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Remote Computer Technician Jobs in Massachusetts

IQVIA

Pharmacy Quality Assurance Analyst

Boston, MA · Remote

$48K - $120K/yr

Bachelor's Degree Computer Science, a related field or equivalent experience Req * Two (2) or more ... Pharmacy technician experience * Pharmacy claims adjudication experience * Pharmacy billing ...

New

IQVIA

Pharmacy Quality Assurance Analyst

Boston, MA · Remote

$48K - $120K/yr

Bachelor's Degree Computer Science, a related field or equivalent experience Req * Two (2) or more ... Pharmacy technician experience * Pharmacy claims adjudication experience * Pharmacy billing ...

New

Coralogix

IT Technician

Boston, MA · On-site +1

$95K - $130K/yr

We are looking for a proactive and service-oriented IT Technician to join our Global IT team. The ideal candidate is passionate about delivering excellent employee support, improving IT operations ...

EnerSys

Remote - Travel Required - Up to 50% travel to customer sites, industry events, and EnerSys ... Guide and mentor Specialists, Sales Engineers, and Technicians on BESS best practices. * Partner ...

Zones

FAE- Healthcare (Boston)

Boston, MA · Remote

$100K - $120K/yr

Maintain Zones vision, values, and "Five Star" culture for success What you will bring to the team: * 3-5 years of remote Field Sales Experience selling into Healthcare accounts with a focus on Major ...

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All JobsComputer Technician JobsRemote Computer Technician JobsRemote Computer Technician Jobs in Massachusetts

Remote Computer Technician information

See Massachusetts salary details

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How much do remote computer technician jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote computer technician in Massachusetts is $22.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.48 per hour, depending on experience, location, and employer.

What is a remote computer technician?

A Remote Computer Technician is an IT professional who diagnoses, troubleshoots, and resolves computer hardware and software issues from a remote location. They use specialized tools and software to access and repair clients' computers over the internet. This role often involves providing technical support, installing or updating software, removing malware, and assisting users with various technical problems without being physically present. Remote Computer Technicians are essential for businesses and individuals who need timely tech support without on-site visits.

What does a remote computer technician do?

A remote computer technician handles all computer responsibilities related to hardware, software, and operating systems. As a remote computer technician, you work from home to provide support to users, troubleshoot issues, run diagnostics, and observe security features. You update software, repair any malfunctioning parts, install new programs, and complete additional IT duties. You listen to the customer’s issues and work to resolve them in a timely manner. Computer technicians are found in any industry that relies on technology and may also work on printers, terminals, and personal computers.

What are the key skills and qualifications needed to thrive as a remote computer technician, and why are they important?

To thrive as a Remote Computer Technician, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically a relevant IT certification such as CompTIA A+ or equivalent experience. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is crucial for supporting users efficiently from a distance. Excellent communication, patience, and problem-solving skills help technicians effectively assist clients and explain complex issues in simple terms. These capabilities ensure timely, reliable technical support and high customer satisfaction in a remote work environment.

How does a remote computer technician typically collaborate with on-site IT staff and end-users to resolve technical issues?

As a Remote Computer Technician, collaboration is often managed through a combination of remote desktop tools, ticketing systems, and regular communication channels such as email or instant messaging. Technicians work closely with on-site IT staff by providing guidance, escalating complex issues, and coordinating troubleshooting steps that require physical intervention. With end-users, clear communication is key; technicians must explain technical solutions in an accessible way and may follow up to ensure problems are fully resolved. This role requires strong interpersonal skills and adaptability, as each day may bring new challenges and team dynamics.

What is the difference between Remote Computer Technician vs Help Desk Technician?

AspectRemote Computer TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentRemote, client sites, support centersHelp desk, call centers, remote support
Industry UsageIT support, technical servicesCustomer support, IT support
Common Search IntentRemote troubleshooting, technical repairCustomer assistance, issue resolution

Remote Computer Technicians and Help Desk Technicians both provide technical support, often requiring similar certifications like CompTIA A+. The main difference lies in their work environment and scope: Remote Computer Technicians typically handle more complex issues remotely and may work directly with clients or in support centers, while Help Desk Technicians often focus on initial customer contact and troubleshooting via phone or chat. Both roles are essential in IT support and frequently searched for by those seeking technical careers or support services.

More about Remote Computer Technician jobs
What are the most commonly searched types of Computer Technician jobs in Massachusetts? The most popular types of Computer Technician jobs in Massachusetts are:
What are popular job titles related to Remote Computer Technician jobs in Massachusetts? For Remote Computer Technician jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Remote Computer Technician jobs in Massachusetts look for? The top searched job categories for Remote Computer Technician jobs in Massachusetts are:
What cities in Massachusetts are hiring for Remote Computer Technician jobs? Cities in Massachusetts with the most Remote Computer Technician job openings:
Remote Computer Technician jobs near you
Infographic showing various Remote Computer Technician job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $47,367 per year, or $22.8 per hour.

Help Desk Support Technician, Tier II (Hybrid - Scotts Valley, CA)

BCS365

Rockland, MA • On-site, Remote

$29.18 - $35.92/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Help Desk Support Technician, Tier II (Hybrid - Scotts Valley, CA)
Department: Help Desk
Employment Type: Full Time
Location: Remote
Compensation: $29.18 - $35.92 / hour
Description
Internal Title: Technical Support Analyst, Tier II
The primary responsibilities for this position are handling second level support in Managed Services team. Respond, troubleshoot, generate and update service cases for BCS365 clients. The technology includes but is not limited to enterprise Desktops Systems, Collaboration Tools, Cloud Applications, Cloud Security, AD Services and Network Components.
Key Considerations:
  • Must be authorized to work in the U.S.
  • This is a full-time, direct hire position.
  • Schedule: Monday - Friday, 10:00 AM - 7:00 PM (PT)
  • This position requires on-site support in Scotts Valley. Only candidates living within reasonable driving distance (no more than one hour) will be considered.
  • Reliable transportation required.
  • Compensation Disclaimer: The pay range listed for this position is based on market data and reflects the company's good faith estimate of what it reasonably expects to pay. Actual compensation may vary depending on geographic location, relevant experience, and other job-related factors. This range also accounts for potential growth and progression within the role. Final compensation will be determined after a successful interview process and may be discussed in more detail during later stages.

