Remote Control Operator Jobs in Gallatin, TN (NOW HIRING)

Koniag Services, Inc., a Koniag Government Services company, is seeking a professional and vigilant Remote Front Desk Security Specialist to join our team. The ideal candidate is an experienced security professional with a strong background in virtual access control, visitor management, and facility security protocols who is committed to maintaining a safe and secure environment for our customers and their personnel. The ability to obtain and maintain a required security clearance to support Koniag Services, Inc. and our government customer is required. This position is Remote.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Position Description:

The Remote Front Desk Security Specialist will serve as the first point of contact for virtual facility access control and security monitoring, supporting our customers by managing visitor credentialing, access requests, and security desk operations from a remote environment. The ideal candidate will play a key role in maintaining the integrity of facility security operations while delivering a professional and courteous experience to all personnel and visitors. Principal responsibilities will include but are not limited to:

• Serve as the virtual front desk security point of contact, monitoring and managing access control systems, visitor management platforms, and security cameras remotely in real time.
• Greet and authenticate visitors, contractors, and personnel through virtual platforms and video conferencing tools, verifying identities and credentials prior to granting facility or system access.
• Monitor and respond to incoming access requests, security alerts, and notifications through access control management systems in a timely and professional manner.
• Maintain accurate visitor and access logs, ensuring all entries and departures are properly recorded in accordance with facility security policies and procedures.
• Coordinate with on-site security personnel, facility managers, and law enforcement as necessary to respond to security incidents, unauthorized access attempts, or emergencies.
• Enforce facility security policies and procedures, ensuring compliance with applicable regulations and customer requirements.
• Issue, track, and manage visitor badges and temporary access credentials in coordination with on-site personnel.
• Monitor multiple security camera feeds and access control dashboards simultaneously, identifying and escalating potential security concerns or anomalies promptly.
• Provide clear and professional communication to visitors, employees, and stakeholders regarding security protocols, access procedures, and facility policies.
• Maintain and update security logs, incident reports, and daily activity reports accurately and in a timely manner.
• Support the development and continuous improvement of remote security desk procedures and standard operating procedures (SOPs).
• Assist with after-hours security monitoring and on-call responsibilities as required.
• Perform other duties as assigned in support of the mission.

Education and Experience:

Required:

• High School Diploma or GED equivalent required; Associate's or Bachelor's degree in Criminal Justice, Security Management, or a related field preferred.
• 2+ years of experience in security, law enforcement, military, or a related field.
• Experience in front desk operations, customer service, or access control management.
• Experience working with security monitoring systems, access control platforms, or video surveillance systems.

Preferred:

• 3+ years of experience in a security or facility access control role.
• Prior experience in a remote or virtual security operations environment.
• Experience supporting federal government facilities or personnel.

Required Skills and Competencies:

• Exceptional communication skills in English – both written and oral – with the ability to interact professionally and courteously with visitors, personnel, and stakeholders in a virtual environment.
• Demonstrated proficiency in virtual communication platforms and tools including video conferencing software such as Microsoft Teams, Zoom, or equivalent platforms.
• Experience with access control management systems, visitor management software, and remote security monitoring tools.
• Strong observational and situational awareness skills with the ability to identify and respond to potential security threats or anomalies in real time.
• Ability to manage multiple tasks, systems, and responsibilities simultaneously in a fast-paced remote environment.
• Strong organizational skills with meticulous attention to detail in maintaining accurate records, logs, and reports.
• Demonstrated ability to exercise sound judgment and follow established security protocols and procedures with minimal direct supervision.
• Knowledge of applicable laws, regulations, and best practices governing physical security, access control, and the handling of personally identifiable information (PII).
• Ability to maintain strict confidentiality and discretion when handling sensitive security information.
• Reliable high-speed internet connection and a dedicated, distraction-free remote workspace.
• Ability to obtain and maintain required security clearance.

Desired Skills and Competencies:

• Security industry certification such as Certified Protection Professional (CPP), Physical Security Professional (PSP), or equivalent.
• Familiarity with federal facility security standards and physical security requirements including those outlined by the Interagency Security Committee (ISC).
• Experience with specific access control and visitor management platforms such as Lenel, Genetec, Envoy, or equivalent systems.
• Knowledge of emergency response procedures including active threat protocols, fire safety, and medical emergency response.
• Prior military service or law enforcement experience.
• Experience supporting a 24/7 security operations environment.
• Bilingual communication skills are a plus.

Our Equal Employment Opportunity Policy:

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352