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Remote Cloud Support Jobs in Kansas (NOW HIRING)

Burjline Builders

$16.25 - $21.25/hr

Key Responsibilities Administrative Support * Manage calendars, schedule appointments, and ... Manage cloud-based collaboration tools (Google Workspace, Microsoft 365, Slack) * Troubleshoot ...

Burjline Builders

$17 - $38/hr

You will be responsible for providing comprehensive support to our team, contributing directly to ... Familiarity with cloud services and online collaboration tools (e.g., Google Drive, Slack). * A ...

MCI Careers

Remote Call Center Representative

Kansas, KS · Remote

$7.25 - $14/hr

... cloud technology solutions across a wide range of industries, including healthcare, retail ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

New

HungerRush

Manager, Technical Support

Overland Park, KS · On-site +1

HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive ... Has experience working in a remote environment. * Experience in Point-of-Sale hardware and software ...

Archera

Archera's unique cloud rate products enable teams to maximize savings, hedge against usage changes ... This is a fully remote role based in the United States, with East Coast candidates preferred. Key ...

Archera

Archera's unique cloud rate products enable teams to maximize savings, hedge against usage changes ... This is a fully remote role based in the United States Key Responsibilities * Own the post-sales ...

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Remote Cloud Support information

What is a remote cloud support?

A Remote Cloud Support job involves assisting customers or clients with issues related to cloud-based services and infrastructure, all while working from a remote location. Professionals in this role troubleshoot technical problems, provide guidance on cloud tools, and help manage cloud resources such as servers, storage, and applications. They often interact with customers via email, chat, or phone, and may also work with various cloud platforms like AWS, Azure, or Google Cloud. Strong communication and problem-solving skills are essential, along with a solid understanding of cloud technologies.

What are the key skills and qualifications needed to thrive as a remote cloud support?

To thrive as a Remote Cloud Support specialist, you need a solid understanding of cloud computing platforms (such as AWS, Azure, or Google Cloud), networking, troubleshooting, and often a degree in computer science or a related field. Familiarity with cloud management tools, ticketing systems, and relevant certifications like AWS Certified Solutions Architect or CompTIA Cloud+ is typically required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and maintain strong relationships. These skills ensure effective resolution of technical challenges, high customer satisfaction, and reliable cloud service delivery in a remote work environment.

What are some common challenges faced by remote cloud support, and how can they be managed?

Remote Cloud Support professionals often encounter challenges such as troubleshooting complex cloud infrastructure issues without direct, on-site access and collaborating across time zones with global teams. To manage these, strong communication skills and proficiency with remote diagnostic tools are essential. Staying updated with evolving cloud technologies and practicing proactive problem-solving can also help in addressing technical issues efficiently. Building good relationships with both clients and internal teams ensures smoother collaboration and more effective support.

What is the difference between Remote Cloud Support vs Remote Cloud Engineer?

AspectRemote Cloud SupportRemote Cloud Engineer
CertificationsCloud certifications (e.g., AWS, Azure) often preferredSimilar certifications, with additional focus on architecture and development
Work EnvironmentCustomer support, troubleshooting, and issue resolutionDesigning, deploying, and maintaining cloud infrastructure
Employer & Industry UsageIT service providers, cloud service companiesTech companies, cloud service providers, enterprise IT teams
Search & Comparison IntentUnderstanding support roles in cloud servicesExploring cloud infrastructure development and deployment

Remote Cloud Support focuses on assisting clients with troubleshooting and resolving cloud-related issues, often in a customer support capacity. Remote Cloud Engineers design, implement, and maintain cloud infrastructure, requiring more technical expertise. While both roles involve cloud platforms and certifications, their core responsibilities and work environments differ significantly.

What are popular job titles related to Remote Cloud Support jobs in Kansas?

For Remote Cloud Support jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Remote Cloud Support jobs in Kansas look for?

The top searched job categories for Remote Cloud Support jobs in Kansas are:

What cities in Kansas are hiring for Remote Cloud Support jobs?

Cities in Kansas with the most Remote Cloud Support job openings:

Remote Cloud Support jobs near you
Infographic showing various Remote Cloud Support job openings in Kansas as of August 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% Remote job distribution.

AWS Cloud Engineer - Platform Operations

Canada, KY • Remote

Miratech
See more jobs at Miratechexternal

Full-time

Medical

Re-posted 8 days ago

Job description

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

Miratech is looking for an experienced AWS Cloud Engineer - Platform Operations to support and optimize AWS infrastructure powering Amazon Connect and enterprise cloud platforms. This role combines AWS Cloud Operations, Site Reliability Engineering (SRE), Infrastructure Automation, and Observability to deliver highly available, secure, and scalable cloud solutions. The ideal candidate will have strong experience with AWS services, Terraform, Infrastructure as Code, cloud automation, production support, and observability across enterprise environments.

Responsibilities

  • Support and enhance AWS infrastructure for Amazon Connect and related platform services.
  • Manage Infrastructure as Code (IaC) using Terraform and automate operational tasks using Python and AWS CLI.
  • Improve platform reliability by supporting incident response, RCA, disaster recovery, and production readiness activities.
  • Build self-healing automation and operational runbooks to reduce manual effort.
  • Develop dashboards, alerts, and monitoring solutions using CloudWatch, Dynatrace, Splunk, Grafana, and OpenTelemetry.
  • Support CI/CD pipelines, cloud deployments, and release management activities.
  • Collaborate with engineering and operations teams to improve cloud scalability, security, and operational excellence.
Qualifications
  • 5+ years of experience in AWS Cloud Operations, Platform Engineering, or Site Reliability Engineering (SRE).
  • Strong hands-on experience with AWS services including Lambda, CloudWatch, IAM, VPC, Route 53, S3, SNS, SQS, EventBridge, and DynamoDB.
  • Strong experience with Terraform and Infrastructure as Code (IaC).
  • Experience with Python, AWS CLI, PowerShell, or similar automation tools.
  • Experience with GitHub, GitHub Actions, Jenkins, and CI/CD pipelines.
  • Hands-on experience with observability tools such as Dynatrace, Splunk, CloudWatch, Grafana, or OpenTelemetry.
  • Experience supporting production environments, incident management, change management, and release management.
  • Strong communication and stakeholder management skills.

Nice To Have

  • AWS Certification (Solutions Architect, DevOps Engineer, or equivalent).
  • Experience with Amazon Connect, NICE CXone, Genesys Cloud, or other CCaaS platforms.
  • Experience with ServiceNow and automated remediation solutions.
  • Understanding of High Availability, Disaster Recovery, and operational resiliency.

We offer:

  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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