for career growth and advancement