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Remote Computer Networking Associate Degree Jobs in Cleveland, OH

Fortress SRM LLC

Service Desk Analyst I

Independence, OH · Remote

$21 - $24/hr

Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a ... Associate degree plus 1 year of relevant professional experience * 2 years of relevant professional ...

Sbdinc

Senior Project Engineer, CAD

Valley City, OH · Remote

$90K - $144K/yr

... a remote employee. You'llget to: * Bachelor's degree, majoring in Mechanical Engineering and ... Strong parametric 3D CAD skills: CATIA (V5-6 and/or 3DEXPERIENCE) preferred in the areas of Part ...

Flexjet

DevOps Platform Engineering Manager

Cleveland, OH · On-site +1

$51.25 - $70/hr

Interact with vendors and partners of your systems as needed Ability to be flexible with the schedule and work extra hours as needed EDUCATION & EXPERIENCE Bachelors Degree in Computer Networking or ...

Flexjet

DevOps Platform Engineering Manager

Cleveland, OH · On-site +1

$51.25 - $70/hr

... Bachelor's Degree in Computer Networking or related field; or equivalent combination of education and experience · 5+ years of hands on experience working with AWS and/or Azure · 5+ years ...

AnywhereWorks

Client Experience Associate

Cleveland, OH · Remote

$16/hr

You will work from your computer for the duration of your shift and regularly work 40 hours per ... The word "Remote" itself can conjure up ideas of loneliness and being disconnected from your ...

Huntington

Collateral Analyst Sr

Cleveland, OH · On-site +1

$27.40 - $54.33/hr

Associate's Degree or equivalent in Accounting, Finance or other related fields Preferred ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Nexera

Entry Level Remote Sales Role

Cleveland, OH · Remote

$1.5K - $5.3K/wk

Present and explain coverage options from our network of 60-plus carriers * Follow up consistently ... Weekly pay on every closed sale Degrees and backgrounds that perform well here No specific degree ...

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All JobsComputer Networking Associate Degree JobsRemote Computer Networking Associate Degree JobsRemote Computer Networking Associate Degree Jobs in Cleveland, OH

Remote Computer Networking Associate Degree information

See Cleveland, OH salary details

$37.3K

$64.8K

$117.3K

How much do remote computer networking associate degree jobs pay per year?

As of Aug 18, 2026, the average yearly pay for remote computer networking associate degree in Cleveland, OH is $64,786.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $75,200.00 per year, depending on experience, location, and employer.

What is the difference between Remote Computer Networking Associate Degree vs Remote Network Technician?

AspectRemote Computer Networking Associate DegreeRemote Network Technician
CredentialsAssociate degree in computer networking or related fieldRelevant certifications (e.g., CompTIA Network+), some technical training
Work EnvironmentEducational institutions, training programs, or entry-level IT rolesRemote troubleshooting, network setup, and maintenance for clients or companies
Industry UsageEducational pathways, entry-level IT jobs, or further certificationsActive role in network support, diagnostics, and implementation

The Remote Computer Networking Associate Degree provides foundational knowledge and credentials for entry-level networking roles, often serving as a stepping stone. In contrast, a Remote Network Technician focuses on hands-on troubleshooting and network support, typically requiring relevant certifications. Both roles are essential in the IT industry but differ mainly in their focus—education versus practical application.

What can I do with a remote computer networking associate degree?

A remote computer networking associate degree prepares individuals for roles such as network technician, help desk support, or network administrator. These positions involve managing, troubleshooting, and maintaining computer networks, often requiring knowledge of networking protocols, hardware, and tools like Cisco or Cisco certifications. Many of these jobs offer flexible schedules and can be performed remotely with strong technical skills and problem-solving abilities.

What are popular job titles related to Remote Computer Networking Associate Degree jobs in Cleveland, OH?

For Remote Computer Networking Associate Degree jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Remote Computer Networking Associate Degree jobs in Cleveland, OH look for?

The top searched job categories for Remote Computer Networking Associate Degree jobs in Cleveland, OH are:

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Cities near Cleveland, OH with the most Remote Computer Networking Associate Degree job openings:

Remote Computer Networking Associate Degree jobs near you

Service Desk Analyst I

Fortress SRM LLC

Independence, OH • Remote

$21 - $24/hr

Full-time

Posted 18 days ago

Job description


Position Overview

The Service Desk Analyst is responsible for providing high-quality, reactive technical support to managed services customers. This role serves as the first point of contact for inbound service requests and incidents, delivering timely troubleshooting, resolution, and escalation in accordance with established service desk procedures. The Service Desk Analyst operates in a 24×7×365 environment on a rotating schedule to support continuous operations.

Key Responsibilities

  • Deliver exceptional customer service and technical support via inbound phone calls, tickets, and remote sessions.

  • Diagnose, troubleshoot, and resolve end-user issues related to:

    • Windows domains and workgroups

    • Windows networking (mapped drives, shared folders, printers)

    • Active Directory user account creation, modification, and access management

    • Microsoft Exchange (on-premises and hosted), Microsoft 365, and Google Workspace

    • Microsoft Office applications

    • Windows and macOS operating systems

    • Third-party applications, coordinating with vendor support as needed

  • Provide remote support to managed services customers using remote monitoring and management (RMM) tools.

  • Accurately document all work performed, including time entries, troubleshooting steps, and resolution details.

  • Maintain clear and consistent written and verbal communication with customers regarding ticket status and resolution progress.

  • Ensure all tickets include complete and accurate information, including:

    • Problem description

    • Resolution steps

    • End user details

    • Initiation and completion times

    • Customer satisfaction confirmation

  • Adhere to defined escalation procedures and collaborate with senior technicians and engineering teams when appropriate.

  • Support service desk operational metrics, service level objectives (SLOs), and quality standards.

Required Experience & Skills

  • Strong customer service mindset with the ability to communicate technical concepts clearly and professionally.

  • Ability to work independently while also collaborating effectively within a team environment.

  • Comfortable operating in a fast-paced, high-volume service desk environment.

  • Demonstrated problem-solving, analytical, and decision-making skills.

  • Excellent organizational skills with the ability to manage multiple tasks concurrently.

  • Dependable, punctual, and able to work assigned shifts in a rotating 24×7 schedule.

Education & Certifications

Required (one of the following):

  • Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or a related field

  • Associate degree plus 1 year of relevant professional experience

  • 2 years of relevant professional experience in a service desk or technical support role

Preferred:

  • CompTIA A+ (Must obtain within 6 months of employment)

  • Microsoft certifications (Windows 10/11, Microsoft 365)

  • Active Directory administration experience

Work Schedule

  • Rotating shifts supporting 24 hours a day, 7 days a week operations

  • Specific hours determined based on service desk staffing needs

Physical & Environmental Requirements

  • Frequent sitting with occasional walking and light lifting

  • Ability to grasp, reach, speak clearly, and listen attentively

  • Rare stooping or crouching

  • Visual acuity sufficient for computer-based work

  • Mental requirements include general intelligence, coordination, attention to detail, and verbal and numerical reasoning

  • Work is performed in a temperature-controlled, professional office or approved remote-work environment

  • Regular attendance and punctuality are essential functions of this role