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Remote Conduit Call Center Jobs in Oregon (NOW HIRING)

Senture

Help Desk Call Center Representative

$18 - $23/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing ... This position is fully remote (work from home). Important: You must complete assessments!

Climate First Bank

Director of Customer Experience

OR · On-site +1

Build remote call center structures, staffing models, operating hours, & escalation frameworks. * Own customer support function & provide regular insights & performance reporting to executive team ...

CLEAResult

Remote Outbound Sales Specialist

OR · On-site +1

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

To join us as a Remote Outbound Specialist for Integrated Customer Services ... This isn't your typical call center job - we are an outbound contact center focused on securing ...

AmeriSave Mortgage Corp.

$130K - $150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This fully remote role will focus on data-driven optimization of our call center operations to maximize contact rates, conversion, and profitability. This is a fast-paced, high-ownership environment ...

Senture

Member Engagement Coordinator

$15/hr

  • PTO

Call center hours: Monday-Friday, 8 AM-8 PM EST; Saturday-Sunday, 9 AM-5:30 PM EST. * Competitive benefits, PTO, growth, and development opportunities. * This position is fully remote, work from home.

The Hackett Group

Consultant

Portland, OR · Remote

$21 - $26/hr

A Call Center Support Agent serves as the frontline representative of a company, managing a variety ... Remote from home work; consistent internet connection required; professional home office with ...

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All JobsConduit Call Center JobsRemote Conduit Call Center JobsRemote Conduit Call Center Jobs in Oregon

Remote Conduit Call Center information

What is the difference between Remote Conduit Call Center vs Remote Customer Service Representative?

AspectRemote Conduit Call CenterRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall center setting, often with multiple agentsHome office or remote setup, individual work
Industry UsageCustomer support, sales, technical supportCustomer support, order processing, inquiries
Common Search/ComparisonOften compared for remote customer support rolesFrequently searched as alternative customer service job

The Remote Conduit Call Center and Remote Customer Service Representative roles both involve customer support tasks, often requiring similar credentials and training. The main difference lies in the work environment: the call center role is typically in a shared facility, while the customer service representative often works remotely from home. Both roles serve similar industries and are frequently compared by job seekers seeking remote customer support opportunities.

What are popular job titles related to Remote Conduit Call Center jobs in Oregon?

For Remote Conduit Call Center jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Conduit Call Center jobs in Oregon look for?

The top searched job categories for Remote Conduit Call Center jobs in Oregon are:

Remote Conduit Call Center jobs near you

Help Desk Call Center Representative

Senture

Remote

$18 - $23/hr

Full-time

Re-posted 3 days ago

Senture rating

6.1

Company rating: 6.1 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

35th of 71 rated call and contact centers

Job description

Overview

The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing exceptional Tier 1 customer support. This role involves handling inquiries from insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies via phone, chat, and email.

This position is fully remote (work from home).

Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete.

At the end of the application, you'll see a screen titled "Digital Interview." Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.

Qualifications
  • High School Diploma or GED.
  • Ability to successfully pass a federal background investigation and drug screen.
  • Prior experience as a customer service representative including help desk and ticketing support.
  • Experience with help desk ticketing software such as ServiceNow, SolarWinds, or ZenDesk.
  • Willingness to undergo training for business acumen adoption, service desk operational processes, and information dissemination aligned with a Tier 1 service desk function.
  • Bilingual a plus

Must successfully pass preemployment criteria testing and when applicable, an internet speed test

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities
  • Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies.
  • Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT.
  • Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support.
  • Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training.
  • Provide general policy information as supplied by business owners and Tier 2 systems.
  • Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams.
  • Perform other duties and tasks as assigned.
Employment Type: FULL_TIME

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