Remote Claims Processing Jobs in Worcester, MA (NOW HIRING)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.
Our Commercial department is seeking a Senior Product Filings Analyst to join our team.
This is a full time, exempt role.
POSITION OVERVIEW:
Participates in product form and rate development and maintenance to ensure Hanover has the capacity and capability to deliver quality, competitive products to our customers. Execute product strategy in collaboration with Business Units, Operations, IT Systems, Underwriting, Legal, Claims, Actuarial, and Compliance. Utilize working understanding of products, operations and processes to support form formatting, prepare filings, and manage objections and approvals. Coordinate system automation requests for filed products. Support filings for projects, maintenance, and compliance activities.
IN THIS ROLE YOU WILL:

• Performs work in support of multiple initiatives, lines of business and/or products. Business acumen includes state regulations, compliance, and product coverages.
• In conjunction with the Filing Manager, research filing requirements and develop filing strategy; provide insight and guidance for highly regulated states or complex filings
• Prepare filing packages by thoroughly investigating and researching multiple resources and tools to meet filing requirements.
• Coordinate with filing vendors, if applicable
• Maintain communications with project team constituents to keep them updated of the filing status. This includes but is not limited to ensuring project team constituents are on all appropriate notifications (filing packages, objections, objection responses and approval notifications) from our Compliance partners.
• Manage objection responses on a priority basis. Coordinate information from Product Management and Actuarial as needed to respond to insurance department inquiries/objections within required time frame.
• Manage approval notices on a priority basis. Compiles final approval form/rule/rate requirements and distributes to all parties involved within the required time frame.
• Understand implications a change has to other aspects of the filing or coverage and provide consultation.
• When appropriate and in partnership with Compliance, positively represent Product to regulatory officials to expedite successful resolution of compliance/filing issues.
• In conjunction with Product Managers and Product Analysts, maintain database of Regulatory Concerns and/or Knowledge and Language Library by Line
• Participate in special research, audit, and compliance projects as requested.
• Usually works with minimal supervision, conferring with leads or product management on unusual matters.
• Supports moderately complex changes including ISO and proprietary based changes. Coordinate with business partner to develop complete filing package.
• Prepare a complex filing package by thoroughly investigating and researching multiple resources and tools to meet filing requirements, Acquiring peer review and approval prior to submission.
• Coordinate with Actuarial, Legal where appropriate, Responsibility to coordinate objection response across departments.
• Able to provide expertise and judgement to know when to push back on objections and how to respond appropriately.
• Understands implications a change has to other aspects of the filing or coverage.
• Strong Project Management Skillset
• Advanced knowledge and understanding of the insurance product development lifecycle, Hanover filings and procedures.
• Assists in driving projects and/or key initiatives as delegated
• Identifies opportunities to improve productivity, quality and speed to market, etc.
• Responsible for reviews and approval of filing packages submitted by less experienced filing analyst and review of peer's filing packages.
• Increased knowledge of historical filings and external resources to research and respond.
• Coach, mentor and train others
• Product Maintenance and Support
• Support Filing & Regulatory Best Practices coordination, documentation, assessments, and improvement ideas
• Support centralized Product processes, including but not limited to the following: Intake Coordination (i.e. ISO & NCCI Circulars, Manu scripting Intake) Product Filing Quality Reviews, Self-Audits, KPIs and Metrics Coordination and Reporting Forms Knowledge Base, Language Library, Product Availability Matrix, and other Product Forms and Rules Updates. Filing and Regulatory Training and Assimilation activities

KEY MEASURES OF SUCCESS:

• Required to meet or exceed established individual, team and company metrics including: Service Level Agreements, Metrics and KPIs Productivity Quality Speed to Market Successful product self-audit results Contribution to product development and regulatory compliance Analytical Thinking - Applies analytical techniques, e.g., separating a complex whole into its parts or elements to resolve problems or issues.
• Communication for Results - Expresses concepts (e.g. business, technical and other), ideas, feelings, opinions, and conclusions, so that others understand or are persuaded to act, Creates an environment that encourages and values the opinions of others and promotes sharing of information and ideas. Promotes and encourages people to speak up.
• Thoroughness - Demonstrates careful attention to detail, Keeps tasks and responsibilities clearly defined, on schedule, and error-free, Carries tasks, assignments, etc., through to completion.
• Collaboration - Involves others to leverage additional knowledge or skills that lead to increased understanding, Obtains shared commitment to the improvement or success of an event or project.
• Relationship Building - Understands the importance of developing and maintaining cooperative relationships with others at all levels of the organization by making others feel their concerns and contributions are important, Builds positive relationships with others to accomplish organizational goals.

WHAT YOU NEED TO APPLY:

• 2-5 years of Underwriting, Regulatory/Compliance, or Claims experience, plus additional 2+ years Product Analyst or Filing Analyst experience
• Bachelor's degree or equivalent work experience in related field.
• CPCU, RPLU, CIC or other insurance industry designations preferred (may be in progress).
• Solid knowledge of MS Word and Excel, Adobe Acrobat
• Working knowledge of SharePoint, SERFF and Tracker a plus
• Working knowledge of rate and form circulars issued by rating bureaus and research tools.
• Excellent verbal and written communication skills.
• Self-directed with the ability to prioritize multiple projects and work efficiently against deadlines, Must be able to support multiple assignments while remaining focused and organized.
• Ability to work in a team environment.

CAREER DEVELOPMENT:
It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.
BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.
Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.
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Compensation:
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.