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Remote Chat Jobs in Pelham, NH (NOW HIRING)

10Beauty

Technical Support Engineer

Burlington, MA · Remote

Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools * Escalate complex technical issues to Level 2 support or engineering teams when ...

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Remote Chat information

What is a remote chat job?

Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.

What is a remote chat job?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

More about Remote Chat jobs

What job categories do people searching Remote Chat jobs in Pelham, NH look for?

The top searched job categories for Remote Chat jobs in Pelham, NH are:

What cities near Pelham, NH are hiring for Remote Chat jobs?

Cities near Pelham, NH with the most Remote Chat job openings:

Remote Chat jobs near you
Infographic showing various Remote Chat job openings in Pelham, NH as of August 2026, with employment types broken down into 56% Full Time, 12% Part Time, and 32% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution.

Remote Licensed Mental Health Counselor (LMHC) - Full-Time

Company Confidential

Lexington, MA • Remote

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Position Overview

Gotham Enterprises Ltd is seeking dedicated and compassionate Licensed Mental Health Counselors (LMHC) to join our remote telehealth team. This full-time position offers a unique opportunity to work from home while providing essential mental health services to clients through a leading online platform. With a competitive annual salary range of USD 90,000 to 104,000, you will play a vital role in supporting individuals with various mental health challenges.

About the Organization

Gotham Enterprises Ltd is a frontrunner in the mental health telehealth space, with a mission to connect licensed therapists and counselors with clients in need. Our innovative online platform simplifies the counseling process, making it easier for mental health professionals to manage their practice and for clients to receive the care they require. With thousands of successful therapy sessions conducted, we are committed to making high-quality mental health support accessible to everyone.

Work Environment

This is a fully remote position, allowing you to maintain a sustainable work-life balance while ensuring you can serve clients from the comfort of your own space. As part of our dynamic telehealth team, you will utilize a user-friendly digital platform designed to facilitate seamless interactions with clients. You will have control over your schedule, enabling you to craft a work environment that suits your personal and professional needs.

Key Responsibilities
  • Conduct virtual therapy sessions via video chat, using an intuitive platform provided by Gotham Enterprises Ltd.
  • Diagnose and treat a variety of emotional and mental disorders, such as anxiety, depression, grief, and stress management.
  • Provide clients with educational resources, coping strategies, and emotional support tailored to their unique situations.
  • Maintain thorough documentation of sessions, treatment plans, and client progress while minimizing administrative tasks through our integrated platform.
  • Engage in discussions with peers and participate in continuing education initiatives to enhance counseling practices.
Patient Population / Client Focus

Your primary focus will be on working with pre-screened clients who are stable adults with lower acuity mental health needs. This demographic allows you to engage in meaningful therapeutic conversations and interventions without the overwhelming intensity often associated with acute mental health crises. Your role is critical in helping these individuals navigate their mental wellness journeys effectively.

Qualifications
  • A Master's degree in Social Work, Psychology, Marriage and Family Therapy, or Mental Health Counseling from an accredited institution.
  • A valid Licensed Mental Health Counselor (LMHC) credential in the state of Massachusetts.
  • Strong computer literacy enabling you to efficiently navigate our telehealth platform and manage virtual sessions.
Preferred Experience
  • Previous experience in telehealth counseling or remote therapy delivery methods.
  • Proficiency in managing diverse client caseloads and navigating various mental health issues.
  • Familiarity with electronic health record (EHR) systems and online client management tools.
Compensation and Benefits
  • Attractive sign-on bonus to welcome you to the team.
  • Annual salary of USD 90,000 to 104,000, based on your hours worked and level of engagement.
  • Weekly direct deposits for your convenience.
  • Full-time counselors are eligible for a monthly healthcare stipend to support your well-being.
Career Growth Opportunities

Gotham Enterprises Ltd is dedicated to the professional development of its team members. We offer various programs for continuous education in mental health practices and the opportunity to take on leadership roles within the organization. As telehealth continues to evolve, you will be at the forefront of shaping best practices in this rapidly growing field.

Why Join Our Team
  • Flexibility: Choose the hours and commitment level that fit your lifestyle, whether you seek to generate additional income or establish a primary source of revenue.
  • Minimal Administrative Burden: Focus on what you do best—providing care—while we handle paperwork, billing, and client referrals.
  • Abundant Client Referrals: Spend less time marketing and more time conducting therapy as we facilitate client connections directly to you.
  • A Personalized Online Practice: Take advantage of an advanced platform designed to give you the autonomy to set your schedule and manage your clients effectively.
  • Rapid Onboarding: We can get you integrated into our system and ready to see clients within 1-3 days.
Application Information

If you are ready to take the next step in your counseling career and make a meaningful impact in the lives of those seeking mental health support, we encourage you to apply. Submit your resume today to embark on a fulfilling journey with Gotham Enterprises Ltd!

Apply