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Remote Chat Jobs in Rialto, CA (NOW HIRING)

Bourns, Inc.

Manager Customer Service

Riverside, CA · On-site +1

Lead and develop customer service and inside sales professionals, including remote and international team members. * Establish departmental goals, monitor performance, and drive continuous ...

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$10

$25

$66

How much do remote chat jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote chat in Rialto, CA is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.40 and $28.11 per hour, depending on experience, location, and employer.

What is a remote chat job?

Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.

What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What is a remote chat job?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

More about Remote Chat jobs
What are the most commonly searched types of Chat jobs in Rialto, CA? The most popular types of Chat jobs in Rialto, CA are:
What are popular job titles related to Remote Chat jobs in Rialto, CA? For Remote Chat jobs in Rialto, CA, the most frequently searched job titles are:
What job categories do people searching Remote Chat jobs in Rialto, CA look for? The top searched job categories for Remote Chat jobs in Rialto, CA are:
What cities near Rialto, CA are hiring for Remote Chat jobs? Cities near Rialto, CA with the most Remote Chat job openings:
Remote Chat jobs near you
Infographic showing various Remote Chat job openings in Rialto, CA as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,466 per year, or $25.7 per hour.

Manager Customer Service

Bourns, Inc.

Riverside, CA • On-site, Remote

Full-time

Posted 8 days ago

Job description

Founded in 1947, Bourns is a leading manufacturer of electronic components, serving customers worldwide across automotive, industrial, communications, consumer, medical, and other markets. Our commitment to innovation, quality, and customer service has made us a trusted partner throughout the electronics industry.

Bourns Inc.  is seeking an experienced Customer Service Manager to lead our ECS Customer Service Organization. This strategic leadership role is responsible for overseeing customer service and inside sales operations, driving service excellence, developing talent, and strengthening relationships with customers, distributors, sales teams, and cross-functional business partners.

The ideal candidate is a customer-focused leader with strong business acumen, experience managing customer service operations, and a passion for developing high-performing teams.

What You'll Do

Leadership & Team Development

  • Lead and develop customer service and inside sales professionals, including remote and international team members.
  • Establish departmental goals, monitor performance, and drive continuous improvement initiatives.
  • Coach, mentor, and develop employees to support professional growth and succession planning.
  • Set and monitor quarterly objectives and provide ongoing performance development support.

Customer Service & Operational Management

  • Direct all customer service functions including order processing, customer inquiries, web-based support, sample requests, and sales support activities.
  • Oversee systems and processes related to EDI, SAP, Sales Cloud, and customer service operations.
  • Monitor operational performance metrics and implement improvements to enhance efficiency and customer satisfaction.
  • Respond to customer escalations and collaborate with sales teams to support strategic accounts.

Strategic Planning & Business Partnership

  • Develop and implement short- and long-term departmental strategies and objectives.
  • Manage departmental budgets and monitor performance against established goals.
  • Partner with Product Management, Sales, Distributors, Manufacturer Representatives, and other business groups to improve service delivery and customer experience.
  • Lead customer feedback initiatives, including administration of the biennial customer survey.

Systems & Process Improvement

  • Serve as a key liaison with Information Technology teams to support system enhancements and issue resolution.
  • Maintain customer data, cross-reference databases, and Sales Cloud information to support business growth.
  • Develop reporting, dashboards, and analytical tools to support management decision-making and service improvements.

What We're Looking For

Education

  • Bachelor's degree in Business or a related field preferred.
  • Equivalent combination of education, training, and experience may be considered.

Experience

  • 5 to 7 years of experience in technical sales, customer service leadership, or a related function within the electronics industry preferred.
  • Demonstrated experience leading teams and driving operational improvements.
  • Experience managing customer-facing processes and service performance metrics.

Skills & Qualifications

  • Exceptional leadership, communication, and interpersonal skills.
  • Strong customer service orientation with a commitment to delivering outstanding customer experiences.
  • Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint.
  • Experience with SAP, Sales Cloud, CRM systems, or similar business applications preferred.
  • Strong analytical abilities and experience creating reports, presentations, and business insights.
  • Ability to manage multiple priorities in a fast-paced environment.

Why Join Bourns?

At Bourns, you'll join a global organization known for innovation, quality, and customer commitment. We offer the opportunity to make a meaningful impact while working alongside talented professionals in a collaborative and growth-oriented environment.

What We Offer

  • Competitive compensation and benefits package
  • Hybrid work environment
  • Professional development and career growth opportunities
  • Collaborative culture focused on innovation and customer success
  • Opportunity to lead a high-impact customer service organization

Hiring Range - $80,000 - $90,000

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