This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...
Customer Sales Representative - 100% Remote
Mississauga, ON · Remote
$70K - $120K/yr
This position is 100% remote allowing you to work in the comfort of your home. With a flexible schedule so you achieve personal growth plus financial success. No hard selling, no organic sales ...
Quick apply
Customer Sales Representative - 100% Remote
Mississauga, ON · Remote
$70K - $120K/yr
This position is 100% remote allowing you to work in the comfort of your home. With a flexible schedule so you achieve personal growth plus financial success. No hard selling, no organic sales ...
Live in Canada (we're a remote-first team) Why Acceler8 Labs? We built Acceler8 to bridge the gap ... chat.
Live in Canada (we're a remote-first team) Why Acceler8 Labs? We built Acceler8 to bridge the gap ... chat.
Live in Canada (were a remote-first team) Why Acceler8 Labs? We built Acceler8 to bridge the gap ... chat.
Quick apply
Live in Canada (were a remote-first team) Why Acceler8 Labs? We built Acceler8 to bridge the gap ... chat.
Live in Canada (we're a remote-first team) Why Acceler8 Labs? We built Acceler8 to bridge the gap ... chat.
Quick apply
Live in Canada (we're a remote-first team) Why Acceler8 Labs? We built Acceler8 to bridge the gap ... chat.
Paid Search Specialist
Oakville, ON · Remote
Live in Canada (we're a remote-first team) Why Acceler8 Labs? We built Acceler8 to bridge the gap ... chat.
Quick apply
Paid Search Specialist
Oakville, ON · Remote
Live in Canada (we're a remote-first team) Why Acceler8 Labs? We built Acceler8 to bridge the gap ... chat.
Full Stack Developer
Ottawa, ON · On-site +1
We are actively seeking Cloud Software Engineers to join our dynamic, growing, remote first Foci ... That's great - we'd love to chat! Please apply today by submitting yourcurrent resume. Please be ...
Full Stack Developer
Ottawa, ON · On-site +1
We are actively seeking Cloud Software Engineers to join our dynamic, growing, remote first Foci ... That's great - we'd love to chat! Please apply today by submitting yourcurrent resume. Please be ...
Live in Canada (we're a remote-first team) Why Acceler8 Labs? We built Acceler8 to bridge the gap ... chat.
Live in Canada (we're a remote-first team) Why Acceler8 Labs? We built Acceler8 to bridge the gap ... chat.
Senior Business Systems Architect
Kitchener, ON · On-site +1
CA$110K - CA$130K/yr
We're a remote-first company with a collaboration hub in downtown Kitchener-and we're growing ... Chat GPT, Gemini, * Look ahead to where AI and emerging capabilities are taking the stack, and ...
Senior Business Systems Architect
Kitchener, ON · On-site +1
CA$110K - CA$130K/yr
We're a remote-first company with a collaboration hub in downtown Kitchener-and we're growing ... Chat GPT, Gemini, * Look ahead to where AI and emerging capabilities are taking the stack, and ...
Live in Canada (we're a remote-first team) Why Acceler8 Labs? We built Acceler8 to bridge the gap ... chat.
Quick apply
Live in Canada (we're a remote-first team) Why Acceler8 Labs? We built Acceler8 to bridge the gap ... chat.
Paid Search Specialist
Oakville, ON · Remote
Live in Canada (we're a remote-first team) Why Acceler8 Labs? We built Acceler8 to bridge the gap ... chat.
Paid Search Specialist
Oakville, ON · Remote
Live in Canada (we're a remote-first team) Why Acceler8 Labs? We built Acceler8 to bridge the gap ... chat.
Live in Canada (were a remote-first team) Why Acceler8 Labs? We built Acceler8 to bridge the gap ... chat.
Quick apply
Live in Canada (were a remote-first team) Why Acceler8 Labs? We built Acceler8 to bridge the gap ... chat.
Family Building Consultant and Inside Sales - Donor Egg
Mississauga, ON · On-site +1
CA$90/hr
Remote Experience: * 1-3 years of inside sales experience Education: * Bachelor's degree in ... Delivers superior client service on all inbound and outbound calls, emails, and/or chat sessions ...
Family Building Consultant and Inside Sales - Donor Egg
Mississauga, ON · On-site +1
CA$90/hr
Remote Experience: * 1-3 years of inside sales experience Education: * Bachelor's degree in ... Delivers superior client service on all inbound and outbound calls, emails, and/or chat sessions ...
Paid Search Specialist
Oakville, ON · Remote
Live in Canada (we're a remote-first team) Why Acceler8 Labs? We built Acceler8 to bridge the gap ... chat.
Quick apply
Paid Search Specialist
Oakville, ON · Remote
Live in Canada (we're a remote-first team) Why Acceler8 Labs? We built Acceler8 to bridge the gap ... chat.
Ability to work independently in a remote environment Ready to Take the Next Step? If you're looking for a flexible remote career with real opportunities for professional growth, we'd love to connect ...
Ability to work independently in a remote environment Ready to Take the Next Step? If you're looking for a flexible remote career with real opportunities for professional growth, we'd love to connect ...
Ability to work independently in a remote environment Ready to Take the Next Step? If you're looking for a flexible remote career with real opportunities for professional growth, we'd love to connect ...
Ability to work independently in a remote environment Ready to Take the Next Step? If you're looking for a flexible remote career with real opportunities for professional growth, we'd love to connect ...
Ability to work independently in a remote environment Ready to Take the Next Step? If you're looking for a flexible remote career with real opportunities for professional growth, we'd love to connect ...
Ability to work independently in a remote environment Ready to Take the Next Step? If you're looking for a flexible remote career with real opportunities for professional growth, we'd love to connect ...
