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Remote Chat Jobs in Reading, PA (NOW HIRING)

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Remote Chat information

See Reading, PA salary details

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How much do remote chat jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote chat in Reading, PA is $24.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.63 and $26.70 per hour, depending on experience, location, and employer.

What is a remote chat job?

Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.

What is a remote chat job?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

What are the most commonly searched types of Chat jobs in Reading, PA?

The most popular types of Chat jobs in Reading, PA are:

What are popular job titles related to Remote Chat jobs in Reading, PA?

For Remote Chat jobs in Reading, PA, the most frequently searched job titles are:

What cities near Reading, PA are hiring for Remote Chat jobs?

Cities near Reading, PA with the most Remote Chat job openings:

Infographic showing various Remote Chat job openings in Reading, PA as of August 2026, with employment types broken down into 58% Full Time, 12% Part Time, and 30% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $50,798 per year, or $24.4 per hour.

Clinical Trauma Specialist - Licensed Mental Health Therapist (LCSW LPC LMFT)

Chat and Change Counseling, LLC

Reading, PA โ€ข Remote

$90K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago


Job description

Position Overview

Chat and Change Counseling, LLC is seeking a dedicated and skilled Clinical Trauma Specialist to join our team as a Licensed Mental Health Therapist. This full-time position offers the flexibility of remote work while contributing to high-quality outpatient mental health care. The ideal candidate will bring compassion, expertise, and a commitment to supporting individuals on their journey to healing from trauma.

About the Organization

At Chat and Change Counseling, LLC, we are devoted to providing specialized mental health services with a focus on trauma recovery. Our organization is built on the principle that every individual deserves a safe, supportive environment to explore their mental health needs. By utilizing evidence-based practices and a trauma-informed approach, we empower our clients to thrive and reclaim their lives. We specialize in treating complex trauma, post-traumatic stress disorder (PTSD), and dissociative disorders, ensuring a comprehensive approach to each patient's care.

Work Environment

Our work setting fosters collaboration and innovation within a supportive remote environment. Team members engage in regular case consultations and professional development activities, creating a vibrant community of mental health professionals who are committed to ongoing learning. The outpatient office, based in Reading, Pennsylvania, serves as the hub for client services, ensuring easy access to essential resources and interventions. We value work-life balance, making it possible for therapists to bring their best selves to their practice while accommodating personal commitments.

Key Responsibilities

As a Licensed Mental Health Therapist, your responsibilities will include:

  • Conducting comprehensive, trauma-informed assessments to evaluate patients' histories and needs, guiding your treatment plans.
  • Developing tailored treatment plans that focus on recovery and resilience, integrating evidence-based modalities and innovative practices.
  • Providing individual and group therapy sessions that facilitate trauma processing, the development of coping strategies, and emotional healing.
  • Implementing evidence-based interventions such as Eye Movement Desensitization and Reprocessing (EMDR) and Trauma-Focused Cognitive-Behavioral Therapy (TF-CBT) to support clients in their healing journey.
  • Collaborating with a multidisciplinary team, including psychiatrists and other clinical professionals, to provide holistic and integrated care.
  • Delivering crisis intervention services during trauma-related emergencies, ensuring safety and support for clients in distress.
  • Educating patients and their families about trauma responses and coping mechanisms, equipping them with essential resources for recovery.
  • Maintaining meticulous documentation that adheres to ethical, legal, and organizational standards, ensuring confidentiality and compliance.
  • Participating in team meetings and case consultations to share insights and enhance treatment approaches.
  • Staying informed about the latest research and best practices in trauma therapy, contributing to a culture of learning within the organization.
Patient Population / Client Focus

You will work primarily with individuals who have experienced traumaโ€”ranging from single-event incidents to chronic complex trauma. Our client population includes adults and adolescents seeking support, healing, and coping strategies. By facilitating a safe and empathetic space, you will play an essential role in guiding these individuals as they navigate their recovery journeys.

Qualifications

The ideal candidate must meet the following qualifications:

  • A Master's or Doctoral Degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology from an accredited institution.
  • A valid and current state licensure as an LCSW, LPC, or LMFT.
  • At least 2 years of post-licensure experience, demonstrating proficiency in trauma-focused treatment modalities.
  • Strong knowledge of trauma-related disorders and evidence-based treatment approaches, with a passion for patient care.
  • Exceptional interpersonal and communication skills, combined with a compassionate, non-judgmental approach to therapy.
  • Proficiency in electronic health record (EHR) systems and comfortable using technology in clinical settings.
  • A collaborative mindset, successfully working within a multidisciplinary team.
Preferred Experience

Preferred qualifications include:

  • Experience delivering trauma-informed care in a clinical setting.
  • Proven ability to manage high-stress situations calmly and effectively.
  • Interest in continuing education and professional development in trauma therapy.
Compensation and Benefits

We offer a competitive salary range of $90,000 to $100,000 annually, commensurate with experience and capabilities. In addition to a welcoming compensation package, our benefits include:

  • Comprehensive healthcare benefits, including medical, dental, and vision coverage.
  • A retirement savings plan with employer-matching contributions, supporting your financial future.
  • Generous paid time off (PTO), holidays, and other leave options, ensuring your well-being.
  • Professional liability insurance coverage for peace of mind in your practice.
  • Support for continuing education and professional development to promote career advancement.
  • A collaborative work environment that encourages input and innovation.
Career Growth Opportunities

As a member of our team, you will have the chance to engage in ongoing professional development and pursue specialized training in trauma therapy. There is potential for career progression within our organization, as we value employee growth and strive to support our team members in their goal of advancing their skills and capabilities.

Why Join Our Team

If you are passionate about empowering individuals on their trauma recovery journeys and making a positive impact in the mental health field, we encourage you to apply. Joining Chat and Change Counseling, LLC means being part of a dedicated team that prioritizes patient care and fosters a culture of continuous learning and improvement.

Application Information

To apply for the Clinical Trauma Specialist position, please submit your resume along with a cover letter detailing your relevant experience and motivation for joining our team. We look forward to hearing from you!