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Remote Computer Technician Jobs in Waltham, MA (NOW HIRING)

ISG

Record Retrieval Call Support (26599)

Danvers, MA · Remote

$12/hr

Strong computer skills; * Effective organizational skills; * Ability to Multi-Task; * Detail-oriented; * Self-starter; * Ability to work independently in a remote setting; * Knowledgeable of basic ...

Allied Universal

Solutions Architect

Wilmington, MA · On-site +1

$80K - $90K/yr

Whether you're an installation technician, service technician, engineer, or project manager, you'll ... Associate's or Bachelor's degree in Information Technology, Engineering, Computer Science, or a ...

Qualus

Lead Field Service Technician

Westborough, MA · On-site

As a Lead Field Service Technician, where you will be responsible for testing, maintaining, and repairing a wide array of electrical equipment, including low and medium voltage circuit breakers ...

Qualus

Lead Field Service Technician

Westborough, MA · On-site +1

As a Lead Field Service Technician, where you will be responsible for testing, maintaining, and repairing a wide array of electrical equipment, including low and medium voltage circuit breakers ...

Coralogix

IT Technician

Boston, MA · On-site

$95K - $130K/yr

We are looking for a proactive and service-oriented IT Technician to join our Global IT team. The ideal candidate is passionate about delivering excellent employee support, improving IT operations ...

Tines

IT Operations Technician II

Boston, MA · Hybrid

$115K/yr

Tines is looking for an experienced IT Operations Technician to join us on a full-time basis. This Tino will be reporting into our IT Manager based in Boston, MA. What you'll be doing: * Providing ...

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Remote Computer Technician information

See Waltham, MA salary details

$13

$22

$33

How much do remote computer technician jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote computer technician in Waltham, MA is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $25.14 per hour, depending on experience, location, and employer.

What is a remote computer technician?

A Remote Computer Technician is an IT professional who diagnoses, troubleshoots, and resolves computer hardware and software issues from a remote location. They use specialized tools and software to access and repair clients' computers over the internet. This role often involves providing technical support, installing or updating software, removing malware, and assisting users with various technical problems without being physically present. Remote Computer Technicians are essential for businesses and individuals who need timely tech support without on-site visits.

What does a remote computer technician do?

A remote computer technician handles all computer responsibilities related to hardware, software, and operating systems. As a remote computer technician, you work from home to provide support to users, troubleshoot issues, run diagnostics, and observe security features. You update software, repair any malfunctioning parts, install new programs, and complete additional IT duties. You listen to the customer’s issues and work to resolve them in a timely manner. Computer technicians are found in any industry that relies on technology and may also work on printers, terminals, and personal computers.

What are the key skills and qualifications needed to thrive as a remote computer technician, and why are they important?

To thrive as a Remote Computer Technician, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically a relevant IT certification such as CompTIA A+ or equivalent experience. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is crucial for supporting users efficiently from a distance. Excellent communication, patience, and problem-solving skills help technicians effectively assist clients and explain complex issues in simple terms. These capabilities ensure timely, reliable technical support and high customer satisfaction in a remote work environment.

How does a remote computer technician typically collaborate with on-site IT staff and end-users to resolve technical issues?

As a Remote Computer Technician, collaboration is often managed through a combination of remote desktop tools, ticketing systems, and regular communication channels such as email or instant messaging. Technicians work closely with on-site IT staff by providing guidance, escalating complex issues, and coordinating troubleshooting steps that require physical intervention. With end-users, clear communication is key; technicians must explain technical solutions in an accessible way and may follow up to ensure problems are fully resolved. This role requires strong interpersonal skills and adaptability, as each day may bring new challenges and team dynamics.

What is the difference between Remote Computer Technician vs Help Desk Technician?

AspectRemote Computer TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentRemote, client sites, support centersHelp desk, call centers, remote support
Industry UsageIT support, technical servicesCustomer support, IT support
Common Search IntentRemote troubleshooting, technical repairCustomer assistance, issue resolution

Remote Computer Technicians and Help Desk Technicians both provide technical support, often requiring similar certifications like CompTIA A+. The main difference lies in their work environment and scope: Remote Computer Technicians typically handle more complex issues remotely and may work directly with clients or in support centers, while Help Desk Technicians often focus on initial customer contact and troubleshooting via phone or chat. Both roles are essential in IT support and frequently searched for by those seeking technical careers or support services.

More about Remote Computer Technician jobs

What job categories do people searching Remote Computer Technician jobs in Waltham, MA look for?

The top searched job categories for Remote Computer Technician jobs in Waltham, MA are:

What cities near Waltham, MA are hiring for Remote Computer Technician jobs?

Cities near Waltham, MA with the most Remote Computer Technician job openings:

Remote Computer Technician jobs near you
Infographic showing various Remote Computer Technician job openings in Waltham, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $46,791 per year, or $22.5 per hour.

Record Retrieval Call Support (26599)

ISG

Danvers, MA • Remote

$12/hr

Full-time

Re-posted 20 days ago

Job description

Take your career to the next level with this unique opportunity for growth and development within a dynamic national company! ISG provides national claim and litigation support to the insurance and legal communities. We help our clients achieve optimal claim outcomes. We are looking for a Record Retrieval Support to join our Medical Records team.
Job Description
As a Record Retrieval Support, your main responsibility is to assist the team with status inquiries to outstanding entities. This will consist of mostly outbound phone calls, some faxing, emailing and mailing via USPS/UPS through our mailroom.
Essential Duties and Responsibilities
Required Skills:
  • Excellent written and verbal communication;
  • Strong work ethic;
  • Strong computer skills;
  • Effective organizational skills;
  • Ability to Multi-Task;
  • Detail-oriented;
  • Self-starter;
  • Ability to work independently in a remote setting;
  • Knowledgeable of basic Microsoft Office Programs (preferred);
  • Adhere to direction provided by Team Lead;
  • Ability to adhere to multiple client protocols;
  • Entering accurate diary entries in the system for all events regarding workflow;
  • Responding to internal and external inquiries in a timely and appropriate manner;

ISG is a technology-driven company that believes superior customer service is the core of a business relationship. We are fueled by technology and powered by people. If this opportunity is a match for you, we welcome you to apply!
Job Type: Full-time
Experience:
  • Record Retrieval: 1 year (Preferred)
  • Microsoft Office: 1 year (Required)
  • Computer skills: 3 years (Required)

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