Remote Cloud Support Jobs in Portland, OR (NOW HIRING)

Let’s do great things, together!

About Moda
Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together.

Position Summary
This is a FT hybrid position based in Portland, Oregon. The Senior Cloud & Infrastructure Administrator is responsible for the administration and day-to-day operational support of Moda’s hybrid infrastructure services spanning network connectivity, enterprise voice/telecommunications (UCaaS), and data center and operations platforms. This role helps ensure secure, reliable, and resilient services across on premises data centers/colocation environments and cloud-connected infrastructure, with responsibility for operational readiness, monitoring, incident response, and disaster recovery support. The role includes minor emphasis on data center and remote facilities power/space management (capacity planning coordination, vendor/colocation engagement, and readiness of power/cooling dependencies) as part of maintaining uptime for mission-critical systems.

Pay Range
$93,829.88 - $121,982.98 annually (depending on experience)
*This role may be classified as hourly (non-exempt) depending on the applicant's location. Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.

Please fill out an application on our company page, linked below, to be considered for this position.

https://j.brt.mv/jb.do?reqGK=27770304&refresh=true

Benefits:

• Medical, Dental, Vision, Pharmacy, Life, & Disability
• 401K- Matching
• FSA
• Employee Assistance Program
• PTO and Company Paid Holidays

Required Skills, Experience & Education:

1. Bachelor’s Degree or equivalent experience specializing in Computer Science, Engineering, or related field.
2. 5–8 years of experience in a role supporting enterprise infrastructure/network systems in a medium to large enterprise environment.
3. Strong understanding of networking, Windows server environments and infrastructure fundamentals; able to diagnose performance and reliability issues using appropriate tools and methods.
4. Experience with enterprise platforms such as Microsoft Admin Center, Teams, Exchange, SharePoint, Active Directory/LDAP/Azure Entra ID, firewalls, file systems, networks (Juniper), VPN, virtualization (Nutanix and VMware), and remote access (Citrix) as applicable to infrastructure operations.
5. Demonstrated ability to solve problems quickly, automate processes, and work effectively under pressure with frequent interruptions and shifting priorities.
6. Working knowledge of data center operational practices, including coordination with power/cooling/space constraints and vendor/colocation processes.
7. Working knowledge of enterprise voice/telecommunications/UCaaS systems and the operational practices required to sustain reliable service across multiple sites.
8. Strong verbal, written, and interpersonal communication skills; able to document clearly and coordinate across teams and vendors.
9. Maintain confidentiality and project a professional business image. Ability to come in to work on time and daily (whether in person or hybrid).
10. Ability to travel infrequently as needed.
11. Ability to lift 20 lbs.

Primary Functions:

1. Implement and troubleshoot network and infrastructure architectures including LAN/WAN connectivity, secure remote access, and connections between on-premises environments and cloud services. 
2. Support hybrid infrastructure operations by partnering with architecture, engineering, and administration teams to implement and sustain secure connectivity patterns. 
3. Independently analyze and improve Windows server and infrastructure operating environments to surpass service level expectations and improve reliability and performance. 
4. Use monitoring and observability tools to isolate weaknesses, analyze trends, and provide actionable metrics for internal teams and leadership. 
5. Maintain accurate technical documentation for infrastructure and network configurations and improve procedures to meet or exceed audit requirements. 
6. Plan and execute infrastructure maintenance activities including patching, upgrades, and lifecycle updates. 
7. Develop and maintain automation to reduce manual effort and improve operational consistency through scripting tools. 
8. Support enterprise backup, monitoring, and storage operational readiness by coordinating with platform owners. 
9. Administer and support enterprise telecommunications and voice services, including UCaaS integrations and Microsoft Teams. 
10. Partner with business and IT stakeholders to gather requirements and support delivery of improvements and upgrades. 
11. Participate in the evaluation of telecommunications and voice platforms and vendor solutions. 
12. Implement cabling infrastructure supporting primary, secondary, remote, and data center facilities. 
13. Provide hands-on administration support for data center and colocation environments. 
14. Coordinate and maintain awareness of data center operational dependencies including power, cooling, space, physical access, and maintenance windows. 
15. Assist with capacity and resiliency planning for critical infrastructure. 
16. Provide senior-level technical guidance and mentorship to peers and junior staff. 
17. Participate in a 24x7 on-call rotation and respond to critical incidents as required. 
18. Coordinate with external vendors for implementation and support activities. 
19. Adhere to all safety and security directives and promote ideas that enhance operational effectiveness and security. 
20. Perform other duties as assigned. 

Working Conditions:

• Office environment with extensive close PC and keyboard use, constant sitting, and frequent phone communication. Must be able to navigate multiple computer screens. A reliable, high-speed, hard-wired internet connection required to support remote or hybrid work. Must be comfortable being on camera for virtual training and meetings. Work in excess of standard workweek, including evenings and occasional weekends, to meet business need. Available for on-call and critical response team work as needed.

• Internally with all departments, including Senior Executives. Externally with vendors.

Together, we can be more. We can be better.
 ​​​​​​
Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training. 
For more information regarding accommodations, please direct your questions to Kristy Nehler & Danielle Baker via our humanresources@modahealth.com email.