Ability to work independently in a remote environment Ready to Take the Next Step? If you're looking for a flexible remote career with real opportunities for professional growth, we'd love to connect ...
Ability to work independently in a remote environment Ready to Take the Next Step? If you're looking for a flexible remote career with real opportunities for professional growth, we'd love to connect ...
Ability to work independently in a remote environment Ready to Take the Next Step? If you're looking for a flexible remote career with real opportunities for professional growth, we'd love to connect ...
Ability to work independently in a remote environment Ready to Take the Next Step? If you're looking for a flexible remote career with real opportunities for professional growth, we'd love to connect ...
Ability to work independently in a remote environment Ready to Take the Next Step? If you're looking for a flexible remote career with real opportunities for professional growth, we'd love to connect ...
Ability to work independently in a remote environment Ready to Take the Next Step? If you're looking for a flexible remote career with real opportunities for professional growth, we'd love to connect ...
Remote Chat information
What is a remote chat job?
What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?
What are some common challenges faced by remote chat support agents and how can they be addressed?
What is a remote chat job?
Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.
What is the difference between Remote Chat vs Remote Customer Support Agent?
| Aspect | Remote Chat | Remote Customer Support Agent |
|---|---|---|
| Primary Role | Engages with customers via live chat to resolve inquiries and provide assistance | Handles customer issues through various channels, including phone, email, and chat |
| Required Skills | Excellent written communication, problem-solving, multitasking | Strong communication skills, empathy, technical knowledge |
| Work Environment | Online, computer-based, flexible hours | Remote, often multi-channel, may include shift work |
| Common Certifications | Customer service certifications, technical support training | Customer service certifications, technical support certifications |
Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 5 days ago
Harris Computer rating
8.5
Based on 10 frontline employees who took The Breakroom Quiz
78th of 242 rated software companies
Job description
Cayenta, a division of Harris; is seeking a Vice President of Research & Development who is a business-focused technology leader.
This is a pivotal leadership position responsible for driving the AI-centric transformation of our core product suite and the evolution of a large, tenured engineering organization.
The central challenge is to master the balance between two competing priorities: executing the strategic, multi-year roadmap for our next-generation CayentaOne platform while supporting the operational realities of a large, profitable install base. The leader who succeeds will do so by embedding practical AI at every level of the R&D organization-from accelerating our own development lifecycle to delivering intelligent, high-value features for our customers.
Success in this role requires a strategic business partner for the EVP who can translate technology initiatives into P&L impact, lead a complex cultural change, and instill a culture of pragmatic, AI-driven innovation.
This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 50%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean.
Salary:
130K - 200K CAD
91K - 141K USD
AI & Innovation Mindset
We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.
What your impact will be:
Drive the AI-Powered Transformation
- Own the execution of the corporate AI mandate within Cayenta, moving the organization from activity to measurable P&L impact.
- Translate AI capabilities into revenue-generating or cost-saving initiatives. You will be accountable for the business case and ROI of our AI investments.
- Accelerate the CayentaOne roadmap by championing and implementing AI-assisted development (AI-DLC) practices to modernize our legacy stack faster.
- Oversee the product strategy for Cayla, evolving it from a feature into a core, agentic AI platform that becomes a key competitive differentiator.
Serve as a Strategic Business Partner
- Act as the key technical advisor to the EVP and GM, translating complex concepts into business terms to inform executive decision-making.
- Own and articulate the business case for the technology roadmap, defending strategic priorities with executive peers in Sales, Professional Services, and Support.
Lead Technical & Product Execution
- Manage the entire R&D P&L, balancing the budget between market-driven features, managing technical debt, and strategic AI and platform investments.
- Instill a sense of urgency and an agile, metrics-driven approach to development, improving velocity and predictability without sacrificing quality.
Lead a Resilient Change-Ready Team
- Lead, mentor, and inspire a 70-person organization, assessing talent and structure to align the team with our AI-first strategic goals.
- Win the trust of skeptics and create a path forward for a tenured team, fostering a culture of pragmatic innovation, accountability, and continuous improvement.
The Profile We're Looking For
You are a business leader who excels in a technical domain. You see AI as a tool to solve business problems, not as a research project.
What we are looking for:
- A proven track record as a trusted technology partner.
- Demonstrated experience moving AI initiatives from ideation to live production with measurable P&L impact. You must be able to articulate how you have used AI to either grow revenue or reduce costs.
- Deep, hands-on experience leading the multi-year modernization of a mature, revenue-generating enterprise software product. You have the "scar tissue" to prove it.
- High emotional intelligence (EQ) with demonstrated success turning around or re-energizing a change-resistant engineering culture.
- Financial acumen and an understanding of how to run R&D with P&L discipline, preferably within a company with a similar operational model to Harris.
What we can offer:
- 3 weeks' vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more!
- A Challenge with Impact: This is a difficult and complex role. Success will fundamentally change the trajectory of the business unit and have a visible impact on our P&L.
- Autonomy & Accountability: You will have the autonomy to run your organization, with full accountability for its performance and outcomes.
- Compensation: The compensation package includes a competitive base salary ($130,000 - $200,000 CAD), a bonus structure tied to business unit performance.
About Cayenta:
Cayenta is a leading provider of enterprise resource management solutions in the local government, utility and financial industries. Cayenta's products, services and customer relationships provide the foundation for continued innovation and growth.
About Harris:
Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.
#LI-remote
What Harris Computer employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Harris Computer Systems
Sourced by ZipRecruiter
Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.
Industry
Accounting services
Company size
1,001 - 5,000 Employees
Headquarters location
Ottawa, ON, CA