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Remote Chat Jobs in Highland, IN (NOW HIRING)

Remote Customer Service Specialist

Chicago, IL ยท On-site +1

$17.50 - $23.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

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Remote Chat information

What is a remote chat job?

Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.

What is a remote chat job?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

What are the most commonly searched types of Chat jobs in Highland, IN?

The most popular types of Chat jobs in Highland, IN are:

What are popular job titles related to Remote Chat jobs in Highland, IN?

For Remote Chat jobs in Highland, IN, the most frequently searched job titles are:

What cities near Highland, IN are hiring for Remote Chat jobs?

Cities near Highland, IN with the most Remote Chat job openings:

Infographic showing various Remote Chat job openings in Highland, IN as of August 2026, with employment types broken down into 55% Full Time, 15% Part Time, and 30% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution.

Remote Licensed Clinical Professional Counselor - Full-Time Opportunity

Chat and Change Mental Health

Chicago, IL โ€ข Remote

$60K - $82K/yr

Full-time

Posted 3 days ago

New


Job description

Position Overview

Chat and Change Mental Health is seeking a dedicated Licensed Clinical Professional Counselor (LCPC) to join our team on a full-time basis. This is a fully remote position ideal for compassionate individuals passionate about delivering mental health care while enjoying the flexibility of setting their own hours. With a competitive salary ranging from USD 90,000 to 100,000 yearly, this role provides an excellent opportunity for professional growth in a supportive environment focused on therapeutic excellence.

About the Organization

Chat and Change Mental Health is a community health clinic based in Chicago, Illinois, committed to promoting optimal mental health through accessible, high-quality counseling services. We take pride in hiring licensed professionals who are not only experienced but also empathic and dedicated to making a significant impact on clients' lives. Our approach integrates innovative therapy practices with genuine care, demonstrating our commitment to both our team members and those we serve.

Work Environment

This position allows you the convenience of working remotely. Our virtual clinic enables you to conduct sessions from anywhere, providing a flexible schedule that accommodates your lifestyle. We have developed a streamlined counselor portal that simplifies the scheduling process, client management, and documentation, allowing you to concentrate on delivering the best care possible. Each therapist is supported with resources to enhance their practice while benefitting from a cohesive and collaborative team-oriented atmosphere.

Key Responsibilities

As a Licensed Clinical Professional Counselor, your core responsibilities will include:

  • Conducting individual therapy sessions through secure video chat platforms, demonstrating ethical standards while fostering a safe space for clients.
  • Utilizing evidence-based and solution-focused treatment modalities to create personalized treatment plans tailored to meet the unique needs of each client.
  • Engaging actively with clients to help them develop insights into their emotions, behaviors, and relationships, facilitating personal growth and healing.
  • Monitoring clients' progress through regular reviews and assessments, adapting treatment plans as necessary to ensure continued effectiveness and client satisfaction.
  • Teaching clients healthy coping mechanisms and strategies to overcome lifeโ€™s challenges, aiming for improved mental wellness and self-efficacy.
Patient Population / Client Focus

You will engage with a diverse client population, including individuals dealing with anxiety, depression, trauma, and other mental health challenges. Our clinic focuses on creating personalized matches between counselors and clients based on specialties and demographic preferences, ensuring a better therapeutic alliance. Your expertise will provide invaluable support to those seeking to make meaningful changes in their lives.

Qualifications

To be considered for this role, you must possess the following qualifications:

  • A Master's degree in Counseling or a closely related field.
  • An active and unrestricted licensure as a Clinical Professional Counselor (LCPC) within the state of Illinois.
  • The ability to practice independently and manage a caseload without supervision.
  • Exceptional interpersonal skills, with a strong capacity for empathy and understanding.
  • Proficiency with technology and computer systems to navigate our counseling platform effectively.
Preferred Experience

While not mandatory, candidates with experience in telehealth counseling or specialized training in specific therapeutic modalities such as Cognitive Behavioral Therapy (CBT) or Dialectical Behavior Therapy (DBT) will be highly regarded. Experience working with underserved populations is also a plus, as it aligns with our commitment to community health.

Compensation and Benefits

In addition to a competitive salary of USD 90,000 to 100,000 based on hours worked, we also offer:

  • A sign-on bonus to welcome you to our team.
  • A flexible work schedule that allows you to maintain a healthy work-life balance while maximizing your earning potential.
  • A monthly healthcare stipend for full-time counselors to support your well-being.
  • Weekly direct deposit for hassle-free financial management.
  • Access to a simple and efficient counselor portal facilitating scheduling and client management.
Career Growth Opportunities

Chat and Change Mental Health encourages continuous professional development. We provide access to training programs, workshops, and supervision for obtaining advanced certifications. Our collaborative environment fosters mentorship opportunities and supports counselors in pursuing their professional goals within the organization.

Why Join Our Team

By joining Chat and Change Mental Health, you are not just taking a job; you are becoming part of a mission-driven organization dedicated to making a positive impact on mental health in the community. Our emphasis on support, flexibility, and growth makes this an ideal workplace for professionals looking to thrive in their careers while serving clients effectively.

Application Information

If you are motivated to contribute positively to the lives of others and are looking for a fulfilling career as a Licensed Clinical Professional Counselor, we want to hear from you! Please submit your resume, including information about your licensure and experience, for consideration. Donโ€™t miss out on this opportunity to make a differenceโ€”apply now!