Remote Cloud Support Jobs in Alberta (NOW HIRING)

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

*Please note that if this job is still posted up, we are still hiring! We are looking to fill multiple roles so even if this job seems to be up for a while, it's because we're continuously hiring for brand new teams. We understand that in this job market, it feels like if you don't submit an application right away, then you won't be considered, but that's not the case here. We truly welcome you to apply anyways, and we commit to a human reviewing and processing your application as soon as we can.

We are currently seeking a Systems Engineer, Production to join our Platform Team. This role is available to candidates across Canada. If you are local to one of our hubs (Burnaby, Calgary, or Toronto) you will be expected to be in office minimum twice per week on one of our Anchor Days.

The Systems Engineering team at Clio builds and operates the systems that power all of our cloud-based products and services. We design, automate, and maintain the infrastructure that enables our global teams to deliver reliable, secure, and scalable solutions to thousands of customers every day. Our mission is to make deploying and operating software effortless and safe. We focus on automation, observability, and reliability, ensuring every engineering team at Clio can move faster and with confidence. You'll be part of a globally distributed team, collaborating closely with engineers in North America and Europe, driving technical excellence across Clio's production environments.

You're an experienced platform engineer who thrives on building infrastructure that just works - scalable, secure, and self-healing. When you're solving problems, you're just as comfortable writing code as you are digging into cloud architecture. You communicate clearly, enjoy mentoring others, and bring both curiosity and calm to complex challenges.

• Design, build, and maintain the AWS infrastructure supporting Clio's production environments.

• Implement and evolve Infrastructure-as-Code using Terraform, ensuring reproducibility and compliance.

• Collaborate with developers to improve CI/CD pipelines, deployment strategies, and overall developer experience.

• Enhance observability and reliability, refining alerting, monitoring, and incident response.

• Collaborate on cloud optimization projects, improving performance, cost efficiency, and security posture.

• Mentor and guide team members, fostering a culture of technical excellence and continuous learning.

• Partner with Security, MLOps, and Product Engineering teams to deliver scalable, resilient, and compliant systems.

• Define agentic patterns to inflect the way we build, deploy, and observe cloud infrastructure.

• Experience designing, deploying, and operating AWS infrastructure and managed services (like RDS, EKS, Lambda) at scale.

• Expertise with Terraform and infrastructure automation.

• Strong coding foundation, beyond scripting, with experience in application development or designing and building robust automation frameworks and tooling

• Experience in container orchestration and cluster management.

• Experience with CI/CD systems such as Buildkite, GitHub Actions, etc.

• Experience with relational or non-relational datastores in a production environment.

• Familiarity with observability platforms (Datadog, Prometheus, Grafana, etc.).

• Familiarity with Linux systems administration, networking, and troubleshooting.

• Excellent communication and documentation abilities, with a focus on knowledge sharing and team collaboration.

• Growth mindset when it comes to process improvement and new technologies, especially AI.

• Experience with Kubernetes (EKS) on AWS in production environments.

• Expertise with best practices for managing and securing cloud environments at scale.

• Prior experience leveraging AI to accelerate yourself and your team through generating code and debugging infrastructure issues.

• Prior experience in platform engineering or developer productivity teams.

• Prior experience working with software teams building and shipping applications to the cloud.

• Hands-on experience managing and scaling distributed data stores (e.g., MySQL/Aurora) at scale, including troubleshooting database bottlenecks and implementing robust backup and disaster recovery strategies.

This is for a net new role.

#LI-Remote

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated todiversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture atclio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.