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Remote Chat Jobs in New Rochelle, NY (NOW HIRING)

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Remote Chat information

What is a remote chat job?

Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.

What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What is a remote chat job?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

More about Remote Chat jobs

What are the most commonly searched types of Chat jobs in New Rochelle, NY?

The most popular types of Chat jobs in New Rochelle, NY are:

What are popular job titles related to Remote Chat jobs in New Rochelle, NY?

For Remote Chat jobs in New Rochelle, NY, the most frequently searched job titles are:

What job categories do people searching Remote Chat jobs in New Rochelle, NY look for?

The top searched job categories for Remote Chat jobs in New Rochelle, NY are:

What cities near New Rochelle, NY are hiring for Remote Chat jobs?

Cities near New Rochelle, NY with the most Remote Chat job openings:

Remote Chat jobs near you
Infographic showing various Remote Chat job openings in New Rochelle, NY as of August 2026, with employment types broken down into 72% Full Time, 11% Part Time, and 17% Contract. Highlights an 100% Remote job distribution.

Lead Product Manager - Ad Formats (Remote - United States)

Yelp, Inc

New York, NY • On-site, Remote

Full-time

Re-posted 20 days ago

Yelp rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

136th of 244 rated software companies

Job description

Summary
Yelp is looking for a Lead Product Manager to own ad format strategy and execution across our most important consumer surfaces. In this highly visible and impactful role, you'll define how ads look, where they appear, and how they perform. You are responsible for driving improvements to ad design, placement, and layout across Yelp's search results page and within Yelp Assistant, our AI-powered chat interface where ads are an emerging and important part of the experience.
If you're looking to own a high-impact part of the ads system at a billion-dollar company and would enjoy working closely with engineers, data scientists, designers, and peer product teams, then this is the role for you.
This opportunity is fully remote and does not require you to be located in any particular state within the US. We welcome applicants from throughout the US. We'd love to have you apply, even if you don't feel you meet every single requirement in this posting. At Yelp, we're looking for great people, not just those who simply check off all the boxes.
What you'll do:
  • Own the product strategy and roadmap for ad formats and placements across Yelp's core surfaces
  • Define and test new ad formats and layouts, including how ad content adapts by business type, context, and user intent
  • Drive advertising integration into evolving Yelp experiences, including Yelp Assistant, our AI-powered chat interface
  • Enhance the UX and design of ad units to improve relevance, performance, and the overall consumer experience
  • Partner with Data Science to design experiments, set success metrics, and interpret results - including tradeoffs between user experience and advertiser performance
  • Collaborate cross-functionally with Engineering, Design, Search Product, and Ads teams to ship changes that move metrics on Yelp's highest-traffic surfaces
  • Work with Ads Auction and Ranking to understand how format decisions interact with targeting and delivery systems

What it takes to succeed:
  • Experience as a Product Manager in advertising, monetization, or search with a deep understanding of how ad formats, placements, and ad systems work together
  • Customer driven: energized by growing revenue and translating both consumers' and businesses' needs into concrete features
  • Problem solver: loves breaking down complex, unstructured problems into concrete features from conception to launch
  • Effective communicator: able to synthesize and translate between technical and non-technical audiences across stakeholders with complex tradeoffs
  • Tech savvy: has experience solving difficult, technically complex ads and product problems
  • Strong collaborator: enjoys working across different teams, functions, and product surfaces
  • Operational know-how: diligent on improving processes around ads system reliability and metrics monitoring, constantly thinks about how to make processes more efficient

What you'll get:
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience. Based on the anticipated level of experience we are seeking, we expect the compensation range for this role to be between $149,000 and $269,000.
  • You may also be offered a bonus, restricted stock units, and benefits.
  • In the event a candidate is hired into a role that is leveled higher or lower than the role specified in this job posting, the compensation range may vary accordingly.
  • A Bachelor's Degree or an equivalent work experience is required.
  • This opportunity has the option to be fully remote in all locations across the US.
  • You can find more information about Yelp's five star benefits here!

Closing
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include "Playing Well With Others" and "Authenticity."
We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.
We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).
Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role.
We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.
Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.
US Recruiting and Applicant Privacy Notice
Notice to Washington Applicants - Washington State Fair Chance Act
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