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Remote Computer Networking Associate Degree Jobs in North Carolina

Unisys

Sr Service Desk Agent

Concord, NC · On-site +1

Associate's degree, professional certification(s), or license; 5+ years of related experience ... and voice network concepts Preferred: ITIL Foundations Certification Microsoft Desktop ...

Huntington

Workday Platform Security Engineer

Charlotte, NC · On-site +1

$70K - $140K/yr

Associate's Degree or 4+ additional years of equivalent experience. * 6+ years of experience in ... Remote Our Approach to Office Workplace Type Certain positions outside our branch network may be ...

Victory Capital

Associate Director

Charlotte, NC · On-site +1

$85K - $100K/yr

Associate Director, Internal Sales Charlotte, NC Open to Remote About WestEnd Advisors: Founded in ... S. equities, international equities, fixed income, and real assets - and we serve a broad network ...

National Vision

Remote Optometrist

Charlotte, NC · On-site +1

North Carolina Primary Vision Care Associates is looking for optometrists to join its rapidly ... Qualifications Doctor of Optometry Degree (OD) from an Accredited School of Optometry State ...

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Remote Computer Networking Associate Degree information

What is the difference between Remote Computer Networking Associate Degree vs Remote Network Technician?

AspectRemote Computer Networking Associate DegreeRemote Network Technician
CredentialsAssociate degree in computer networking or related fieldRelevant certifications (e.g., CompTIA Network+), some technical training
Work EnvironmentEducational institutions, training programs, or entry-level IT rolesRemote troubleshooting, network setup, and maintenance for clients or companies
Industry UsageEducational pathways, entry-level IT jobs, or further certificationsActive role in network support, diagnostics, and implementation

The Remote Computer Networking Associate Degree provides foundational knowledge and credentials for entry-level networking roles, often serving as a stepping stone. In contrast, a Remote Network Technician focuses on hands-on troubleshooting and network support, typically requiring relevant certifications. Both roles are essential in the IT industry but differ mainly in their focus—education versus practical application.

What can I do with a remote computer networking associate degree?

A remote computer networking associate degree prepares individuals for roles such as network technician, help desk support, or network administrator. These positions involve managing, troubleshooting, and maintaining computer networks, often requiring knowledge of networking protocols, hardware, and tools like Cisco or Cisco certifications. Many of these jobs offer flexible schedules and can be performed remotely with strong technical skills and problem-solving abilities.

What are popular job titles related to Remote Computer Networking Associate Degree jobs in North Carolina?

For Remote Computer Networking Associate Degree jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Remote Computer Networking Associate Degree jobs in North Carolina look for?

The top searched job categories for Remote Computer Networking Associate Degree jobs in North Carolina are:

What cities in North Carolina are hiring for Remote Computer Networking Associate Degree jobs?

Cities in North Carolina with the most Remote Computer Networking Associate Degree job openings:

Remote Computer Networking Associate Degree jobs near you

Sr Service Desk Agent

Unisys

Concord, NC • On-site, Remote

Full-time

Re-posted 3 hours ago

Unisys rating

5.1

Company rating: 5.1 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

212th of 224 rated it services

Job description

What success looks like in this role:

2nd Level telephone contact support.

Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.

Must be logged into the call system so that HHO's can be received

Ability to resolve problems with or without remote tools

Consistently achieve First Contact Resolution performance metric

Accurately document calls and cases

Aware of customer's time restraints and work within those time limits

Keep customer aware of resolution steps - if ticket needs to be dispatched

Follow up Service Centre cases and requests to completion

Provide clients with problem reference numbers and request numbers

Enter all troubleshooting/resolution steps into the ticket - this information will be used for the 321 team to drive tickets to a lower level

All tickets are to be touched on a "first in first out basis", calling the customer on a daily basis

Escalate tickets as needed if on-site support is required

Resolve a minimum of 12 tickets per day (1.5 tickets per hour worked)

Understanding of SLA requirements for the client

Assist in cross training and communicate quick fixes

Manage time and workload to meet predetermined service levels

Maintain data accuracy in Service Centre through contact validation

Understand the various media sources that interface with the Service Desk

Champion, implement or support change

Identify process efficiencies within the Service Centre and to take corrective action to implement change

Discover and document process and procedures which need to be published to the team or on the Knowledgebase

Provide 1 knowledge script per week on commonly seen tickets

Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc.)

You will be successful in this role if you have:

Associate's degree, professional certification(s), or license; 5+ years of related experience.

Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level

12 months - 2 years IT Service Desk experience

2-year previous experience providing Level 1 support for MS Office, MS Exchange and MS windows networks

Working knowledge of data and voice network concepts

Preferred:

ITIL Foundations Certification

Microsoft Desktop Administration certification

Analytical and diagnostic skills

#LI-JV1

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.

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