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Remote Construction Traffic Controller Jobs in Kansas

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Remote Construction Traffic Controller information

Can you work remotely as an air traffic controller?

Air traffic controllers typically cannot work remotely because their job requires real-time monitoring of aircraft and direct communication with pilots, which must be done on-site at control towers or en-route centers. The position demands high levels of concentration, immediate decision-making, and access to specialized radar and communication equipment. Remote work is generally not permitted for this role due to safety and regulatory requirements.

Is ATC a high stress job?

Remote construction traffic controllers (ATCs) often work in high-pressure environments where quick decision-making and attention to safety are essential. The job can be stressful due to the need to coordinate traffic flow, ensure safety protocols, and respond to changing conditions, especially during peak construction hours or emergencies.

What traffic control company pays the most?

In the field of remote construction traffic control, compensation varies by company, location, and experience. Larger firms or those working on high-profile projects tend to offer higher pay, and certifications such as flagging or traffic control training can lead to increased wages. Overall, companies with specialized or hazardous site contracts often pay more to traffic controllers.

What is the difference between Remote Construction Traffic Controller vs On-site Construction Traffic Controller?

AspectRemote Construction Traffic ControllerOn-site Construction Traffic Controller
CertificationsTraffic Control Certification, OSHA safety trainingTraffic Control Certification, OSHA safety training
Work EnvironmentRemote monitoring, communication via radio and softwareOn-site, physically directing traffic and managing signage
Employer & Industry UsageConstruction companies, project management firmsConstruction sites, roadwork projects

Remote Construction Traffic Controllers oversee traffic flow remotely using communication tools, while on-site controllers physically manage traffic at the construction site. Both roles require similar certifications and safety training, but differ mainly in work environment and daily tasks.

Can air traffic controllers make 300k?

Air traffic controllers typically do not earn $300,000 annually; their salaries vary by location and experience but generally range from $100,000 to $180,000. The role requires certification, strong communication skills, and the ability to work under pressure. High salaries are more common in senior or managerial positions within the field.

What are the key skills and qualifications needed to thrive as a Remote Construction Traffic Controller, and why are they important?

To thrive as a Remote Construction Traffic Controller, you need a solid understanding of traffic management principles, road safety regulations, and typically a valid traffic controller certification. Familiarity with two-way radios, digital signage systems, and remote monitoring tools is often required. Strong communication, situational awareness, and problem-solving abilities are crucial soft skills in this role. These competencies ensure safe and efficient traffic flow, protect work crews, and minimize disruptions in dynamic construction environments.

What is a Remote Construction Traffic Controller?

A Remote Construction Traffic Controller is a professional who manages and directs the flow of vehicles and pedestrians around construction sites using remote technologies. Instead of being physically present at the site, they may use cameras, sensors, and communication systems to monitor the area and control traffic signals or barriers from a distance. This role helps enhance safety for workers and the public while minimizing disruptions. Remote controllers are often employed on large or hazardous sites where traditional, on-site traffic management may be risky or impractical. Their work ensures that construction zones remain safe and efficient.

How does a Remote Construction Traffic Controller typically coordinate with on-site teams to ensure safety and efficiency?

Remote Construction Traffic Controllers work closely with on-site personnel through real-time communication tools such as two-way radios, video feeds, and dedicated traffic management software. They monitor live traffic conditions and construction progress from a remote control center, relaying instructions and updates to on-site flaggers and supervisors. Effective collaboration is key, as they must quickly address unexpected changes or hazards, ensuring both worker and public safety. Building strong communication channels with field teams helps prevent misunderstandings and ensures that traffic flows smoothly around construction zones.
What are popular job titles related to Remote Construction Traffic Controller jobs in Kansas? For Remote Construction Traffic Controller jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Remote Construction Traffic Controller jobs in Kansas look for? The top searched job categories for Remote Construction Traffic Controller jobs in Kansas are:
What cities in Kansas are hiring for Remote Construction Traffic Controller jobs? Cities in Kansas with the most Remote Construction Traffic Controller job openings:
Remote Construction Traffic Controller jobs near you
Infographic showing various Remote Construction Traffic Controller job openings in Kansas as of June 2026, with employment types broken down into 61% Full Time, 31% Part Time, 2% Temporary, 4% Contract, and 2% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Customer Service Support Queue Coordinator

Ideatek Telcom LLC

Buhler, KS • On-site, Remote

$15.50 - $20.50/hr

Other

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Description

We're small-town techies and Kansans at heart, committed to helping our communities thrive through fast, reliable internet. We didn't start broadband to build a business-we built a business to bring broadband to Kansans. When you call us, you'll reach a real, local person who cares.

We offer an inspiring environment with meaningful work, where employees are encouraged to think creatively and deliver exceptional service.


