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Remote Computer Operator Jobs in West Des Moines, IA

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$13

$24

$37

How much do remote computer operator jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote computer operator in West Des Moines, IA is $24.06, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $27.07 per hour, depending on experience, location, and employer.

What does a remote computer operator do?

As a remote computer operator, you work from home to supervise and manage computer systems. Your duties may involve setting user control for devices, running computer tasks, overseeing system operations, identifying malfunctions, recording assignments completed and issues addressed, loading files onto storage media, checking for viruses, and separating and sorting program outputs. You also monitor the server and network to ensure they run properly, upgrade software, and maintain machine operations. It’s your job to communicate with the IT department through the web and provide support to network administrators who handle computer equipment issues and maintenance responsibilities.

What are the key skills and qualifications needed to thrive as a remote computer operator, and why are they important?

To thrive as a Remote Computer Operator, you need a solid understanding of computer systems, data entry, and troubleshooting, often supported by an associate degree in IT or a related field. Familiarity with remote desktop software, operating systems like Windows or Linux, and ticketing systems such as ServiceNow is typically required. Strong attention to detail, time management, and effective communication are crucial soft skills for success in this role. These competencies ensure efficient system operations, quick problem resolution, and clear collaboration with team members, which are essential for minimizing downtime and supporting business continuity.

What is the difference between Remote Computer Operator vs Data Entry Clerk?

AspectRemote Computer OperatorData Entry Clerk
Required CredentialsBasic IT knowledge, sometimes certifications in computer operationsHigh school diploma, basic computer skills
Work EnvironmentRemote, often in data centers or IT departmentsOffice or remote, primarily data input tasks
Employer & Industry UsageIT companies, data centers, government agenciesBusinesses, healthcare, finance, retail

Remote Computer Operators and Data Entry Clerks both handle data-related tasks, but Remote Computer Operators focus on managing and monitoring computer systems remotely, requiring some technical knowledge. Data Entry Clerks primarily input data into systems with minimal technical skills. While both roles can be remote, the Remote Computer Operator role often involves overseeing system performance and troubleshooting, making it more technical than data entry.

What are some common challenges faced by remote computer operators, and how can they be managed?

Remote computer operators often encounter challenges such as managing system issues without on-site support, ensuring secure and reliable remote connections, and maintaining effective communication with IT teams. To manage these, it's important to develop strong troubleshooting skills, stay updated on cybersecurity best practices, and utilize collaboration tools like chat platforms and ticketing systems to coordinate with colleagues. Regular training and establishing clear protocols for remote problem-solving can help operators stay productive and responsive.

What is a remote computer operator?

A Remote Computer Operator is a professional who monitors and manages computer systems, networks, or servers from a remote location. Their responsibilities often include running scheduled tasks, troubleshooting system issues, maintaining system logs, and ensuring the smooth operation of IT infrastructure. Remote Computer Operators typically work for businesses with 24/7 IT needs and may provide support outside regular business hours. This role requires strong technical skills, attention to detail, and the ability to respond quickly to system alerts or failures.
More about Remote Computer Operator jobs
What job categories do people searching Remote Computer Operator jobs in West Des Moines, IA look for? The top searched job categories for Remote Computer Operator jobs in West Des Moines, IA are:
What cities near West Des Moines, IA are hiring for Remote Computer Operator jobs? Cities near West Des Moines, IA with the most Remote Computer Operator job openings:
Remote Computer Operator jobs near you
Infographic showing various Remote Computer Operator job openings in West Des Moines, IA as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, and 4% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $50,048 per year, or $24.1 per hour.

Product Manager - Policy Administration

EquiTrust Financial Services

West Des Moines, IA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

About Us:

EquiTrust Life Insurance Company is a national carrier of competitive, client-friendly annuity products sold through a variety of distribution channels, including more than 20,000 independent agents and independent marketing organizations (IMOs). Since 2003, we have provided exceptional customer service to our clients by operating with integrity and passion. Our efforts are supported by a dedicated workforce who execute their responsibilities through teamwork and an entrepreneurial spirit. EquiTrust sells products nationwide and is headquartered in Chicago, Illinois, with operations in West Des Moines,

How You'll Contribute

As the Product Manager – Policy Administration, you will lead the strategy, development, and continuous improvement of the technology solutions that support our customer service experience. You'll partner across Administration, Information Technology, Sales & Marketing, Customer Experience, Training, and external vendors to deliver innovative, customer-focused solutions that improve operational efficiency and enhance the customer journey.

We're looking for a collaborative leader who is passionate about technology, continuous improvement, and creating exceptional customer experiences. The ideal candidate brings strong product management expertise, analytical thinking, and the ability to influence and lead cross-functional teams.

What You'll Do

  • Develop and execute the product roadmap for customer service technologies, ensuring alignment with business priorities.
  • Define product vision, goals, success metrics, and key performance indicators (KPIs).
  • Partner with business stakeholders, Product Owners, Business Analysts, and technical teams to translate business needs into product requirements and implementation plans.
  • Lead the evaluation, selection, implementation, and continuous enhancement of customer service technologies, including contact center, CRM, self-service, and knowledge management platforms.
  • Analyze customer feedback, platform performance, and operational data to identify opportunities for improvement.
  • Drive enhancements that improve customer experience, employee experience, workflow efficiency, automation, and self-service capabilities.
  • Support product testing, pilot programs, feature releases, and change management activities, including communications and training.
  • Build strong relationships across business and technology teams to ensure successful delivery of strategic initiatives.
  • Lead, coach, and develop a team while fostering a collaborative, inclusive, and high-performing work environment.
  • Stay informed of emerging technologies and industry trends to identify innovative solutions that support business growth.

What You'll Bring

Education

  • High school diploma or equivalent required.
  • Bachelor's degree in Business, Marketing, Information Systems, or a related field preferred.

Experience

  • Five or more years of experience in product management, business analysis, customer experience, or service operations.
  • Three or more years of people leadership or supervisory experience.
  • Experience working with customer service technologies, digital platforms, or contact center solutions is preferred.
  • Insurance or financial services experience is a plus but not required.

Knowledge, Skills, and Abilities

  • Strong product management and strategic planning skills.
  • Experience developing product roadmaps and managing priorities across multiple initiatives.
  • Ability to translate business needs into actionable product requirements.
  • Strong analytical skills with the ability to interpret data and make informed recommendations.
  • Knowledge of customer service technologies such as CRM, IVR, contact center platforms, self-service tools, automation, and workflow optimization.
  • Excellent communication and relationship-building skills with the ability to collaborate across all levels of an organization.
  • Experience supporting organizational change, training, and user adoption.
  • Strong problem-solving skills with a continuous improvement mindset.
  • Ability to balance customer needs, business objectives, and operational efficiency.
  • Commitment to fostering an inclusive, respectful, and collaborative workplace where diverse perspectives are valued.

Physical Requirements

  • Primarily sedentary work with prolonged periods of sitting and computer use.
  • Regular communication with internal and external partners.
  • Occasional standing, walking, bending, and lifting of up to 20 pounds.
  • Occasional business travel (approximately 5–10%).

Total Rewards:
In addition to base pay, eligible employees may receive an annual discretionary incentive bonus and access to a competitive benefits package including: 

  • Medical, Dental & Vision coverage:
  • 401(k) with Company Match
  • Paid time off: Vacation, Sick, Holiday, and more
  • Paid Parental Leave for both Mothers and Fathers
  • Hybrid/Remote Work Options
  • Early Friday Closure

EquiTrust is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program. Applicants have rights under federal and state employment laws. To learn more, visit EquiTrust Careers. 

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