Cranston, RI · Remote
$17.50/hr
Remote Rhode Island Hourly Rate: $17.50 What Will Your Job Look Like? The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will ...
Cranston, RI · Remote
$17.50/hr
Remote Rhode Island Hourly Rate: $17.50 What Will Your Job Look Like? The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will ...
$28.2K - $34.3K
5% of jobs
$34.3K - $40.4K
14% of jobs
$42.4K is the 25th percentile. Wages below this are outliers.
$40.4K - $46.5K
18% of jobs
The median wage is $50.8K / yr.
$46.5K - $52.6K
18% of jobs
$52.6K - $58.7K
15% of jobs
$61K is the 75th percentile. Wages above this are outliers.
$58.7K - $64.8K
13% of jobs
$64.8K - $70.9K
7% of jobs
$70.9K - $77.1K
3% of jobs
$77.1K - $83.2K
3% of jobs
$83.2K - $89.3K
2% of jobs
$89.3K - $95.4K
1% of jobs
$28.2K
$55.8K
$95.4K
A Remote Client Relations job involves managing and maintaining relationships with clients while working remotely. Responsibilities typically include responding to customer inquiries, addressing concerns, providing support, and ensuring client satisfaction. Strong communication skills, problem-solving abilities, and responsiveness are essential for success in this role. It often requires using digital tools such as email, chat, and video conferencing to interact with clients effectively.
In a Remote Client Relations role, your daily tasks often include responding to client inquiries via email, phone, or chat, addressing any concerns, and ensuring clients are satisfied with the company's services or products. You may also assist with onboarding new clients, coordinate with internal teams to resolve issues, and update client records in CRM systems. Regular meetings or check-ins with clients to review accounts and gather feedback are common as well. This dynamic role requires balancing multiple client needs, prioritizing urgent requests, and maintaining clear, professional communication at all times.
To thrive as a Remote Client Relations professional, you need strong interpersonal communication, problem-solving abilities, and experience in customer service or account management, often backed by a relevant degree. Familiarity with CRM software, collaboration tools like Slack or Zoom, and ticketing systems is typically required. Exceptional organizational skills, empathy, and proactive responsiveness distinguish top performers in this role. These competencies are vital for building lasting client relationships, resolving issues efficiently, and contributing to overall client satisfaction in a remote work environment.
The most popular types of Client Relations jobs in Pawtucket, RI are:
For Remote Client Relations jobs in Pawtucket, RI, the most frequently searched job titles are:
The top searched job categories for Remote Client Relations jobs in Pawtucket, RI are:
Cities near Pawtucket, RI with the most Remote Client Relations job openings:
$17.50/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 29 days ago
At MTM Health, it's more than just a ride-it's personal. We believe every passenger deserves personalized attention and exceptional care, and we're looking for passionate, driven individuals to help us deliver on that promise.
As part of our growing team, your work will have a direct impact on the communities we serve, helping to remove barriers to care and improve lives. Our culture is built on innovation, collaboration, and growth, giving you the opportunity to shape the future of our industry.
Why MTM Health?
Make a meaningful difference every day.
Join a team that values your ideas and contributions.
Be part of a company that exceeds NCQA standards for customer service.
Enjoy a supportive environment with multilingual services available 24/7, 365 days a year.
If you're ready to transform lives and grow your career, apply today and join us as we break down community barriers-together!
Position Title: Customer Care Representative
Location: Remote Rhode Island
Hourly Rate: $17.50
What Will Your Job Look Like?
The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative's skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities.Expect to handle 60 - 80 calls a day and higher volumes on Mondays.
All you need for the Customer Care Representative role is:
Must currently reside in Rhode Island
1 year of Call Center experience
6 months Customer Service experience
Basic typing/computer experience with excellent navigational skills
High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi "air cards" is prohibited
A quiet space within the home free of distractions including caretaking of any kind
Your Potential. Our Mission.
At MTM Health, you're not just part of a team-you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.
We don't talk about a better workplace - we make it happen.
Benefits without Barriers
To show appreciation for our staff's hard work and dedication, MTM Health offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.
Health, Dental and Vision Insurance
Life and Disability Insurance
401(k) Retirement Plan with Company Match
FSA and HSA Savings Plans
Wellness Program with Incentives
Voluntary & Ancillary Plans
Additional Perks
Pay on Demand
Paid Time Off and Holiday Pay
Birthday Holiday
Maternity/Paternity Leave
Continuing Education Reimbursement Program
MTM Perks Discount Program
Career Development Programs
MTM Health is Proud to be an Equal Opportunity Employer
MTM Health is an equal opportunity employer who welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristic protected by applicable law.
Sourced by ZipRecruiter
Outpatient health care
1,001 - 5,000 Employees
St. Louis, MO, US