A Day in the Life as a Customer Service Support Queue Coordinator

A Customer Service Support Queue Coordinator at IdeaTek is an organized, proactive, and detail-oriented individual dedicated to keeping our customer support running smoothly. In this role, you will act as the "air traffic controller" of our customer support team. Rather than just answering tickets in order of arrival, your primary mission is to perform initial triage, prioritize tickets based on urgency, and assign issues to the correct teams and individuals.

You will spend your day monitoring our queues. This role requires a passion for organization and critical thinking, as you will be directly responsible for protecting our Service Level Agreements (SLAs), managing aging tickets, and preventing critical customer inquiries from falling through the cracks. If you thrive in fast-paced environments, love bringing order to chaos, and take pride in maintaining an ultra-organized workspace, this role is for you.


Location

This role may be remote or hybrid with occasional travel to Buhler or Wichita as needed to meet business needs.


What You'll Do
Key responsibilities include:

  • Review all incoming tickets across multiple channels (Email, Chat, Socials, Portal, etc.) immediately upon arrival. Correctly classify tickets by issue type, product category, customer segment, and priority level. Efficiently route and assign tickets to the appropriate support tier, specialist, or department (e.g., Internet Support, Billing, Dispatch, Scheduling, Engineering).
  • Monitor overall ticket volume and distribute incoming workloads evenly among available agents to maintain balanced loads. Identify sudden spikes in specific ticket types or system bottlenecks and alert Customer Service leadership. Ensure high-value or highly urgent accounts receive immediate attention.
  • Actively track First Response Time (FRT) and Time to Resolution (TTR) metrics to ensure compliance with our SLAs. Review the backlog daily to identify tickets that have stalled or are approaching their SLA limits. Execute a "No Ticket Left Behind" policy through daily audits so zero tickets slip through the cracks or sit unanswered. Chase down updates on pending, on-hold, or unresolved tickets to keep the customer updated.
  • Spot, tag, and fast-track high-priority/high-severity issues, ensuring they are instantly escalated to leadership or specialized subject matter experts. Keep the wider support team and leadership updated on major ongoing incidents or volume trends.
  • Provide weekly and monthly reports on queue health, average ticket age, common routing errors, and bottleneck trends. Partner with the Support Operations team to continuously refine automated routing rules, macros, and trigger systems in our ticketing platform.

What We're Looking For
To be considered for this role, you'll need the following required qualifications:

  • 2+ years of experience in a customer support, helpdesk, or customer operations environment.
  • Proven experience working with enterprise-level helpdesk software (e.g., Zendesk, Zoho Desk, Freshdesk, Salesforce Service Cloud).
  • Exceptional organizational skills and the mental bandwidth to manage a high-volume queue of 100+ active tickets without losing track of details.
  • Deep understanding of support metrics such as CSAT, SLA, FRT, and ticket lifecycle stages.
  • Strong critical-thinking and problem-solving skills to rapidly diagnose the core issue of a ticket based on limited customer details.

What Will Help You Stand Out

  • Experience within a SaaS or Tech environment is a strong plus.
  • General knowledge of telecommunications services, including internet, wireless, and phone systems.

Desired Attributes
Beyond the qualifications, these attributes are what make someone a great fit for our team:

  • High attention to detail and a deep commitment to quality.
  • Strong sense of urgency and dedication to following through on all tasks.
  • Excellent communication skills, both verbal and written, with the ability to act as a bridge between customers, support agents, and technical teams.
  • Adaptability to manage shifting priorities in a dynamic, fast-paced work environment.
  • High aptitude for learning and a proactive approach to growing technical and workflow optimization skills.

Why Join IdeaTek?

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.

A few of the key ways we strive to make employees feel valued include:

  • Competitive pay + bonus potential
  • Medical, dental, vision, life, and 401k with match
  • Free coaching/counseling for employees & families
  • Free internet service (if available in your area) or internet reimbursement
  • Tuition reimbursement for personal and professional growth
  • Community engagement opportunities
  • Culture that values results, effort, and integrity

Our Core Values

  • We are Trustworthy - We build confidence through transparency, follow-through, and dependability.
  • We count on Big Thinkers - We don't just imagine the future-we create it with bold, actionable ideas.
  • We have a Resilient Spirit - We embrace challenges, bounce back from setbacks, and keep striving for more.
  • We stand on Belief - We believe everyone deserves access to technology that helps them learn, grow, and thrive.
  • We foster Connectedness - Our work goes beyond broadband-we build real connections within our team and our communities.
  • We drive Innovation - We're always looking for ways to improve and redefine what's possible.

If you're ready to make an impact and grow your career with IdeaTek, we'd love to hear from you. Apply today!

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

This employer uses E-Verify.

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