Essential Duties and Responsibilities
Responsibilities
  • Provide Information Technology Support (ITS) relating to desktop technical issues involving Microsoft's core business applications, operating systems for PC (Windows 7+), MAC (OS X) and peripherals.
  • Function as the first point of contact to the customer for all types of service requests.
  • Required to be on Phone Support when not actively working a case.
  • Process service requests as they arrive through direct customer call or other communication vehicle. This includes but not limited to:
    • Create new cases in ticketing system: Obtain and evaluate all relevant information for service issues and requests, according to procedures.
    • Self-Assign incoming cases by identifying and investigating users' questions and problems and providing immediate solutions when applicable.
    • Escalate client support cases that cannot be remedied quickly to appropriate resource following the escalation process and procedures.
  • Responsible for entering time and all work with proper updates in ticketing system as it occurs.
  • Apply technical knowledge to quickly resolve end user related opportunities such as password resets for the various applications supported.
  • Addressing email related issues (i.e., creation of distribution lists, shared mailboxes, etc.)
  • Addressing phone related issues (Apple and Android) via Intune or other MDM.
  • Administering security group permissions on files shares, SharePoint and other applications per policy.
  • Troubleshoot network connectivity, printer issues, and collaboration applications.
  • Responsible for technical break/fix support for all ITS Systems currently deployed in production.
  • Interface and maintain effective communication with business users and other ITS team members when analyzing, updating and resolving cases.
  • Responsible for administration, maintenance and second level support of back-end global ITS systems.
  • Author and maintain technical documentation on system support models, common issues and solutions, as well as self-service documentation for end users to reference in the ITS Knowledge Base.
  • Identification of opportunities for continuous improvement of systems in production.
  • Communication with customers as required: keeping them informed properly in ticketing system of incident or request progress and notifying them of impending changes base on client's SLA.
  • Maintain acceptable KPI's levels to meet expectations.
  • Collaborate with Dispatchers and Help Desk Manager to ensure requests are routed to the proper resource to be resolved quickly and efficiently.
  • Data entry may be required for new and active clients on Ticketing system.
  • Identify proactive ways to reduce the number of issues and support calls in the environment (reduction in quality, interruption or failure of an ITS service).
  • Onsite work at client locations will be required as needed.
  • Other duties as assigned.

Customer Focus
  • Demonstrate exceptional customer service skills to exceed customers' expectations and to minimize escalations by taking ownership of customer reported issues.
  • Illustrated diplomacy, tactfulness and empathy when dealing with customers.
  • Exemplified ability to defuse escalations and high-tension situations.
  • Well-developed ability to appease customers experiencing service outages and difficulties.
  • Ability to listen actively and ask clarifying questions to seek understanding.
  • Experience going above and beyond the duty to delight customers.
  • Must have a genuine drive for customer satisfaction and retention.

Decision-Making and Self-Management
  • Interface and maintain effective communication with business users and other ITS team members when analyzing, updating and resolving cases.
  • Skills in troubleshooting, solving problems and root cause analysis.
  • Excellent organizational and time management skills.
  • Capability to manage own workload while meeting team goals and business needs of the company.
  • Proven aptitude to work well in a team or independently with minimum supervision.
  • Desire and capability to work and make timely decisions in a rapidly changing and uncertain environment.

Troubleshooting
  • Ability to troubleshoot complex problems, analyze root causes and educate customers to perform troubleshooting.
  • Broad knowledge to assist customers with troubleshooting customer equipment (CPE, computers), inside wiring (IW) and using their products and services.

Competencies, Skills, and Qualifications
Required Certifications, Licenses and Experience
  • Education: Bachelor's degree in computer science or related field
  • IT Experience: 4 years minimum
  • Previous MSP experience, or experience supporting external customer base
  • Must have O365 Admin, Azure (AAD) and On-Prem AD experience
  • Familiar with Group policy and Conditional access policy (CA)
  • Experience with ServiceNow and Automate RMM
  • Advanced understanding of operating systems (Windows 10 or higher and MAC OS X), printing systems, network topology and infrastructure terminology
  • Required Certifications: One or more of the following: CompTIA or A+, Network+, Microsoft MCP, MS 900, AZ 900
  • Preferred Certifications: MS 102, AZ 104 or CCNA
  • Continually advancing your knowledge base through certification courses

Physical Requirements:
  • Physical requirements include standing or sitting for extended periods of time, bending, kneeling, twisting, and lifting up to 75 lbs.
  • Must be able to use a computer, handle IT equipment, and communicate with customers.

Perks & Benefits
  • Insurance Coverage: Health, Dental, Vision, Life/AD&D, Short-Term Disability, Long-Term Disability, Accident, Hospital Indemnity, Critical Illness
  • Paid Time Off (Vacation, Holidays, Birthday)
  • 401k Retirement Plan with Company Match
  • Flexible Spending Account, Health Savings Account
  • Peer-to-Peer Recognition
  • Learning and Development
  • Pet Insurance
  • Fun On and Off-Site Events
  • Referral Bonus Program
  • Employee Assistance Program

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