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Remote Computer Technician Jobs in Waukee, IA (NOW HIRING)

Crawford and Company

Multi-Line Adj

Des Moines, IA · Remote

Personal computer, typing and keyboarding skills * In-depth knowledge of insurance coverage ... Travel may be required during/outside of normal business hours when necessary. #LI-JC3 #LI-Remote

All JobsComputer Technician JobsRemote Computer Technician JobsRemote Computer Technician Jobs in Waukee, IA

Remote Computer Technician information

See Waukee, IA salary details

$11

$19

$29

How much do remote computer technician jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote computer technician in Waukee, IA is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.36 per hour, depending on experience, location, and employer.

What is a Remote Computer Technician?

A Remote Computer Technician is an IT professional who diagnoses, troubleshoots, and resolves computer hardware and software issues from a remote location. They use specialized tools and software to access and repair clients' computers over the internet. This role often involves providing technical support, installing or updating software, removing malware, and assisting users with various technical problems without being physically present. Remote Computer Technicians are essential for businesses and individuals who need timely tech support without on-site visits.

What Does a Remote Computer Technician Do?

A remote computer technician handles all computer responsibilities related to hardware, software, and operating systems. As a remote computer technician, you work from home to provide support to users, troubleshoot issues, run diagnostics, and observe security features. You update software, repair any malfunctioning parts, install new programs, and complete additional IT duties. You listen to the customer’s issues and work to resolve them in a timely manner. Computer technicians are found in any industry that relies on technology and may also work on printers, terminals, and personal computers.

What are the key skills and qualifications needed to thrive as a Remote Computer Technician, and why are they important?

To thrive as a Remote Computer Technician, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically a relevant IT certification such as CompTIA A+ or equivalent experience. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is crucial for supporting users efficiently from a distance. Excellent communication, patience, and problem-solving skills help technicians effectively assist clients and explain complex issues in simple terms. These capabilities ensure timely, reliable technical support and high customer satisfaction in a remote work environment.

How does a Remote Computer Technician typically collaborate with on-site IT staff and end-users to resolve technical issues?

As a Remote Computer Technician, collaboration is often managed through a combination of remote desktop tools, ticketing systems, and regular communication channels such as email or instant messaging. Technicians work closely with on-site IT staff by providing guidance, escalating complex issues, and coordinating troubleshooting steps that require physical intervention. With end-users, clear communication is key; technicians must explain technical solutions in an accessible way and may follow up to ensure problems are fully resolved. This role requires strong interpersonal skills and adaptability, as each day may bring new challenges and team dynamics.

What is the difference between Remote Computer Technician vs Help Desk Technician?

AspectRemote Computer TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentRemote, client sites, support centersHelp desk, call centers, remote support
Industry UsageIT support, technical servicesCustomer support, IT support
Common Search IntentRemote troubleshooting, technical repairCustomer assistance, issue resolution

Remote Computer Technicians and Help Desk Technicians both provide technical support, often requiring similar certifications like CompTIA A+. The main difference lies in their work environment and scope: Remote Computer Technicians typically handle more complex issues remotely and may work directly with clients or in support centers, while Help Desk Technicians often focus on initial customer contact and troubleshooting via phone or chat. Both roles are essential in IT support and frequently searched for by those seeking technical careers or support services.

More about Remote Computer Technician jobs
What job categories do people searching Remote Computer Technician jobs in Waukee, IA look for? The top searched job categories for Remote Computer Technician jobs in Waukee, IA are:
What cities near Waukee, IA are hiring for Remote Computer Technician jobs? Cities near Waukee, IA with the most Remote Computer Technician job openings:
Remote Computer Technician jobs near you
Infographic showing various Remote Computer Technician job openings in Waukee, IA as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $41,594 per year, or $20 per hour.
Contract Virtual Care Veterinary Technician - Telemedicine

Contract Virtual Care Veterinary Technician - Telemedicine

Dutch

Des Moines, IA • Remote

$18/hr

Contractor

Posted 2 days ago

Job description

Care when it counts - from wherever you practice.
 
At Dutch, we're on a mission to make high-quality veterinary care more accessible, affordable, and supportive - for both pets and the professionals who care for them. We believe care shouldn't be limited by clinic hours or commute distance.
 
With Dutch, veterinary professionals can connect with clients for real advice, real prescriptions, and real impact - all from the comfort of home, supported by tools like our in-house EMR and digital workflows that help you focus on patient care.
 
Backed by leading investors, Dutch provides the stability and resources to support our team in delivering the highest standard of telemedicine care.
 
We're seeking experienced, Credentialed Veterinary Technicians to join our growing telehealth team. This is a flexible, remote opportunity ideal for tech-savvy, client-focused vet techs who want to make a real impact in virtual care while enjoying autonomy and convenience.
What You'll Be Doing
  • Engaging with clients: Connect with pet owners via the EMR messaging system, providing support, education, and guidance on their pets' health and well-being
  • Managing EMR tasks: Handle refill approvals, prescription requests, async case reviews, and renewals efficiently
  • Verifying and process prescriptions: Coordinate with partner pharmacies and ensure appropriate follow-up for client requests
  • Resolving pharmacy holds: Complete approvals and communicate with doctors and clients as needed
  • Supporting doctor coverage: Monitor shared veterinary admin communications and assist daily as needed
  • Collaborating cross-functionally: Provide feedback to improve processes, systems, and workflows
  • Participating in training and process improvement: Contribute to telehealth initiatives, compliance, and team development
  • Delivering top-tier client care: Provide empathetic, high-quality service while following clinical protocols and adapting to each case
  • Thriving in a fast-paced environment: Continuously learn and improve your skills to deliver excellent care
  • Growing: Opportunities to grow over time, responsibilities may expand to include more advanced clinical support and virtual care workflows
What You Bring to the Team
  • Passion for veterinary care: Driven to provide high-quality, empathetic support to pet parents
  • Strong communication skills: Confident in client education and collaborating with doctors and teammates
  • Independent and proactive: Manage priorities and tasks effectively with minimal supervision
  • Continuous learner: Eager to grow professionally and take on new challenges in telehealth
  • Tech-savvy and organized: Comfortable navigating multiple computer programs, EMRs, and telehealth platforms
  • Remote-ready: Professional home workspace with reliable internet (>100mb_down, >100mb_up, <10ms latency) and comfort sitting/standing at a computer for extended periods
  • Schedule & Availability: Must be able to maintain consistent availability during daytime Pacific Standard Time (PST) hours, including evenings and weekends. Preference will be given to candidates available Sunday through Thursday. While schedules generally remain within these timeframes, occasional adjustments may be required to meet business needs. Advance notice will be provided whenever schedule changes are necessary.
Qualifications
  • Credentialed Veterinary Technician (LVT, CVT, RVT)
  • 2-3+ years of clinical experience in small animal veterinary medicine; emergency or specialty experience is a plus
  • Comfortable using digital tools (telehealth platforms, EMRs, chat systems)
  • Empathetic, organized, and adaptable to a fast-paced, remote-first environment
This is a 1099 contractor role with the potential to transition to a W2 position based on performance.
 
You'll be supported by our Clinical Director, Vet Support team, and Customer Service team, and a streamlined platform that allows you to focus on what you do best: providing excellent care to pets and peace of mind to their people.
 
Compensation starts at $18/hour and will be determined by experience, location, and other factors.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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