ZipRecruiter

Log In

2

Remote Chat Jobs in Graham, NC (NOW HIRING)

Ethypharm

Chat Support Supervisor

Reidsville, NC · Remote

Supervise and support a team of remote Chat Support Agents. * Monitor daily team performance, productivity, attendance, and service quality. * Ensure customer inquiries are handled promptly ...

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Greensboro, NC · On-site +1

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ClinDCast LLC

EHR Epic Analyst

Cary, NC · Remote

Remote (Based in Raleigh, NC) Position Type: Contract We are seeking an experienced EHR Epic ... Chat, Rover, Clinical Case Management, and Behavioral Health apps . This role involves working ...

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Durham, NC · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Definiti

Channel Manager

Cary, NC · On-site +1

$140K - $141K/yr

Most roles are fully remote, so you need to be comfortable using technology, be productive in a ... the chat feature for quick communications. We utilize many Microsoft Teams features (such as ...

next page

Showing results 1-20

All JobsChat JobsRemote Chat JobsRemote Chat Jobs in Graham, NC

Remote Chat information

What is a remote chat job?

Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.

What is a remote chat job?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

More about Remote Chat jobs

What are the most commonly searched types of Chat jobs in Graham, NC?

The most popular types of Chat jobs in Graham, NC are:

What are popular job titles related to Remote Chat jobs in Graham, NC?

For Remote Chat jobs in Graham, NC, the most frequently searched job titles are:

What job categories do people searching Remote Chat jobs in Graham, NC look for?

The top searched job categories for Remote Chat jobs in Graham, NC are:

What cities near Graham, NC are hiring for Remote Chat jobs?

Cities near Graham, NC with the most Remote Chat job openings:

Remote Chat jobs near you
Infographic showing various Remote Chat job openings in Graham, NC as of August 2026, with employment types broken down into 56% Full Time, 14% Part Time, and 30% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution.

Chat Support Supervisor

Reidsville, NC • Remote

Ethypharm
See more jobs at Ethypharmexternal

Full-time

PTO

Posted 8 days ago

Job description

Ethypharm Groups® is seeking a highly organized, experienced, and customer-focused Chat Support Supervisor to lead and oversee a team of Chat Support Agents. The Chat Support Supervisor will be responsible for ensuring exceptional customer service, maintaining team productivity, monitoring service quality, and providing guidance and coaching to support representatives.

The successful candidate should have strong communication and leadership skills, excellent judgment, and the ability to manage multiple customer-service priorities in a fast-paced remote environment.

Key Responsibilities

  • Supervise and support a team of remote Chat Support Agents.
  • Monitor daily team performance, productivity, attendance, and service quality.
  • Ensure customer inquiries are handled promptly, professionally, and accurately.
  • Review chat interactions to ensure compliance with company policies and customer-service standards.
  • Provide coaching, feedback, and performance guidance to team members.
  • Assist agents with complex, sensitive, or escalated customer issues.
  • Identify recurring customer concerns and communicate trends to management.
  • Ensure agents maintain accurate customer records and properly document interactions in the CRM system.
  • Monitor response times, resolution rates, customer satisfaction, and other key performance indicators.
  • Conduct regular team meetings, briefings, and performance reviews.
  • Assist with onboarding and training newly hired Chat Support Agents.
  • Develop and reinforce best practices for written communication and customer engagement.
  • Coordinate with other departments to resolve customer issues efficiently.
  • Maintain confidentiality and protect customer and company information.
  • Prepare performance reports and provide management with updates regarding team activities and results.
  • Help implement process improvements that increase efficiency and customer satisfaction.
  • Ensure the team follows all applicable company procedures, policies, and communication standards.

Required Qualifications

  • High school diploma or equivalent; additional education or customer-service training is an advantage.
  • Previous experience in customer service, chat support, call center operations, or a related field.
  • Previous supervisory or team-lead experience is strongly preferred.
  • Excellent written and verbal communication skills.
  • Strong interpersonal and conflict-resolution skills.
  • Ability to coach, motivate, and manage a remote team effectively.
  • Strong organizational and time-management abilities.
  • Comfortable working with CRM systems, live-chat platforms, Microsoft Teams, and other workplace technologies.
  • Ability to analyze performance metrics and identify areas for improvement.
  • Strong attention to detail and problem-solving ability.
  • Ability to work independently while maintaining effective communication with management and team members.

Preferred Skills

  • Customer-service leadership
  • Live-chat management
  • Team coaching and development
  • Performance monitoring
  • Conflict resolution
  • CRM management
  • Microsoft Teams and remote collaboration
  • Data and KPI analysis
  • Quality assurance
  • Written business communication

Key Performance Indicators (KPIs)

Performance may be evaluated using metrics including:

  • Customer Satisfaction (CSAT)
  • First Contact Resolution (FCR)
  • Average Response Time
  • Average Resolution Time
  • Chat Quality Scores
  • Team Productivity
  • Attendance and Schedule Adherence
  • Escalation Rates
  • Customer Retention and Service Quality

Work Environment

This is a remote position requiring a reliable internet connection, a suitable computer, and a professional workspace. The Chat Support Supervisor must be available during assigned working hours and maintain consistent communication with management and team members through approved company communication platforms.

Compensation and Benefits

Compensation, benefits, paid time off, and other employment terms will be provided according to the company's applicable employment policies and the terms of the successful candidate's employment agreement.