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Remote Content Writer Jobs in Carthage, NC (NOW HIRING)

Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving ... Identify gaps in onboarding, help content, and self-service resources. * Help scale support ...

Remote Content Writer information

See Carthage, NC salary details

$10

$32

$78

How much do remote content writer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for remote content writer in Carthage, NC is $32.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $36.68 per hour, depending on experience, location, and employer.

What does a remote content writer do?

As a remote content writer, you work from home to write and develop content for a website. This job is usually freelance, and you can work for multiple companies producing blogs, website copy, or social media posts. Your responsibilities focus on providing high-quality, engaging content in the form of articles, reviews, and product or service descriptions. Your duties are not just to write, but they also involve editing, proofreading, and reviewing content before it goes online. You must ensure your information is accurate and consistent with the message or theme of the website or blog.

What does a remote content writer do?

A Remote Content Writer creates written content such as articles, blog posts, web pages, and marketing materials for clients or employers while working from a location outside of a traditional office. Their main responsibilities include researching topics, writing and editing content, and ensuring that the writing meets the client's guidelines and objectives. Remote Content Writers often collaborate with editors, marketers, and other team members using digital communication tools, and they must manage their time effectively to meet deadlines. This role requires strong writing skills, attention to detail, and proficiency in using various content management systems.

What are the key skills and qualifications needed to thrive as a remote content writer, and why are they important?

To thrive as a Remote Content Writer, you need excellent writing, editing, and research skills, often supported by a degree in English, journalism, or a related field. Familiarity with content management systems (CMS) like WordPress, SEO tools such as SEMrush or Ahrefs, and basic HTML is typically required. Strong time management, adaptability, and self-motivation are essential soft skills for working independently and meeting deadlines. These competencies ensure high-quality, engaging content that meets client objectives and performs well in digital spaces.

How does a remote content writer typically collaborate with editors and other team members?

Remote content writers usually work closely with editors, project managers, and sometimes subject matter experts through digital collaboration tools like Slack, Trello, or Google Docs. Regular check-ins, feedback cycles, and clear communication channels are essential for aligning on content goals, deadlines, and brand voice. Writers should be proactive in asking questions and receptive to constructive feedback to ensure smooth workflow and high-quality deliverables. This remote structure fosters independence while still maintaining strong team connections.

What is the difference between Remote Content Writer vs Remote Copywriter?

AspectRemote Content WriterRemote Copywriter
Primary FocusCreating informative, educational, and engaging content for blogs, articles, and websitesWriting persuasive, marketing-focused copy for ads, sales pages, and promotional materials
Skills & CredentialsStrong research, SEO knowledge, good writing skillsPersuasive writing, marketing understanding, SEO skills
Work EnvironmentTypically works independently or as part of content teamsOften collaborates with marketing teams or clients
Industry UsageUsed across blogging, publishing, education, and corporate contentCommon in advertising, marketing, and branding sectors

While both roles involve writing and SEO skills, Remote Content Writers focus on creating informative content, whereas Remote Copywriters craft persuasive marketing copy. Understanding these differences helps job seekers target the right opportunities in the digital content industry.

What cities near Carthage, NC are hiring for Remote Content Writer jobs?

Cities near Carthage, NC with the most Remote Content Writer job openings:

Infographic showing various Remote Content Writer job openings in Carthage, NC as of September 2026, with employment types broken down into 66% Full Time, 19% Part Time, and 15% Contract. Highlights an 100% Remote job distribution, with an average salary of $66,577 per year, or $32 per hour.

Technical Support Specialist

Pinehurst, NC • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago


Job description

EnrollHere is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone. We partner with organizations nationwide to deliver streamlined technology and exceptional customer experiences, ensuring members can access the coverage they need with confidence. Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all.

The Technical Support Specialist is a senior member of the EnrollHere Support team, responsible for owning frontline support quality, mentoring teammates, and serving as the primary escalation point for technical and workflow-related issues. This role is ideal for someone who has hands-on Intercom experience, understands modern ticketing systems, and enjoys balancing customer-facing support with operational leadership. You'll work closely with Product, Engineering, and Operations to improve support workflows and customer experience.

Responsibilities
  • Serve as the primary escalation point for complex Tier 2-3 issues involving platform workflows, integrations, dialer tools, and account configurations.
  • Respond to high-impact agent, partner, and internal inquiries via Intercom (chat & email) with speed, clarity, and empathy.
  • Ensure SLA adherence and consistent response quality across active conversations.
  • Identify patterns in support issues and proactively recommend solutions.

Support Leadership & Enablement

  • Act as a day-to-day lead for the support function, helping unblock teammates and setting quality standards.
  • Review tickets for accuracy, tone, and technical correctness.
  • Assist with onboarding and ramping new support hires.
  • Contribute to and refine support macros, workflows, and automations in Intercom.

Technical Troubleshooting

  • Diagnose browser-based issues using developer tools, console logs, cookies, network requests, and basic HTML/CSS inspection.
  • Clearly document bugs, edge cases, and reproduction steps for Engineering.
  • Partner with Product and QA to validate fixes and communicate resolutions back to users.

Documentation & Process Improvement

  • Own and improve internal and external documentation using Notion and Intercom Articles.
  • Identify gaps in onboarding, help content, and self-service resources.
  • Help scale support operations by improving workflows, tagging, reporting, and escalation paths.
What Success Looks Like
  • Own and scale technical support operations, including escalations, workflow optimization, and Intercom efficiency.
  • Improve documentation, onboarding flows, and self-service resources to reduce repeat issues.
  • Act as a strong technical liaison between Support, QA, and Engineering to improve issue resolution and product feedback loops.

Requirements

  • 2-4 years of experience in technical support, customer support, or a similar role.
  • Strong hands-on experience with Intercom (Inbox, Articles, automations, macros).
  • Experience working in a ticket-based support environment (Intercom, Zendesk,
  • Freshdesk, Jira Service Management, etc.).
  • Comfortable troubleshooting browser-based applications using developer tools.
  • Excellent written communication and a calm, customer-first mindset.
  • Proven ability to manage multiple priorities in a fast-paced, remote environment.

Benefits

We believe in taking care of our team, which is why we offer a comprehensive benefits package that supports your health, wellness, and future:

  • Medical: 4 United Healthcare medical plans (including an HSA option)
  • Dental: 3 dental plans (Aetna and MetLife)
  • Vision: 2 Aetna vision plans
  • Wellness & Mental Health: 5 additional Medical Plus benefits, including telehealth support and an annual Talkspace subscription
  • Ancillary Coverage: 4 ancillary plans and supplemental life insurance
  • Retirement: 401(k) with a 4% match (after a 90-day exclusionary period)
  • PTO & Flexibility: Generous PTO and remote work support
  • Growth: Learning stipends and opportunities for professional development