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Remote Client Relations Jobs in Madison, WI (NOW HIRING)

Afni, Inc.

Remote Customer Service Representative

Madison, WI · On-site +1

$16.25 - $22/hr

What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) * 25Mbps Download/10Mbps Upload * Ping Rate - Less than 100 ms * A ...

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Remote Client Relations information

See Madison, WI salary details

$29.2K

$57.8K

$98.7K

How much do remote client relations jobs pay per year?

As of Sep 10, 2026, the average yearly pay for remote client relations in Madison, WI is $57,821.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,800.00 and $65,500.00 per year, depending on experience, location, and employer.

What is a remote client relations?

A Remote Client Relations job involves managing and maintaining relationships with clients while working remotely. Responsibilities typically include responding to customer inquiries, addressing concerns, providing support, and ensuring client satisfaction. Strong communication skills, problem-solving abilities, and responsiveness are essential for success in this role. It often requires using digital tools such as email, chat, and video conferencing to interact with clients effectively.

What are the typical daily tasks for someone working in remote client relations?

In a Remote Client Relations role, your daily tasks often include responding to client inquiries via email, phone, or chat, addressing any concerns, and ensuring clients are satisfied with the company's services or products. You may also assist with onboarding new clients, coordinate with internal teams to resolve issues, and update client records in CRM systems. Regular meetings or check-ins with clients to review accounts and gather feedback are common as well. This dynamic role requires balancing multiple client needs, prioritizing urgent requests, and maintaining clear, professional communication at all times.

What are the key skills and qualifications needed to thrive in remote client relations?

To thrive as a Remote Client Relations professional, you need strong interpersonal communication, problem-solving abilities, and experience in customer service or account management, often backed by a relevant degree. Familiarity with CRM software, collaboration tools like Slack or Zoom, and ticketing systems is typically required. Exceptional organizational skills, empathy, and proactive responsiveness distinguish top performers in this role. These competencies are vital for building lasting client relationships, resolving issues efficiently, and contributing to overall client satisfaction in a remote work environment.

What are the most commonly searched types of Client Relations jobs in Madison, WI?

The most popular types of Client Relations jobs in Madison, WI are:

What are popular job titles related to Remote Client Relations jobs in Madison, WI?

For Remote Client Relations jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Remote Client Relations jobs in Madison, WI look for?

The top searched job categories for Remote Client Relations jobs in Madison, WI are:

What cities near Madison, WI are hiring for Remote Client Relations jobs?

Cities near Madison, WI with the most Remote Client Relations job openings:

Remote Client Relations jobs near you
Infographic showing various Remote Client Relations job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 12% Part Time, and 7% Contract. Highlights an 74% Physical, 4% Hybrid, and 22% Remote job distribution, with an average salary of $57,821 per year, or $27.8 per hour.

Remote Customer Service Representative

Madison, WI • On-site, Remote

Afni, Inc.
Strategic Planning Consulting Services • 5 - 10K employees
Learn more about Afni, Inc.external

$16.25 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Afni rating

7.1

Company rating: 7.1 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

Job description

Career paths start between $14.50 and $15/hr plus bonus.
To qualify for this position, you must live in Wisconsin.
Why start building your career at Afni?
We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow.
What do we offer?
A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.
What can you expect from your work at Afni?
This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, a cooperative environment where you can learn, grow, and advance.
What do we expect from you as part of this team?
You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.
How can you join the Afnimazing team?
You can apply online here!
Key Qualifications
  • Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
  • Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
  • Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM - 01:00AM CST.
  • Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM - 01:00AM CST.
  • Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

What You Need to Thrive in Our Remote Environment:
  • Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
  • 25Mbps Download/10Mbps Upload
  • Ping Rate - Less than 100 ms
  • A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
  • Ability to be on webcam during working hours

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