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Remote Chat Jobs in Manchester, CT (NOW HIRING)

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Remote Chat information

What is a remote chat job?

Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.

What is a remote chat job?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

More about Remote Chat jobs

What are the most commonly searched types of Chat jobs in Manchester, CT?

The most popular types of Chat jobs in Manchester, CT are:

What are popular job titles related to Remote Chat jobs in Manchester, CT?

For Remote Chat jobs in Manchester, CT, the most frequently searched job titles are:

What job categories do people searching Remote Chat jobs in Manchester, CT look for?

The top searched job categories for Remote Chat jobs in Manchester, CT are:

What cities near Manchester, CT are hiring for Remote Chat jobs?

Cities near Manchester, CT with the most Remote Chat job openings:

Remote Chat jobs near you
Infographic showing various Remote Chat job openings in Manchester, CT as of August 2026, with employment types broken down into 85% Full Time, 7% Part Time, and 8% Contract. Highlights an 100% Remote job distribution.

Inside Sales Specialist (Fully Remote)

Venture Home

New Britain, CT • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

ONLY candidates located in the Northeast U.S. will be considered for this position! (Maine, New Hampshire, Massachusetts, Connecticut, Rhode Island, New York, New Jersey, Pennsylvania, Maryland)
Venture Home is seeking a highly motivated Inside Sales Representative to join our remote sales team! This is not a customer service role, it is a sales position focused on outbound performance and closing deals. If you are a persistent communicator with a "closer" mentality, we want to hear from you.

This is a fully remote phone sales position, we are looking for people who have experience selling and closing deals over the phone. As an Inside Sales Representative, you will be responsible for calling and educating homeowners on the benefits of solar, qualifying them, and scheduling free consultations for the outside sales team.
Only candidates possessing the following requirements will be contacted:
• Proven track record: Minimum of 2 years of outbound calling experience.
• Tech savvy + strong computer skills. 
• Experience with Salesforce or other CRM software is strongly preferred​​​​​​
• Must have a sales mentality and be a strong confident closer
• Ability to perform in a remote environment and be held accountable for personal performance
• Exceptional listening and speaking skills with a persistent, yet friendly, phone presence
• Strong time management and multitasking ability
• Reliable work ethic

We are currently hiring for the following full-time schedules.
FULL-TIME
Please note that weekend availability is mandatory for both full-time tracks.

  • Track 1: Thursday to Monday 
8:00 AM – 5:00 PM EST. (Standard Shift)


OR

  • Track 2: Friday to Tuesday

11 AM - 8 PM EST. 

If you meet the qualifications outlined above, feel free to apply to this job posting.
Job type: Full-time 
Compensation: 

Base Pay: Minimum hourly wage (state dependent) + Commissions 
$65,000 – $80,000 OTE (Base + Uncapped Commission)
Benefits: 

  • Work with industry leaders at a time of unprecedented growth
  • Potential for growth and a fast track into higher earnings and leadership roles
  • Competitive compensation and bonus opportunities
  • Full benefits package includes Medical, Dental, Vision, 401k, Voluntary Life & AD&D Insurance, H.S.A., Employee Assistance Program for full time employees
  • Paid sick and vacation time for full time employees

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